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Hepburn Spa Retreat

5.0 star property

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Photo gallery for Hepburn Spa Retreat

Exterior
Indoor pool
Full-sized fridge, microwave, stovetop, dishwasher
Point of interest
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pool
  • Spa
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
20-22 Mineral Springs Crescent, Hepburn Springs, VIC, 3461
  • Place, Hepburn Bathhouse & Spa
    ‪3 min walk‬
  • Place, Hepburn Mineral Springs Reserve
    ‪7 min walk‬
  • Place, Portal 108
    ‪9 min walk‬

Room options

View all photos for King Retreat Villa

32-inch flat-screen TV with digital channels, TV, fireplace

King Retreat Villa

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King or Twin Retreat Villa

32-inch flat-screen TV with digital channels, TV, fireplace

King or Twin Retreat Villa

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Wellness Villa

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Wellness Villa

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Wellness Villa (Optional Twin)

Separate bathtub and shower, hair dryer, bathrobes, slippers

Wellness Villa (Optional Twin)

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Hepburn Spa Retreat

Luxury hotel with full-service spa and indoor pool
A full-service spa, an indoor pool and a snack bar/deli are available at this hotel. Self parking is free. Other amenities include massage/treatment rooms, a garden and a hair salon. Housekeeping is not available.
Hepburn Spa Retreat offers 10 air-conditioned accommodations with indoor private hot tubs and fireplaces. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes desks and dining tables. Beds feature Egyptian cotton sheets and premium bedding. Accommodation at this 5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 32-inch flat-screen televisions come with digital channels. Additionally, rooms include minibars and coffee/tea makers.

Recreational amenities at the hotel include an indoor pool.
The on-site spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with Turkish bath/hammam. The spa is open daily.
During your stay at Hepburn Spa Retreat, you're just a quick walk from Hepburn Regional Park. You'll find features such as free self-parking, plus a full-service spa and an indoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the indoor pool
  • Indulge with hot stone massages, facials or body wraps at the spa
  • Amenities include a terrace
  • Steps from Hepburn Bathhouse & Spa and 5 minutes on foot from Hepburn Mineral Springs Reserve
There's a snack bar/deli on site. Hepburn Spa Retreat offers its guests a full-service spa and an indoor pool. The luxury Hepburn Spa Retreat also features a terrace, a garden, and a hair salon. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hepburn Springs hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Food and drink

  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • No housekeeping service

Outdoors

  • Garden
  • In a regional park
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Turkish bath

Accessibility

  • No lift

More

  • 2 floors
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Minibar
  • Toaster

More

  • Air conditioning
  • Desk
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: AUD 75

Special check-in instructions

The front desk is open daily from 10:00 AM - 6:00 PM
The check-in location differs from the property location; go to: [Hepburn Bathhouse & Spa reception]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 75

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 10:00 AM - 6:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Hepburn Bathhouse & Spa reception
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hepburn Spa Retreat Hotel Hepburn Springs
Hepburn Spa Retreat Hotel
Hepburn Spa Retreat Hepburn Springs
Hepburn Spa Retreat
Hepburn Spa Retreat Hotel
Hepburn Spa Retreat Hepburn Springs
Hepburn Spa Retreat Hotel Hepburn Springs

Reviews

Hepburn Spa Retreat Reviews

7.8

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 30 out of 69 reviews
Rating 8 - Good. 18 out of 69 reviews
Rating 6 - Okay. 9 out of 69 reviews
Rating 4 - Poor. 6 out of 69 reviews
Rating 2 - Terrible. 6 out of 69 reviews

Reviews

10/10 Excellent

Eryan

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely and well set up room. Tranquill. Local complimentary products on arrival. Lovely surrounds.
Stayed 3 nights in Feb 2025

8/10 Good

Danielle

Stayed 4 nights in Dec 2024

2/10 Terrible

Raelene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this venue did not deliver. Cleanliness… pubic hairs in toilet area, kitchen tampon packet on floor, couch cover dirty from other people’s oils, bath not sanitised, personal products in bath (left over jars of facial mask and body scrub from previous users). Fireplace didn’t work, broken curtains and venetians. No real compendium, connections for AV didn’t work properly, overhead light fittings dirty. Support information focuses on what you can’t do! Not enough support by staff, you can’t get anyone after hours nor do they call you back, labyrinth of phone diversions not necessarily addressing your enquiry. Not customer focused especially for what you pay, I’m still waiting for information about my spa booking….which didn’t happen. No extra pillows, blankets, throw in disrepair. People parking in the wrong spots because of conflicting and poor signage. Welcome box not so enviromentaly conscious, dairy yoghurt event though we were encouraged to select an alternative milk supply. We are regular travelers, this venue over promised and under delivered. Truly disappointed! The saving grace was we were in unit 1 and didn’t have to hike up 3 flights of stairs, so earlier on during booking the access request was considered. We overlooked other venues thinking we were going to have an exceptional stay for both our anniversary and my husband’s birthday. Going to Bellinzona next weekend!
Stayed 2 nights in Nov 2024

10/10 Excellent

r

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice very relaxing accommodation
Stayed 2 nights in Oct 2024

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Quiet and warm.
Stayed 1 night in Apr 2024

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Damian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The couch look like it’s had a life but beside that not bad
Stayed 3 nights in Feb 2024

6/10 Okay

Corinna

Travelled with partner
Liked: Cleanliness
Great location, good sized room with a kitchenette which is convenient. It wasn’t what we were expecting; I wouldn’t describe it as luxury. The place could use a few updates: there were stains on the couch, the fireplace didn’t work, the audio system wasn’t usable without a cable which wasn’t present. There were no amenities for the spa which was a shame as it’s a good way to entice people to buy more products - it could be for purchase, give people the option! The bath was difficult to get in and out of and needed a step in as the sides were so high. The blackout curtains aren’t full blackout and a lot of light streams through from the night lights outside and in the morning. If you stay in one of the ground floor villas, be aware that you can hear those at the top walking up and down. I wouldn’t stay here again at that cost, it just wasn’t value for money. Much like staying in an Airbnb but no extra little touches that make a stay memorable.
Stayed 2 nights in Jan 2024

2/10 Terrible

Chelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
The price for the room should include access to pool shouldn't have to pay $58 each for an hour and half visit. Not many staff. Very loud neighbours thumping above us all night.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Bethany

Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Angela

Travelled with partner
It was secluded and close to spa
Stayed 1 night in Nov 2023

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was reception in the resort, you had to go to the Spa Mineral side, and then no information about how to contact anyone for after hours assistance. Housekeeping items were low. No steak knives, no tissues, lights above beds hanging a bit loosely. Needs some maintenance. Not walkable to anywhere except the mineral spa pool.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place to stay so peaceful and quiet very close to the bathing house and a easy drive to Daylesford, plenty of places to eat and some nice walks too.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Leonidas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What a treat. This retreat has everything you need for a truly restful and relaxing stay. The enormous jetted tub, gas fireplace and cosy yet clean and minimalist furnishings made for a heavenly few days.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The retreat was perfect. It had everything we needed for a lovely get away, even a welcome basket which was greatly appreciated and walking distance to the mineral springs. Would highly recommend !!!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the tranquility of the area. The room was very space ,luxurious and extremely well appointed. I would definitely recommend it for a couple and I would come back.
Stayed 4 nights in Sep 2023

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the retreat, awesome spa, super comfy king bed and lovely warm fire. Will definitely return. Thank you
Stayed 3 nights in Apr 2023

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was lovely, and located very close to all of the sights that my partner and I were there to enjoy. The only downside was that despite the welcome book stating there was access to Foxtel, there didn't appear to be a remote available for this purpose. There also was no aerial connected to the TV in the bed area. We had a somewhat uncomfortable experience with the amount of flies that gained access to the villa, however were very grateful for the can of Raid included with the room. Overall we had a lovely weekend and would be happy to stay here again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Neil, Sandringham

Travelled with partner
Liked: Cleanliness, staff & service
Great position opposite the baths. Perfect for a romantic getaway - spa, wood /gas fire place. Cheers.

6/10 Okay

Hock Guan

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

5 star hotel badly maintained

From the exterior, the villa looks good and even upon entering seeing the private jacuzzi feels good but once we start staying there, we find the place very poorly maintained. The light at our living was not working, the workman came with his boots on and step all over the carpet and floor. The jacuzzi in our room has a hole on the side cover by a foam board! This is supposedly a 5 star hotel, it is quite unacceptable! There is no staff to ask if our stay was good or not, the whole place is just managed by a staff who is the spa. It is very disappointing.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ellysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
We were told 3 pm check in. At 3 30 pm upon being given a key we entered a messy yet to be cleaned facility No time could be ogives as to when it would be available. We cancelled our booking
Stayed 1 night in Apr 2022