MainStay Suites Waukee - West Des Moines - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool

Pet-friendly

Kitchen

Gym

Parking included

Explore the area

2885 Grand Prairie Parkway, Building B, Waukee, IA, 50263

Jordan Creek Town Center
6 min drive
Mercy Medical Center West Lakes
7 min drive
Jimmy John's
11 min walk
Des Moines, IA (DSM-Des Moines Intl.)
23 min drive

Room options

Suite, 2 Queen Beds, Non Smoking (Efficiency)

28 sq m
Sleeps 4
2 Queen Beds

Suite, 1 King Bed, Non Smoking (Efficiency)

28 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

8 Jan - 9 Jan

About this property

MainStay Suites Waukee - West Des Moines

Hotel in Waukee with free breakfast and fitness centre

This smoke-free hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a computer station are on-site.

MainStay Suites Waukee - West Des Moines offers 32 accommodations with free newspapers and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Accommodations all include kitchenettes. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

During your stay at MainStay Suites Waukee - West Des Moines, you'll be close to Jordan Creek Town Center. Features include free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast offered
Free WiFi
Free self-parking and Motorhome/coach/lorry parking
Take a swim in the indoor pool
Amenities include a front desk safe, a 24-hour business centre and a computer
On-site recreation includes a gym
Just a 3-minute drive from Trailside Dog Park and 6 minutes from Jordan Creek Town Center
Pets welcome for a fee (restrictions apply)

MainStay Suites Waukee - West Des Moines offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available. The business-friendly MainStay Suites Waukee - West Des Moines also features laundry facilities, dry cleaning/laundry services, and a front desk safe. Self parking is free.

This Waukee hotel is smoke free.

Guests are served a free continental breakfast.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free RV/bus/lorry parking on site

Food and drink

Free continental breakfast

Things to do

Gym
Indoor pool

Family friendly

In-room kitchenette
Indoor pool
Laundry facilities

Conveniences

Laundry facilities
Limited-hour front desk
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)

Business services

24-hour business centre
Computer station

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

42-inch flat-screen TV

Food and drink

Coffee/tea maker
Kitchenette

Desk
Free daily newspapers
Free local calls
Heating
Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets: USD 25 per pet, per night
Maximum 2 (weight limit: 50 lb per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 25 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Front desk staff will greet guests on arrival.

We should mention

To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

MainStay Suites

MainStay Suites Waukee West Des Moines

MainStay Suites Waukee - West Des Moines Hotel

MainStay Suites Waukee - West Des Moines Waukee

MainStay Suites Waukee - West Des Moines Hotel Waukee

MainStay Suites Waukee - West Des Moines Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Tien Nhat, Cypress

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

8/10 Good

Emory

24 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Diana

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Tom, Oklahoma City

Travelled with family and small children

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great stay.

Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

14 Aug 2024

Unimpressive followup on a significant problem

We had a 2 night stay. A colony of ants descended upon our room Saturday morning, attracted by a ziplog bag near the window containing a tube of toothpaste. They quickly spread to the bed and other locations in the room. We reported this immediately and the clerk at the front desk took pictures, apologizing profusely. The hotel was able to get another room for us, with just one bed, for our second night, We were visiting family in town so the kids were able to bunk with their cousins. We were happy to be able to continue with our plans. Since our new room was currently occupied we packed everything up and stashed it in the car for the day, inspecting everything and shaking it out in the parking lot. Imagine my surprise when we returned later in the day and it was explained to me that the manager, who never spoke to me, had inspected the room only to find no ants, and instructed the young man at the front desk to ask me if it was at all possible that we had somehow brought them along with us? Hundreds of ants. That we had presumably somehow packed up again and removed from the room? Um, ok. I said that was not possible at all, and was then reassured that the manager would be "following up" with me on Monday to discuss the issue. I had planned to suggest calling their pest control service. It's Wednesday now and I've had no contact from the hotel. I did however get prompted to leave a review about my experience, so here it is.

Stayed 2 nights in Aug 2024

10/10 Excellent

John

Travelled with family

9 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Good and bad but the good outweighs.

Everything was good minus a few things. We had a kitchen but no actuap pans. Just frying pans. We only had 1 spoon. Luckily that didn't matter. The handle had to be held down to flush. Unfortunately my son clogged the toilet because of that. They did have a plunger at the front desk. For what we needed it worked. The breakfast was good. I would recommend staying there.

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They kinda stay you'd want to have everytime.

Great location near my event. Hotel is well maintained and serviced. Thanks to Chris at the front desk.

Stayed 2 nights in Aug 2024

10/10 Excellent

David

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Mindy

Travelled with family

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and updated. We had trouble getting our television to work in the evening. Front desk came up and we worked it out. The pool area is a lot smaller than it looks on the website - and VERY warm. If you like a hot tub, you'll love it! Breakfast was wonderful - many choices - all good! Overall, nice place to stay.

Stayed 1 night in Jul 2024

10/10 Excellent

Sandra

Travelled with group

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and safe hotel for parking UHaul.

Stayed 1 night in Jul 2024

6/10 Okay

Melia

23 Jul 2024

Stayed 5 nights in Jul 2024

8/10 Good

Ericka

13 Jul 2024

Liked: Staff & service

Plumbing issues

Change rooms 3 times plumbing issues

Stayed 2 nights in Jul 2024

10/10 Excellent

Cynthia

Travelled with family and small children

8 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Checkin was quick and easy. Beautiful new hotel with a pool. Gas Station and McDonald’s close by!

Stayed 1 night in Jul 2024

10/10 Excellent

Haris

6 Jul 2024

Stayed 2 nights in Jul 2024

8/10 Good

Karla

Travelled with family

4 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice staff, great location, great room, comfortable beds. What I didn’t realize was that they don’t clean your room daily. Had to make a request for towels.

Stayed 4 nights in Jun 2024