6/10 Okay
Florence
5 Jan 2025
Liked: Staff & service
A massive construction work was in progress in front of the hotel , that was the only view from the rooms. Guests should have been notified about this before making their reservation decision.
The sunken mattress, flat pillow and a stale smell in the premium room were so uncomfortable and unbearable. I will not stay there again. This was supposed to be a brand new hotel, however that was not the case !
The first premium room I checked into had a disgusting stain on the carpet, same stale smell as the replacement room, and a leakage in the bathroom.
Florence
Stayed 6 nights in Dec 2024