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Grand Excelsior Hotel Deira

4.0 star property

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Photo gallery for Grand Excelsior Hotel Deira

Outdoor pool, open 8:00 AM to 6:00 PM, pool loungers
Reception hall
Point of interest
Banquet hall
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Al Muteena Street, Deira, Dubai, 5772
  • City Centre Deira
    ‪5 min drive‬
  • Gold Souk
    ‪5 min drive‬
  • Dubai Museum
    ‪8 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪15 min drive‬

Room options

View all photos for Superior King

Premium bedding, minibar, in-room safe, individually decorated

Superior King

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Premium bedding, minibar, in-room safe, individually decorated

Deluxe King

  • 26.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin

Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Superior Twin

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin

  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite

Premium bedding, minibar, in-room safe, individually decorated

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Double Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Double Room

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Twin Room

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 Queen Bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Grand Excelsior Hotel Deira

Hotel with a full-service spa, near Dubai Creek
This hotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Other amenities include a nightclub, a health club and a bar/lounge.
Grand Excelsior Hotel Deira offers 229 air-conditioned accommodations with minibars and a safe. Each accommodation is individually decorated. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The on-site spa has massage/treatment rooms and couples treatment room(s). Services include Swedish massages and Thai massages.
During your stay at Grand Excelsior Hotel Deira, you'll be within walking distance of Dubai Creek. Free WiFi in public areas, free valet parking and a full-service spa are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Terrace
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Swedish massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 5-minute drive from City Centre Deira and a few minutes from Gold Souk
  • Airport shuttle service available for a fee
Grand Excelsior Hotel Deira offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 8073 square feet (750 square metres) and includes conference space. A children's pool, a nightclub, and a sauna are also featured at the business-friendly Grand Excelsior Hotel Deira. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Dubai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Terrace – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Le Cafe – On-site coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

Languages

Afrikaans, Arabic, English, Farsi, Filipino, French, Hindi, Indonesian, Russian, Swahili, Thai, Ukranian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 49 for adults and AED 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Le Cafe
  • Terrace

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8,073 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift
  • Smooth flooring in room
  • Wheelchair accessibility

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Excelsior Hotel Deira

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 200 per accommodation, per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 49 for adults and from AED 25 for children
  • Airport shuttle fee: AED 150 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Grand Excelsior Hotel Deira offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 100244835300003

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Excelsior Hotel Deira Dubai
Grand Excelsior Deira Dubai
Grand Excelsior Deira
Sheraton Deira Dubai
Grand Excelsior
Grand Excelsior Deira Dubai
Grand Excelsior Hotel Deira Hotel
Grand Excelsior Hotel Deira Dubai
Grand Excelsior Hotel Deira Hotel Dubai

Grand Excelsior Hotel Deira Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 72 out of 294 reviews
Rating 8 - Good. 99 out of 294 reviews
Rating 6 - Okay. 56 out of 294 reviews
Rating 4 - Poor. 35 out of 294 reviews
Rating 2 - Terrible. 32 out of 294 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Ham

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No telephone service in the room
Stayed 6 nights in Nov 2024

6/10 Okay

Mohammad Yusufali

Liked: Staff & service
The staffs were very good
Stayed 3 nights in Jun 2024

10/10 Excellent

Jason, San Diego

Stayed 2 nights in Mar 2024

10/10 Excellent

Mohammad, Eastvale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe
Stayed 5 nights in Apr 2024

10/10 Excellent

Nizar, Duluth

Stayed 1 night in May 2024

8/10 Good

Paiman

Disliked: Property conditions & facilities
Very old property. Super busy because of location and multiple night clubs inside the hotel. Elevator waiting time too long. Underground parking is a joke. Impossible to drive into the parking and every time someone has to inform the staff in the lobby so security opens the door for the parking. Having said that staff were lovely and kind.
Stayed 7 nights in May 2024

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2024

2/10 Terrible

syed j

Disliked: Cleanliness, property conditions & facilities, room comfort
customer serve was not good over all.
Stayed 1 night in Mar 2024

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Water was leaking in washroom No hot water Had to ask everyday for basic things as towel, hair dryer etc
Stayed 5 nights in Feb 2024

6/10 Okay

Nyeji

Stayed 1 night in Mar 2024

8/10 Good

Raeef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

2/10 Terrible

Verified traveller

Nothing grand about hotel stay away
Thw hotel name is Grand but nothing grand about this terrible hotel. Carpet and room smells diety. In 3 days stay we have to keep on complaining whole of our trip went in hotel staff fixing. Shame for hotels.com to advertise such patheic hotel which is not upto standard. Stay away for family
Stayed 3 nights in Dec 2023

4/10 Poor

Brady

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Mohamed

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
To be honest i booked this hotel me my wife and my child 6 years old I been booked 2 bed king bed but i was reach there they give me 2 single bed and they ask me to buy another bed for 200 dirham if you convert it’s cost £44.5 a night I ask why they said what did you get online it’s not right this is business in Dubai and I was up set and I have no choice because I can’t afford that money after I share the bed my son this is my worst 3 nights in dubai
Stayed 3 nights in Dec 2023

2/10 Terrible

Moosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Worse hotel experience ever. Overall Poor service.
Stayed 6 nights in Dec 2023

2/10 Terrible

Aimy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to start by saying that this was booked by Expedia and was meant to be with breakfast which I paid extra for but when the confirmation came it was without breakfast. It definitely did not mention that it was 3PM check in time because had I known this prior to my arrival I would not have booked this property. Our flight was an early morning one and when we arrived they told us that we couldn’t check in until 3PM nor did they have “any available rooms” that we could purchase even though we should have been a complimentary one seeing as we were leaving at midnight the night we was leaving. The staff did not care that we had just got off a flight and made us sit in the waiting area for number of hours before we finally got our room. They wouldn’t declare the difference in price for with or without breakfast and had no idea how it could have happened. There was many other people in similar situations as a lot of them were in the waiting area.. check out time is also early so need to bear that in mind. Room card kept not working so daily had to go downstairs to make it work again. Terrible experience not sure how this is a 4* hotel.
Stayed 4 nights in Dec 2023

2/10 Terrible

khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

6/10 Okay

Adlan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel.. I expected better
Stayed 2 nights in Oct 2023

10/10 Excellent

Abdinur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back from COVID long closure they are doing well.
Stayed 3 nights in May 2023

8/10 Good

San Sang

Liked: Staff & service
Stayed 8 nights in Feb 2023

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, amenities
Location and staff
Stayed 10 nights in Feb 2023

2/10 Terrible

Jumoke Gbemisola Mary

Disliked: Cleanliness, amenities, property conditions & facilities
What you see on Expedia's website is not it! It's a low budget hotel with very dirty room's and bathrooms. You would have call multiple times for the cleaning and for clean cups! No it's nothing to write about and they do not use Expedia! Expedia is a thief!!
Stayed 7 nights in Aug 2022

2/10 Terrible

Marlene

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was shabby and unclean. I didcovered a cockroach in my bedroom and developed a rash on my leg where I was bitten by something.
Stayed 8 nights in Aug 2022

2/10 Terrible

Rubin Andrews

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall cleaniness and the attitude of the staff.
Stayed 2 nights in Jul 2022

8/10 Good

Amandeep

Disliked: Staff & service, amenities, property conditions & facilities
Staff were totally unprofessional we called for towels 10 times no one was response back to us.
Stayed 1 night in Jul 2022