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27 Feb 2024 by Analin
Dear yacine,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be good value for money. However, we apologize for the noise disturbance and the disappointing experience at the poolside restaurant. Your comments regarding the food and the attentiveness of the lifeguard will be addressed with our management team to ensure improvements are made.We're sorry to hear about the issue with the broken glass in your room, and we're glad that the receptionist who spoke French, Mr. Mondher was able to assist you in resolving the matter. Please rest assured that your feedback will be used to improve our services and facilities for future guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.Best regards,Analin, Cluster Guest Experience Manager
Mercure Dubai Deira offers its guests an outdoor pool and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Mercure Dubai Deira. Free self parking is available. This 3-star Dubai hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free self parking
Mercure Dubai Deira offers 152 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets. 55-inch LED televisions come with cable channels. Bathrooms include dressing gowns, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception daily.
Mercure Dubai Deira has 4 restaurants on site.
An outdoor pool and a children's pool are on site.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
