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Mercure Box Hill Burford Bridge Hotel

4-star property
At the Foot of Box Hill, Dorking, England 09 725 22 184
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3.5 out of 5
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See all 4 ebookers Reviews

"Staff were exceptional 👌 " More

By a verified traveller on Sun 20 Mar 2022

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Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercure Box Hill Burford Bridge Hotel. During your stay, you're just a quick walk from Box Hill. Free WiFi in public areas, a restaurant and a bar are available.

  • Free WiFi
  • Enjoy international cuisine while dining at Emlyn Restaurant
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Box Hill and 14 minutes on foot from Surrey Hills

Mercure Box Hill Burford Bridge Hotel ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Box Hill Burford Bridge Hotel

Everyone (2) Couples (2)
4 out of 5

Posted by on 8 Feb 2024

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Comment from Hotel Management

15 Feb 2024 by Reception team

Good afternoon Sarah,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

4 out of 5
Staff were exceptional 👌

Posted by on 20 Mar 2022

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Comment from Hotel Management

6 Apr 2022 by Diane

Thanks for your wonderful comment Diane & the team

3 out of 5
Pool and setting are incredible, the absence of any food, non functioning air con and the overall wear and tear are disappointing

Posted by on 24 Jun 2021

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Comment from Hotel Management

10 Aug 2021 by GM

Thank you for taking the time to post a review; the contents of which were disappointing. I joined the hotel in late July as General Manager and clearly, the hotel has encountered a number of post-lockdown issues. These are all issues that I am working towards remedying in the shortest possible time and I regret that the shortfalls that you found marred your visit.

3 out of 5

Pleasant Hotel close to Box Hill

Pros: Hotel is very pretty, clean and staff friendly. Easy to travel to beautiful surrounding areas of interest.
Cons: In room service needs to be improved and please stop advertising room as having Pay Movies as this is not available! Unfairly misleading when booking!
Location: Right on the foot of Box Hill. Very convenient for walkers.
Good Points: Hotel and room were very clean, staff were friendly and welcoming, and surrounding area very beautiful. Bad Points: In room service was poor and expensive for what you get. We ordered breakfast to our room and were very disappointed with very small portions and lack of condiments eg. cutlery, seasoning, serviettes....Needed to phone front desk to ask for these which subsequently took ages to arrive by which time food went cold! Also ,unlike advertised on two different websites (trivago, ebookers), there is no pay movie facility and in light that we had booked the Deluxe Suite, we overlooked a wedding celebration with a disco going on till late. Although this was no problem for ourselves, do be aware when booking on a Saturday night that a good night's sleep is unlikely!

Posted by , from Surrey on 12 Sep 2016

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About the Mercure Box Hill Burford Bridge Hotel

Location At the Foot of Box Hill, Dorking, England RH5 6BX

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Mercure Box Hill Burford Bridge Hotel. For a fee, parking is available. This 4-star Dorking hotel is smoke free.

  • 1 building
  • 57 guestrooms or units
  • 2 levels
  • Conference rooms
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Box Hill & Westhumble Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Box Hill Burford Bridge Hotel offers 57 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 9:30 AM.

Emlyn Restaurant – This restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property is not currently implementing any guest safety measures
  • Staffed front desk
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property is not currently implementing any enhanced cleaning measures
  • No lifts
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 14 per person
  • Self-parking fee: GBP 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Burford Bridge
  • Burford Bridge Hotel
  • Burford Hotel
  • Mercure Box Hill Burford Bridge
  • Mercure Box Hill Burford Bridge Dorking
  • Mercure Box Hill Burford Bridge Hotel
  • Mercure Box Hill Burford Bridge Hotel Dorking
  • Mercure Burford Bridge Hotel
  • Mercure Hotel Dorking
  • Mercure Box Hill Burford Bridge Hotel Dorking, Surrey, UK
  • Mercure Burford Bridge Boxhill Hotel Dorking
  • Mercure Box Hill Burford Bridge Hotel Hotel
  • Mercure Box Hill Burford Bridge Hotel Dorking
  • Mercure Box Hill Burford Bridge Hotel Hotel Dorking

You should know

  • The seasonal pool will open in July and close in September.
  • Pool access available from 7:30 AM to 6:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.