6/10 Okay
Ebony
22 Dec 2024
Disliked: Cleanliness
Overrated
My first issue was hotels.com says a credit card on file for incidentals but yet the hotel has a 50 deposit. There’s a difference between a deposit and a card on file. The man argues me down and tells me there’s a deposit and I overlooked it. If that’s the case then it needs to say there’s a 50 deposit on hotels.com before booking instead of surprising customers when they get there. Then I get in the room and it’s decent but where’s the heat? I turned the heat on last night and it hasn’t moved. A long piece of hair was on my pillow! Like was my room even cleaned? I’m up early to check out because it’s cold and I was ready to leave last night!


Ebony
Stayed 1 night in Dec 2024