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Sofitel Dubai The Palm Resort & Spa

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sofitel Dubai The Palm Resort & Spa

5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
Exterior
Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access) | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Club Suite, 1 King Bed with Sofa bed, Club lounge access, Sea View (Prestige) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

Explore the area

Map
East Crescent Road, Dubai, 55558
  • Aquaventure
    4 min drive
  • Hong Loong
    4 min walk
  • Atlantis Aquaventure Waterpark Station
    4 min drive
  • Dubai (DXB-Dubai Intl.)
    41 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed, Sea View (1 bedroom - Palm), Adults Only

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Suite, 1 King Bed with Sofa bed, Sea View (1 bedroom - Palm), Adults Only

  • 85 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, View

Classic Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room, View

  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Apartment, 2 Bedrooms, Kitchen, Sea View

Family Apartment, 2 Bedrooms, Kitchen, Sea View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Apartment, 2 Bedrooms, Kitchen, Sea View

  • 135 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Room, 1 King Bed, Balcony, View (Palm View)

Luxury Room, 1 King Bed, Balcony (Palm View) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Room, 1 King Bed, Balcony, View (Palm View)

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)

Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Apartment, 1 King Bed with Sofa bed, Kitchen, Resort View (2 Bedrooms)

Family Apartment, 1 King Bed with Sofa bed, Kitchen, Resort View (2 Bedrooms) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Apartment, 1 King Bed with Sofa bed, Kitchen, Resort View (2 Bedrooms)

  • 135 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only

Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only

  • 85 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Twin Room, 2 Single Beds, Balcony, View (Palm View)

Luxury Twin Room, 2 Single Beds, Balcony (Palm View) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Twin Room, 2 Single Beds, Balcony, View (Palm View)

  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Luxury Room, 1 King Bed, Balcony, Sea View

Luxury Room, 1 King Bed, Balcony, Sea View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Room, 1 King Bed, Balcony, Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Business Lounge Access, Sea View (Prestige)

Club Suite, 1 King Bed with Sofa bed, Club lounge access, Sea View (Prestige) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club Suite, 1 King Bed with Sofa bed, Business Lounge Access, Sea View (Prestige)

  • 85 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Apartment, 1 Bedroom, Kitchen, Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Apartment, 1 Bedroom, Kitchen, Sea View

  • 75 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Club Suite, 2 Bedrooms, Business Lounge Access, Sea View (Opera)

Club Suite, 2 Bedrooms, Club lounge access, Sea View (Opera) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club Suite, 2 Bedrooms, Business Lounge Access, Sea View (Opera)

  • 125 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds

View all photos for Family Apartment, 1 Bedroom, Kitchen, Resort View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Apartment, 1 Bedroom, Kitchen, Resort View

  • 76 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Front of property

Jumeirah Zabeel Saray Dubai

On private beach
Pool
Spa
Kids pool
4.7 out of 5, Exceptional, (1006)
The price is €677
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Jumeirah Zabeel Saray Dubai

About this property

Sofitel Dubai The Palm Resort & Spa

Luxury resort on the beach, with 5 outdoor pools
Catch some rays on Sofitel Dubai The Palm Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. Housekeeping is available on request.
Sofitel Dubai The Palm Resort & Spa offers 546 accommodations with iPod docking stations and minibars. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and bidets.

This Dubai resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach, an outdoor tennis court and a marina are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 28 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Sofitel Dubai The Palm Resort & Spa. During your stay, you're just a quick walk from Palm Islands. Enjoy features like free WiFi in public areas, free valet parking and a free shopping centre shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Manava, one of the property's 7 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Indulge with deep-tissue massages, body scrubs or aromatherapy at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Palm Islands and a 4-minute drive from Aquaventure
  • Free shopping centre shuttle service
Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sofitel Dubai The Palm Resort & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Manava – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Laguna Lounge – On-site theme restaurant. Open daily.
Porterhouse Grill – This steakhouse specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Moana – Overlooking the pool, this fine-dining restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Filipino, French, German, Hindi, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 155 for adults and AED 77.50 for children
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Laguna Lounge
  • Manava
  • Moana
  • Porterhouse Grill

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (13,153 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 28 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Dubai The Palm Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for AED 100.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2200
  • New Year's Eve (31 December) Gala Dinner per child: AED 1500 (from 6 to 18 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 155 for adults and from AED 77.50 for children
  • Airport shuttle fee: AED 350 per vehicle (return)
  • Rollaway bed fee: AED 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Palm Resort
Dubai Palm Sofitel
Sofitel Dubai Palm
Sofitel Dubai Palm Resort
Sofitel Resort
Sofitel Palm Resort
Sofitel Palm
Sofitel Dubai The Palm Resort Spa
Sofitel Dubai The Palm & Dubai
Sofitel Dubai The Palm Resort & Spa Dubai
Sofitel Dubai The Palm Resort & Spa Resort
Sofitel Dubai The Palm Resort & Spa Resort Dubai

Sofitel Dubai The Palm Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 693 out of 1010 reviews" "
Rating 8 - Good. 190 out of 1010 reviews" "
Rating 6 - Okay. 68 out of 1010 reviews" "
Rating 4 - Poor. 30 out of 1010 reviews" "
Rating 2 - Terrible. 29 out of 1010 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebekah Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time back to the Sofitel on the Palm and just brilliant! It really embedded everything we initially felt about our previous stay. We had the the one bedroom apartment, which was huge and elegant with a massive bed and the biggest bath tub I have ever seen. Very peaceful resort, which was a nice contrast to the hub bub of the rest of Dubai, which was very easily and cheaply accessible by the government taxis. A very short distance to Aquaventure, which we love. Would highly recommend this hotel.
Stayed 7 nights in Sep 2024

10/10 Excellent

ABUL KHOYER MOHAMMED SARWAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Resort on the Palm. Plenty of Restaurants to dine in with numerous swimming pools. Staff are very friendly and welcome. I can’t flaw them in any way.
Stayed 6 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great pool and lovely beach. We stayed in a 1 bedroom apartment which was lovely and spacious. Some ware to the room, things like the sofa and bathroom looked well used now the hotels been there for sometime. All staff were very lovely. Check in took a little while as they only have two people on the desk and the spa/salon people are quite persistant asking if youd like any services which i dont think is needed. Still, the location and hotel are beautiful and the staff very helpful.
Stayed 13 nights in Sep 2024

10/10 Excellent

Stephen David Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel well looked after great range of restaurants for dinner and loads of space at pools during day
Stayed 9 nights in Aug 2024

10/10 Excellent

nasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Tayab

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really expensive ice cream. Ridiculously expensive
Stayed 7 nights in Sep 2024

10/10 Excellent

Ian, Ashford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very courteous and helpful. Room was great size and restaurant options excellent. Club lounge access was well worth the extra cost.
Stayed 9 nights in Sep 2024

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Saiyka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No vip access at all property doesn't recognise this
Stayed 1 night in Sep 2024

10/10 Excellent

Zayd

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were all amazing!
Stayed 8 nights in Sep 2024

6/10 Okay

Erica

Business traveller
Stay was average all around
Stayed 4 nights in Sep 2024

10/10 Excellent

brian, Barcelona

Stayed 5 nights in Aug 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just incredible amazing stay, so brilliant for families
Stayed 6 nights in Sep 2024

10/10 Excellent

Alexi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most wonderful experience a 10/10 destination specially caters to families
Stayed 13 nights in Aug 2024

10/10 Excellent

JEAN, Chaville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its decoration, The choice of restaurants, The personal and its kindness,the services and the good atmosphere
Stayed 5 nights in Aug 2024

10/10 Excellent

Imran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of five recently enjoyed a delightful stay at Sofitel Dubai The Palm, and it was an experience to remember! From the moment we arrived, the hospitality was exceptional. Special thanks to Rizwan, who was awesome throughout our stay, and Imtiyaz at check-in. We stayed in room 9602, which was perfect with its stunning views of the Palm and the sea from the balcony. The room was spacious and well-appointed, making our stay very comfortable. The pools were brilliant, and our kids absolutely loved them. The Gelati ice cream staff near Koru were amazing. Breakfast at Manava was a highlight each morning, offering a wide variety of delicious options. The kids club was a godsend! Our 6-year-old was initially reluctant, but after his first visit, he loved it and made lots of friends. You can leave the kids there for up to 3 hours under staff supervision. While we were disappointed that the Porterhouse restaurant and Laguna were closed, we thoroughly enjoyed dining at Hong Loong, Moana, and Zoya. However, paying £10 for a 750ml bottle of water was a bit steep. It would be great if water was included in the half-board package, though we understand paying for other drinks. The spa was fantastic. It was a perfect place to relax and unwind. The cleaning staff were super nice and ensured our room was spotless. Our stay at Sofitel Dubai The Palm was amazing. The lovely hotel, friendly staff, and excellent amenities made it a memorable vacation. We would definitely come back again.
Stayed 11 nights in Aug 2024

10/10 Excellent

Shoaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

2/10 Terrible

Farhan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I has constant construction noise in and around the hotel. I’ve come to a 5 star hotel to relax with my family and we couldn’t even rest. The management team changed my room but the noise still persisted and then further to this disruption there was ‘maintenance’ work ongoing at the lifts causing further inconvenience. The worst part of it, the breakfast was horrible. Sausages uncooked. Even staff mentioning the breakfast is old and not freshly made. They reuse what they can. Disgusting. The only positive was the valet parking staff, they were incredibly friendly and helpful. This hotel is not 5 star whatsoever.
Stayed 6 nights in Sep 2024

10/10 Excellent

Richard Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 6 nights in Sep 2024

8/10 Good

Carol Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely family holiday and staff were very child friendly and made our stay welcoming. Food choices on half board at the pool were limited though reflected in the price we paid. Breakfast and lunch were the meals we had and always good quality. Pools and staff all were brilliant Location is a bit out of the way on the Palm, we knew this ahead of travel and knew we would need a taxi to get anywhere. Concierge services were good and got taxies and buggies when needed. Overall a great holiday.
Stayed 7 nights in Aug 2024

10/10 Excellent

Zainab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Richard Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2024

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Pools were amazing, 6 to choose from. Always got a lounger. Lots of shade which is good in 45degrees. Food was fantastic and lots to choose from. The kids loved kids' club. Can't wait to return.
Stayed 10 nights in Aug 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024