4/10 Poor
Brian
24 Aug 2024
Disliked: Staff & service, amenities
The hotel shuttle pickup point is difficult to locate and not sign posted from terminal 2. In fact you need to ignore the ‘hotel shuttle buses’ sign as this seems to be the pickup for all hotels except radisson and Maldron.
Once I found the pick up spot I waited a half hour for the bus all the while trying to contact reception, the phone just rang and rang or was giving engaged tone. When someone finally answered and I asked about the whereabouts of the bus they actually said “oh he’s on his break right now”. Bear in mind it’s pouring rain and I’m waiting a half hour at this stage. Annoyed at the seeming indifference I firmly told the receptionist to send the driver immediately. He showed up a short time later. Such poor service not only to deliberately delay guests but then to offer such a poor excuse!
At the hotel, things didn’t get much better. From my room I tried repeatedly to contact reception to have some toothpaste sent to my room. Approx 15 attempts and almost an hour later I finally got through to a rather gruff employee who told me he’d send it up. Overall the hotel is poorly operated and under staffed, stay here only if you an absolutely must and have no other option.
Brian
Stayed 1 night in Aug 2024