I want to preface this by saying that we have been going on a family beach vacation every summer for 20+ years & have traveled all along the gulf coast. Pros: house is HUGE (plenty of space), every bedroom has its own bathroom, beds & sofa are comfortable, all furnishings & decor are lovely, heated pool a plus, deck is so great for relaxing. Cons: the refrigerator and freezer smelled absolutely AWFUL (completely empty but smelled like old rotten seafood)We could not put anything in there because the packaging absorbed the smell. The ice also smelled and was unusable. Minor issue -
garbage cabinet did not close all the way because of broken track on left side. Office closes at 5, called at 4:18 & left a message & no one called back. Next day we woke up to broken AC. Called the 2nd emergency number & A few hours later, JW, came & fixed the problem (drip Pan was full and the emergency shut off was activated). Lola came over to clean the fridge on Monday. She used vinegar to clean the fridge and freezer. Tuesday, the fridge didn’t smell like old seafood anymore, now it smelled like vinegar - which, i guess if you have to choose between the two, vinegar is more tolerable. The guidelines of the house state that the pool is cleaned every Saturday - it definitely gets cloudier as the week goes on…a mid week cleaning might be something to consider. Another major issue is the wifi. We get it - you’re on an island - but the wifi issue is really frustrating. We tried every night to watch a movie & wifi was too weak to stream anything.
If smart TVs are advertised as something the house has, we expected that they would actually work. One last complaint was the set of check out directions. Included in the rental price is a cleaning fee and when you check out, you’re asked to complete a pretty extensive list of cleaning before you leave. Seems like a lot of work for the guests to do. I’m not sure if this is an owner issue or a management company issue or a bit of both, but for the amount of money paid to rent the house for a week, this really is all quite disappointing. We dealt with it and made the best of it, but who wants to go on vacation and deal with these sorts of things? We enjoyed the peace & quiet & quality family time, but I hope these issues can be resolved for future guests.