6/10 OK
Jeff B.
13.4.2025
Hyvää: Siisteys
We were expecting better
During a stay beginning Monday, April 7th, a guest contacted the property management via VRBO to report that only two beach towels were provided for three guests in an oceanfront unit. The initial response claimed beach towels weren’t included and suggested purchasing or renting them locally.However, a call from a staff member named Kate on April 8th clarified that Vacasa does provide beach towels and offered a unit change, which was declined. Towels were not delivered until late April 9th, just before their scheduled checkout on April 11th.Meanwhile, another group renting nearby through Premier received advance notice about ongoing construction, a 50-per-night credit, and fully stocked beach amenities—highlighting a contrast in service.Additional issues included broken beach chairs, disruptive construction noise, and an uncomfortable master bed, prompting concerns about the lack of quality checks before units are rented.
Jeff B.
Yöpyi 7 yötä huhtikuussa 2025