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Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

Indoor pool
Property entrance
Property entrance
Lobby lounge
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

Map
11331 West Kingsley Road, Dallas, TX, 75238
  • Topgolf Dallas
    ‪10 min drive‬
  • Dallas Arboretum and Botanical Garden
    ‪12 min drive‬
  • NorthPark Center
    ‪12 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪29 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Room amenity

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Dallas North Central

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (1008)
The price is €94
for 1 room
includes taxes & fees
9 May - 10 May
La Quinta Inn & Suites by Wyndham Dallas North Central

About this property

Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

Hotel in Dallas with free breakfast and fitness centre
An indoor pool, a fitness centre and self parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site.
Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG offers 90 air-conditioned accommodations with a safe and free newspapers. Flat-screen televisions are featured in guestrooms. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Dallas hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG. During your stay, you'll be close to Dallas Arboretum and Botanical Garden. Free breakfast, free WiFi in public areas and an indoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • 11 minutes by car from Galleria Dallas and 11 minutes from Lake Ray Hubbard
Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

This Dallas hotel is smoke free.

Guests are served a free continental breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 7 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 7.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Garland SW NE Dallas Area
Holiday Express Garland SW NE Dallas Area
Holiday Express Garland SW
Holiday Inn Express Garland SW NE Dallas Area Hotel
Holiday Inn Express SW Dallas Area Hotel
Holiday Inn Express SW Dallas Area
Holiday Inn Express Dallas Northeast Arboretum Hotel
Holiday Inn Express Arboretum Hotel
Holiday Inn Express Dallas Northeast Arboretum
Express Dallas east Arboretum
Holiday Inn Express Suites Dallas Northeast Arboretum
Holiday Inn Express Suites Dallas Northeast Arboretum by IHG

Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 427 out of 761 reviews
Rating 8 - Good. 160 out of 761 reviews
Rating 6 - Okay. 76 out of 761 reviews
Rating 4 - Poor. 50 out of 761 reviews
Rating 2 - Terrible. 48 out of 761 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Perkins

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The worst stay by far of any hotel I've EVER stayed. From trying to find the hotel entrance, which sits in the middle of a highway construction zone, to the initial greeting at the front desk. From finding DOG POOP in our room, to the horrible trashcan overflowing at the entrance. The only saving grace was the nightside desk clerk helping to move to another room when the hotel was sold out. Did get a full refund but not without multiple calls with expedia and the property
Stayed 1 night in Dec 2024

10/10 Excellent

Letekidan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Yared

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service form Mrs. Key Green. Not answering calls and failing to address issues about bedbugs.
Stayed 4 nights in Dec 2024

8/10 Good

kerry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 3 nights in Dec 2024

10/10 Excellent

Linda

Stayed 1 night in Dec 2024

10/10 Excellent

Claire Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

ahmad, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean location
Stayed 1 night in Jan 2025

2/10 Terrible

Maria

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed Bugs

We didn’t even check in because there were people in the lobby saying they found bed bugs in their rooms.
Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Travelled with family
Best service
Stayed 1 night in Dec 2024

6/10 Okay

Leesa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Parking

Had to pay for parking would have liked to know this upfront.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ross

Stayed 1 night in Nov 2024

10/10 Excellent

Carla

Stayed 1 night in Dec 2024

10/10 Excellent

Azura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service
Great place for the money
Stayed 2 nights in Nov 2024

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Sewage smell and broken bed.

Our pull out sofa was broke and notified the front desk immediately. Dealt with it for two days with no resolution. Also our bathroom and room smelled like sewage, no fix to this either.
Stayed 2 nights in Dec 2024

6/10 Okay

Pramoda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
There was no water supply to take shower.
Stayed 1 night in Dec 2024

2/10 Terrible

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Horrible customer service, terrible comfort, no AC

The AC/heater wasn’t working. No air movement at all. They wouldn’t change me rooms, they didn’t even apologize or offer even a fan. We were hot and miserable. I could over look this but bc staff did not care one bit I’ll never stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and the staff is friendly. There is a lot of construction in the area and it was hard to get to the hotel. The hotel is off the highway and felt very secluded. The outside of the hotel is not well lit. Careful going out at night to grab dinner.
Stayed 1 night in Dec 2024

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WHOLE EXPERIENCE WAS HORRIBLE
Stayed 1 night in Dec 2024

10/10 Excellent

Lincy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Christopher

Stayed 1 night in Nov 2024

6/10 Okay

Gloria

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Overnight stay

Overall it was a good stay for our overnights visit. The remote control to the TV was broken and the front desk could not replace it but taped it together to be able to use. All the USB outlets did not work. They appeared broken. So charging my phone was impossible.
Stayed 1 night in Nov 2024

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