2/10 Terrible
Jenna R.
27 Nov 2024
Disliked: Cleanliness
Old smelly building, can hear EVERYTHING above, host completely ignoring me after requesting arefund
TERRIBLE EXPERIENCE. I was not going to write a bad review but after my experience and the complete ignorance of the host now completely ignoring the refund request I feel it’s important to share. The building is extremely outdated and old but they did work to make it look visibly appealing but overall the place is not comfortable. There is an old musty smell; it does not feel clean and you can hear EVERYTHING from the place above you. Every step they take the floor creaks and everything they say you can hear. I originally had it booked for 3 nights. After one night I was so uncomfortable, got NO sleep and the environment did not feel safe and secure I decided to reach out and express my concern. The host said she would reach out to VRBO. I heard nothing so I called VRBO myself and lo and behold nothing was reported. I have had multiple phones calls with VRBO and they won’t do a refund until the host approved it. But of course the host is declining every phone call and avoiding responding to every email VrBo has sent. I am SO disappointed in this experience and the place. IM TELLING YOU THE PHOTOS LOOK NICE BUT THE PLACE IS AWFUL. The building felt old and not safe, and overall it was dirty and the noise was terrible. DO NOT BOOK IT
Jenna R.
Stayed 3 nights in Oct 2024