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The Empress Hotel

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Empress Hotel

Panoramic Penthouse, Sea View | Balcony view
Executive Double Room, Sea View | View from room
Aerial view
Front of property – evening/night
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Central Promenade, Douglas, England, IM2 4RA
  • Douglas Beach
    ‪1 min walk‬
  • Palace Casino
    ‪5 min walk‬
  • Gaiety Theatre
    ‪6 min walk‬
  • Isle of Man (IOM)
    ‪21 min drive‬

Room options

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Double or Twin Room, 1 Bedroom, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | Desk, blackout curtains, iron/ironing board, free WiFi

Panoramic Penthouse, Sea View

  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Suite, 1 Bedroom, Sea View

  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Double or Twin Room

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Triple Room

Family Triple Room | Desk, blackout curtains, iron/ironing board, free WiFi

Family Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Double Room, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Twin Room

  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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Pool
Free WiFi
Restaurant
Gym
4.1 out of 5, Very good, (433)
The price is €90
for 1 room
includes taxes & fees
5 Feb - 6 Feb
The Sefton

About this property

The Empress Hotel

Fun on the beach, near Palace Casino
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
The Empress Hotel offers 104 accommodations with coffee/tea makers and a hairdryer. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The free breakfast at The Empress Hotel gets high marks from our customers. During your stay, you're just a quick walk from Douglas Beach. Free WiFi in public areas, a restaurant and a bar are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a beachfront location while dining at The Brasserie Restaurant
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Douglas Beach and 5 minutes on foot from Palace Casino
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
The Brasserie Restaurant – This beachfront restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Piano Bar – This beachfront piano bar serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

Bulgarian, English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 309 out of 780 reviews" "
Rating 8 - Good. 338 out of 780 reviews" "
Rating 6 - Okay. 88 out of 780 reviews" "
Rating 4 - Poor. 25 out of 780 reviews" "
Rating 2 - Terrible. 20 out of 780 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Stayed 4 nights in Sep 2024

10/10 Excellent

michael john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Only downside was the size of the lift. I think they could do with 2
Stayed 4 nights in Oct 2024

10/10 Excellent

Sandra

Food and service was excellent especially Darinka
Stayed 3 nights in Oct 2024

4/10 Poor

Verity

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not family friendly. £30 charge for cot bed
Average at best. Stayed there for a wedding with my 18 month old son for 2 nights. Firstly, they charge £15 per night for a travel cot which is shocking. I've stayed in 5 hotels with my son and never been charged before. Put me in a room where i had to get up and down stairs with a pram, an 18 month old and bags on my own. Also charged me £3.10 for a pint of milk to fill up a bottle. Breakfast was ok. Tiny plates and cheap filter coffee.
Stayed 2 nights in Oct 2024

10/10 Excellent

Arthur

Great time
All was excellent
Stayed 3 nights in Oct 2024

6/10 Okay

Daniel

Travelled with partner
Overall it was ok but not quite up to the standards of a Holiday Inn Express. Couldn't get any food the first night; they sold the restaurant to an "event". The event played loud, thumping music til midnight that came up through the building structure and could be heard in all the rooms. No point in trying to sleep until it was over. The food was typical Irish (no surprise: lots eggs, beans, and high-fat meats. Some fruit, no juice. About like an Irish Denny's. The beds were comfortable and slept well after the noise stopped. It's a retrofit of a Victorian era building so lots of levels, not all of which are served by the light. Those with disabilities might find it challenging but we saw worse accessibility in other places. Overall assessment: it'll do but of the 6 hotels we stayed in on our trip, this one was #6.
Stayed 3 nights in Sep 2024

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located on the promenade. Small room but clean. Good breakfast buffet. Friendly staff.
Stayed 2 nights in Sep 2024

6/10 Okay

Robin

Liked: Cleanliness
My wife and I I whilst being able to walk fount the entrance step's daunting. We were guides to the "Disabled Access". We are not disabled in the wheelchair sense. Perhaps some form of suitable wording along the line of Guest who feel unable to walk up follow the arrows/ please to the lifts. Otherwise a great stay
Stayed 6 nights in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay, especially getting the chance to listen to an inCREDible piano player, named Phil, on two different nights.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with the room & the location of the hotel. The breakfasts are first class as are the bar snacks/meals. I hadn’t expected my room to be serviced everyday so to return and find my bed made, towels folded ect was a bonus. Excellent experience all round. I am considering visiting the Island with my wife in the future and will definitely be booking my stay at the Empress.
Stayed 4 nights in Sep 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Carpets smelly in bedroom
Stayed 3 nights in Sep 2024

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room, bar area clean and they put sky sports on for me!! Definitely return
Stayed 3 nights in Aug 2024

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Great location Spacious room. Ocean view Great stay
Stayed 2 nights in Sep 2024

8/10 Good

Peter

Liked: Amenities
Comfy,clean. Car parking is a problem
Stayed 4 nights in Aug 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
All went to plan
Stayed 1 night in Aug 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and safe parking for my motorbike. Great breakfast. Beach view although weather wasn’t good during my stay n
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
we stayed for 4 nights in Aug 2024. The hotel is older, but elegance and character. Comfy bed, nice o ean view from our room, good buffet style breakfast, nice lobby restaurant, fast check-in/out. Would stay here again.
Stayed 4 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, large room (117)- unfortunately no view, just a roof. However nice bedding, soft towels & hot shower. In house bar with a good menu, meals were substantial.Breakfast had all you needed to start the day. The reception staff were friendly and very helpful, a big plus from me
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Janet Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Quilt a bit heavy
Stayed 2 nights in Aug 2024

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Recommended
Great location in the middle of the promenade. A classic hotel but kept in good nick. Rooms were nice - not the biggest. Breakfast was excellent. Only disappointment was arrived about 45 mins early and told there was definitely no rooms available without even checking our booking or room. Baggage storage fine though, didn't really detract. Recommend staying here
Stayed 2 nights in Aug 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service
First visit to IOM
Good standard hotel that’s well located for exploring Douglas and wider IOM. Room was of good order and clean excepting all sealants in bathroom were poorly applied. Good value but no better .
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and friendly staff
Stayed 6 nights in May 2024

10/10 Excellent

Ronnie

Travelled with partner
Liked: Property conditions & facilities
It appeared to be a few properties joined together
Stayed 7 nights in Jul 2024