4/10 Poor
Sharon
3 Dec 2024
Disliked: Cleanliness, staff & service, room comfort
Horrible Stay
Upon arriving at the hotel, I encountered Tyler at the front desk who was quite talkative. After finally making it to my room around midnight, I was ready to shower and go to bed. Unfortunately, I discovered what appeared to be a dog hair on my shower towel. I called downstairs to request new towels from room service. Tyler mentioned he would check if housekeeping was still available. I had to ask him to contact me back. When he did call back, he informed me that housekeeping was gone for the night. I then asked if he could place all new towels in a plastic bag for me to pick up.
I had to put on clothes again to go downstairs for the towels. Upon arriving, I told him about the dog hair on my towel. To my frustration, he had laid out all my new towels on the counter where customer along with himself could have been sick and coughing over the counter. Staying calm and professional, I had to ask him multiple times to place them inside a plastic bag. After insisting, he finally placed them in a trash bag.
Later, when I purchased items with cash, I had to ask Tyler to count my change back to me. Annoyingly, he placed my money on the counter instead of handing it to me directly and counting it back. His behavior was very rude and he talked excessively. I made a complaint the next morning, but nobody responded. I ended up staying there for four nights.
Sharon
Stayed 3 nights in Nov 2024