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4.6 out of 5

"Amazing location and property. I was upgraded to a junior suite, which was a real treat. Staff were very helpful. " More

By a verified traveller on Mon 12 Sep 2022

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Sea View Room with Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Panoramic Double or Twin Room, Balcony, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, Balcony, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Double or Twin room, Sea view

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Hotel Royal Neptun's great location. During your stay, you're just a quick walk from Poluotok Lapad. Enjoy features like free breakfast and free WiFi in public areas, plus 3 outdoor pools.

  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • For dining with a beachfront location, stop by Mediterraneo, one of the property's 3 restaurants and 2 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with massages, manicures and pedicures or body treatments at Ariston Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the location
  • 6 minutes by car from Dubrovnik Ferry Port and 7 minutes from Pile Gate
  • Airport and ferry terminal shuttle service available for a fee

Hotel Royal Neptun ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Royal Neptun

Everyone (8) Couples (4) Family (2)
5 out of 5
Amazing location and property. I was upgraded to a junior suite, which was a real treat. Staff were very helpful.

Posted by on 12 Sep 2022

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5 out of 5
Views & Peaceful Location. Rooms were always Clean

Posted by on 14 Oct 2019

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Comment from Hotel Management

14 Nov 2019 by Zoe Reservations Team

Dear Guest, Thank you for your kind words about our Neptun Hotel.

5 out of 5

Posted by on 11 Jul 2019

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5 out of 5

Posted by on 16 May 2019

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5 out of 5

Nice hotel, right by the sea

Nice hotel, right by the sea. Able to watch the sunset every night. Good breakfast. Clean and only 15mins by car to old town

Posted by , from uk on 9 Oct 2017

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5 out of 5

Beautiful hotel and excellent staff

Hotel Neptun is located 10-15 minutes away from the old town. Its is a perfect place for relaxation and comfort. We stayed for 3 nights and loved the whole experience. The rooms are clran, spacious and we had an upgrade to a sea view. Just magical. I would recommend this hotel to everyone and will also return for another visit. Well done and thank you hotel Neptun.

Posted by , from england on 1 Oct 2017

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5 out of 5

Great views, fantastic facilities (gym / spa, bars / restaurants) & friendly staff

Great hotel at the end of Lapad peninsula with views out to sea of the Elaphati Islands (i.e. Kolocep). We spent a lot of time travelling into the Old Town which is about 15mins by taxi, but the hotel arranged these for us and it wasn't too expensive. We found the hotel a bit pricey compared to what we'd normally go for, but we found it was the best value in this area. Facilities like gym & spa (spent a fair bit of time in the pools & sauna) were great, as was the buffet breakfast each morning and the one time we ate in one of the bars (Bar On the Rocks?). Wifi connection was great and staff were very helpful & friendly. The room had a fuseboard that made a buzzing sound at night, but with the air-con you could barely hear it and otherwise the room was very comfortable. Would stay here again.

Posted by on 30 Jun 2015

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4 out of 5
Overall good, gym could use upgrade.

Posted by , from Helsinki on 21 Oct 2023

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5 out of 5

Posted by on 10 Aug 2023

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5 out of 5
Hotelli oli viihtyisä ja siisti. Hyvä ilmastointi. Tilava huone hienolla näköalalla. Hotelli alue on iso ja tästä johtuen hieman sokkeloinen. Kokemuksena kuitenkin 5/5

Posted by on 14 Jul 2023

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Property Features

Hotel Royal Neptun offers its guests a full-service spa, 3 outdoor swimming pools, an indoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. A business centre, meeting rooms, and limo/town car service are available. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the business-friendly Hotel Royal Neptun. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Dubrovnik hotel is smoke free.

  • 91 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle and ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Royal Neptun offers 91 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with satellite channels. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers. This Dubrovnik hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Toothbrush and toothpaste

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Mediterraneo – This beachfront buffet restaurant serves breakfast, lunch and dinner.

Zoe – This beachfront restaurant serves brunch, lunch and dinner. Open daily.

La Castile – Overlooking the ocean, this fine-dining restaurant serves breakfast, lunch and dinner. Open daily.

On the Rocks – This cocktail bar is located by the pool. Open daily.

Room service (during limited hours) is available.

A hosted evening meal is available for a surcharge daily.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a fitness centre and a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Mountain biking nearby
  • Windsurfing nearby
  • Rafting nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Ariston Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Royal Neptun offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's swimming pools are subject to closure periodically due to weather conditions.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Car required
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Croatian Tourism Association (HUT - Croatia)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Recommendations for hotels and renters (Croatia)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 1.85 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 2.65 per person, per night for adults; EUR 1.33 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 55 per vehicle (one-way, maximum occupancy 2)
  • Covered self-parking fee: EUR 10 per day (in/out privileges)
  • Hosted evening meal: EUR 37

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Neptun Dubrovnik
  • Hotel Neptun Dubrovnik
  • Neptun Hotel
  • Hotel Neptun
  • Hotel Royal Neptun Hotel
  • Hotel Royal Neptun Dubrovnik
  • Hotel Royal Neptun Hotel Dubrovnik

You should know

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.