6/10 Okay
Clarisa
Travelled with family and small children
29 Jul 2024
Disliked: Staff & service
I read SO many reviews before settling on this hotel.
My first issue is with Travelocity itself. The hotel clerk was unable to verify the price since it wasn't a direct booking, but I was charged $30 more than what the app showed. I still do not have an answer on this.
As far as the hotel goes - The parking lot, lobby, cafe area and halls were all nice and clean. Our room was on the first floor. As soon as I opened the door, the smell hit me. It was a mix of cigarettes and mildew. The bedding is always the first thing I check. I pulled the blankets back and everything was clean, but the bedding felt almost damp. The air conditioner ran the entire time we were there, so it may have just been moisture in the air causing the dampness and smell. We were exhausted so we just dealt with it. Carpet felt a little grimy but not too bad. Instead of individual toiletries, the shower had large bottles built into the shower wall. Nice touch though not my personal preference. Phone rang one time at 11pm and alarm went off at 12am, (prior customers playing a prank I assume) waking us all up. The app showed a "spa" which my husband and I were really looking forward to. There was no spa... only a VERY small 4.5' pool (indoor). They did offer an outdoor patio area with a grill right outside of the pool which was a nice touch. Overall, everything was physically clean, but the issues were enough that I won't be staying there on our next trip to Dothan.
Clarisa
Stayed 1 night in Jul 2024