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Best Western Plus Castle Rock

2.5 star property

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Photo gallery for Best Western Plus Castle Rock

Lobby
Exterior
Suite, 1 King Bed, Balcony, Mountain View | 1 bedroom, desk, laptop workspace, blackout curtains
1 bedroom, desk, laptop workspace, blackout curtains
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Pet-friendly
  • Gym
  • 24/7 front desk

Explore the area

Map
595 Genoa Way, Castle Rock, CO, 80109
  • Outlets at Castle Rock
    ā€Ŗ9 min walkā€¬
  • Red Hawk Ridge Golf Course
    ā€Ŗ4 min driveā€¬
  • Castle Pines Golf Club
    ā€Ŗ6 min driveā€¬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Mountain View

Suite, 1 King Bed, Balcony, Mountain View | 1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Balcony, Mountain View

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Refrigerator & Microwave, Mountain View (with Sofabed)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Refrigerator & Microwave, Mountain View (with Sofabed)

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Denver South - Castle Rock by IHG

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.6 out of 5, Wonderful, (961)
The price is ā‚¬108
for 1 room
includes taxes & fees
1 Apr - 2 Apr
Holiday Inn Express & Suites Denver South - Castle Rock by IHG

About this property

Best Western Plus Castle Rock

Hotel in Castle Rock with free breakfast and fitness centre
This smoke-free hotel features an indoor pool, a fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, Access to hot tub and coffee/tea in a common area. Housekeeping is available on request.
Best Western Plus Castle Rock offers 69 accommodations with coffee/tea makers and a hairdryer. 27-inch LCD televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Castle Rock hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and an iron/ironing board can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Plus Castle Rock gets good marks from our customers. During your stay, you're just a quick walk from Outlets at Castle Rock. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 9 minutes on foot from Outlets at Castle Rock and a 2-minute drive from Metzler Family Open Space
  • Pets welcome for a fee
Best Western Plus Castle Rock offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

There's an onsite 24-hour business centre. The business-friendly Best Western Plus Castle Rock also features a library, coffee/tea in common area, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Castle Rock hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6 AM to 9:30 AM and at the weekend from 6 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6 AM to 9:30 AM on weekdays and 6 AM to 10 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 27-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Best Western Castle Rock
Best Western Inn Castle Rock
Best Western Plus Castle Rock Hotel
Best Western Plus Castle Rock
Castle Rock Best Western
Best Western Inn Suites of Castle Rock
Best Western Plus Rock Rock
Best Western Plus Castle Rock Hotel
Best Western Plus Castle Rock Castle Rock
Best Western Plus Castle Rock Hotel Castle Rock

Best Western Plus Castle Rock Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
Nice spacious room with good layout. Only strange thing was- we came back after a day out to grab coats before dinner and the place was surrounded by 4 cop cars. Wasnā€™t 100% sure if it was safe to go in & yo to room. When I entered- two staff were at check in desk- so I asked what was going on and was given a funny look as if to say- none of your business. I asked again, and what I believe to be the manager (female)- answered rather curtly: Theyā€™re handling something for meā€. Just seemed a bit strange to allow me as a paying customer- to feel unsafe by withholding an explanation.
Stayed 2 nights in Dec 2024

10/10 Excellent

Laurie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there before when coming down to visit our son's family. My son has five children so staying with them is just to much for this grandma and grandpa. Best Western Plus gives us our quiet time in the morning and in the evening when visiting.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shania

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly, pueblo

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Susanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Robert M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place
Stayed 2 nights in Nov 2024

10/10 Excellent

Leigh-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for where we needed to be.
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2024

10/10 Excellent

Jill

Stayed 1 night in Oct 2024

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their was an error on our expedia dates for our stay but when we arrived augustine at the front desk jumped in and went above and beyond the call of duty. Hebcalled expedia directly and helped get it all straightened out It was a refreshing site as good customer service is a lost art. Thanks again augustine keep up the great work!!!
Stayed 1 night in Nov 2024

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
I was there for a week for business I was very comfortable room was clean could not have asked for anything more
Stayed 5 nights in Nov 2024

10/10 Excellent

marylee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love everything about this place but was shocked by the late check out fee. $59.00 for one hour is ridiculous.
Stayed 1 night in Nov 2024

8/10 Good

Shelisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Several nearby restaurants.
Stayed 1 night in Nov 2024

8/10 Good

Margaret

Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sharon

Liked: Staff & service, property conditions & facilities
Ideal location
Stayed 1 night in Nov 2024

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect šŸ‘
Stayed 2 nights in Oct 2024

2/10 Terrible

Brandon

Liked: Room comfort
Disliked: Staff & service
They steal your money beware!
First of all Susan at check in was very rude. She was demanding an incidentals hold of $50 on a card. I told her that thereā€™s nothing about that on the website I booked it on as well as Im a gold member with Hotels.com and should not have to pay an incidentals hold. She threatened to cancel the reservation if I did not give her a card. She promised that it was just a temporary hold and would not affect my balance however immediately $50 came out of my checking account. They took two days to give me the $50 back and then this morning 10/25 $50 came out again and overdrafted me again. Iā€™ve called the front desk and the managers not there and they donā€™t know when she will be in. On top of that there is a $59 fee for late checkout which I have never heard of at any hotel. And lastly there were people running after midnight at the property and slamming doors and then most of the hot breakfast was cold and crunchy.
Stayed 1 night in Oct 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice property. Generous breakfast.
Stayed 6 nights in Oct 2024

8/10 Good

shirlene, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the Quiteness
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable and quiet. A first floor room with my elderly pet was great because we did not have to climb stairs (he refuses to get on an elevator). This is the second time Iā€™ve stayed here and I will definitely return.
Stayed 1 night in Oct 2024

10/10 Excellent

Melissa, Thornton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a volleyball tournament nearby. Enjoyed free breakfast and hot tub.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024