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"The swimming pool was going through maintenance work. So we could not use it the first day. Otherwise the facilities lived up to our expectations. " More
24 Sep 2019 by Mercure
Dear Valued Guest, Thank you for sharing your feedback and we are thrilled to know that you had a pleasant stay with us. We look forward to serving you again in the near future. Sincerely, Chris Fourment General Manager
29 Jun 2019 by Mercure
Dear VAlued Guest, Thank you for sharing your experience with us thru the perfect score ratings and look forward to serving you again soon. Sincerely, Chris Fourment General Manager
14 Apr 2019 by Mercure
Dear Guest, Thank you for taking the time to share your experience that will surely help other travelers. We are glad that our facilities and services met your expectations. At the same time, we would also like to apologize for the inconvenience caused you while our pool is under refurbishment. We always aim to meet our guest satisfaction and the ongoing pool maintenance is to enhance guest experience. We hope to see you back again in the near future with our enhanced rooftop pool. Sincerely, Mercure Gold Hotel Team
28 Oct 2018 by Manuel Garcia
Dear Guest, Thank you for staying with us and for sharing your feedback. We hope to see you back soon. Sincerely, Manuel Garcia General Manager
19 Dec 2017 by Sven Drewitz
Dear Valued Guest, Thank you for selecting our hotel and the review of your stay. We like to apologize that our service failed to meet your expectation. It is our aim to provide superior service to all our guests and we believe in constant improvement. Please rest assured that your concerns have been shared with the team for necessary action. We do hope that your experience will not deter you from using our facilities and we look forward to welcoming you back in the near future. Sincerely, Sven Drewitz General Manager
5 Jan 2020 by Mercure Gold Hotel Team
Dear Guest, Thank you for staying with us and for sharing your feedback. We regret that we could not fully meet your expectation. It is our aim to provide a superior experience to all our guests and we do take constructive comments serious in order to improve our services and communication provided. Please rest assured that your concerns have been shared with the team. We hope that you will give us another chance to be in your service again in the future. Sincerely,
10 Nov 2019 by Mercure
Dear Valued Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are sincerely sorry to read your dissatisfaction with your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with smoking and non smoking, for a future occasion we strongly recommend you to visit our website or contact our reservations team for all the relevant information on the room of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Sincerely, Chris Fourment General Manager
2 Nov 2019 by Mercure
Dear Valued Guest, Thank you for staying with us and we appreciate your feedback. We look forward to welcoming you back again in the near future. Sincerely, Chris Fourment General Manager
12 Sep 2019 by Mercure
Dear Valued Guest, Thank you for choosing us and for sharing your feedback. We appreciate your time and effort. We look forward to welcoming you back again in the near future. Sincerely, Chris Fourment General Manager
25 Aug 2019 by Mercure
Dear Valued Guest, We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, Chris Fourment General Manager
Mercure Gold Hotel Jumeirah Dubai by Accor offers its guests a full-service spa, an outdoor pool, and a steam room. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces. Business amenities include a business centre, a meeting room, and limo/town car service. Event space at this hotel measures 732 square feet (68 square metres) and includes conference space. A fitness centre, a rooftop terrace, and spa services are also featured at the business-friendly Mercure Gold Hotel Jumeirah Dubai by Accor. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This Mediterranean Dubai hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Mercure Gold Hotel Jumeirah Dubai by Accor offers 184 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception on selected days.
Senses – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Please be advised that all guests, including children, staying at Mercure Gold Hotel Al Mina Road Dubai are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. UAE driver's licenses are acceptable for UAE Nationals only. UAE Nationals may check in with either a passport, National ID, or a valid UAE driver's license.
The name on the credit card used at check-in must be the primary name on the guestroom reservation. If the card is unavailable, guests are required to contact the property in advance to request a third party credit card authorization form.
Mercure Gold Hotel Jumeirah Dubai by Accor offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
