6/10 Okay
Samandar R.
17 Jan 2025
Disliked: Cleanliness
Adventures, good and bad!
I have to say that my wife and I had fairly high expectations of this location based on the Vrbo website description of the place, pictures and so forth. Certainly, the location and views did not disappoint, and I would give it four to five stars. However, I cannot give this place an overall rating of more than three stars mainly due to the fact that upon arrival we did not find the apartment meeting our cleanliness expectations. It looked like the dishwasher was not working properly and/or the cleaning crew did not properly use it as the dishes had clear signs of not been washed properly (grease on it). Also, overall, we found the place with more dust/dirt. In comparison to our previous stay in another establishment (Club Wyndham Pagosa), this place had a very basic set of kitchen appliances with some lids missing and so forth. We also find it odd that, even though the location occupancy is listed as four (4) there were only three chairs available for our family of four to sit and eat together at the table, so we had to improvise on this regard.To the credit of the property manager, he was very responsive to try to remedy the issue of cleanliness by coming in person to check out the dishwasher and ask his crew to do additional cleaning of the place. He gave us one night’s credit for the issues we had faced.Based on my conversation with the property manager and his positive attitude I am confident these issues will be addressed so future reviews will become above average.
Samandar R.
Stayed 4 nights in Dec 2024