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First Group The Palace All-Suite

4.0 star property

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Photo gallery for First Group The Palace All-Suite

Apartment, 1 Bedroom, Sea View | View from room
View from property
Terrace/patio
Private beach nearby, beach towels, fishing
Beach/ocean view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Hot tub
  • Bar
  • Spa
  • Pool
  • 24/7 front desk

Explore the area

Map
211 Marine Parade, Durban, KwaZulu-Natal, 4001
  • Golden Mile
    ‪3 min walk‬
  • Durban Funworld
    ‪3 min walk‬
  • Durban International Convention Centre
    ‪13 min walk‬
  • Durban North (VIR-Virginia)
    ‪8 min drive‬

Room options

View all photos for Penthouse, 3 Bedrooms, Balcony, Sea View

Penthouse, 3 Bedrooms, Balcony, Sea View | View from room

Penthouse, 3 Bedrooms, Balcony, Sea View

  • 85 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Double Room, 1 Double Bed, Sea View

In-room safe, desk, iron/ironing board, bed sheets

Double Room, 1 Double Bed, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View | In-room safe, desk, iron/ironing board, bed sheets

Apartment, 2 Bedrooms, Sea View

  • 72 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Sea View

Apartment, 1 Bedroom, Sea View | In-room safe, desk, iron/ironing board, bed sheets

Apartment, 1 Bedroom, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Hilton Durban

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (606)
The price is €60
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hilton Durban

About this property

First Group The Palace All-Suite

Private beach and outdoor pool, near uShaka Marine World
Spend the day relaxing on First Group The Palace All-Suite's private sand beach or pampering yourself at the hotel's full-service spa.
First Group The Palace All-Suite offers 76 air-conditioned accommodations with DVD players and a safe. Rooms open to balconies. Satellite televisions are provided.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

La Vita Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at First Group The Palace All-Suite, you're just a quick walk from Golden Mile. You'll find features such as a full-service spa, an outdoor pool and a restaurant.
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, body wraps or facials at La Vita Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room, a sauna and complimentary bicycles
  • Just a 3-minute drive from uShaka Marine World and a few minutes from Durban Beach
  • Airport, casino and local-area shuttle service available for a fee
Unwind on the private sandy beach, located just 100 metres away. Pamper yourself with a treatment at the full-service spa and enjoy amenities at First Group The Palace All-Suite such as an outdoor pool and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. This Art Deco hotel also offers a hot tub, a steam room and a rooftop terrace. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Durban hotel.

First Group The Palace All-Suite has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Parking and transport

  • Free offsite parking within 4,023 metres
  • Return airport shuttle (surcharge) from 6 AM to 6 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (ZAR 55 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,163 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 350 per vehicle (return)
  • Self-parking fee: ZAR 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
First Group The Palace All-Suite offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban

First Group The Palace All-Suite Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 115 reviews
Rating 8 - Good. 42 out of 115 reviews
Rating 6 - Okay. 12 out of 115 reviews
Rating 4 - Poor. 8 out of 115 reviews
Rating 2 - Terrible. 5 out of 115 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Naazia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nosipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Jun 2024

10/10 Excellent

livewired public

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
View from the Penthouse
Stayed 3 nights in May 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Stayed 2 nights in Apr 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place by the beach.
The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Stayed 1 night in Jan 2024

2/10 Terrible

Patrick

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location by the golden mile beach
good location just by the beach and room has great view of beach to watch sunrise
Stayed 2 nights in Jun 2023

10/10 Excellent

Thapelo

Stayed 2 nights in Jun 2023

10/10 Excellent

Derek

Stayed 1 night in Mar 2023

10/10 Excellent

Khanyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Errol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Stayed 14 nights in Jan 2023

10/10 Excellent

KERRI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kubashnie

Stayed 1 night in May 2022

10/10 Excellent

Theo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and my apartment was very clean. The staff is very professional
Stayed 1 night in Feb 2022

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Stayed 5 nights in Jan 2022

8/10 Good

Alpheus

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Great place with great views
The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Stayed 3 nights in Jan 2022

2/10 Terrible

Marina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Not worth the price
Hygiene standards were pathetic. The rooms had a damp smell.
Stayed 1 night in Jan 2022

6/10 Okay

Mahomed Yusuf Hassim

Stayed 1 night in Sep 2021

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not too thrilled
The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy
Stayed 4 nights in Aug 2021

10/10 Excellent

Santhana

Stayed 1 night in Jul 2021

6/10 Okay

AB

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2021