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Hotel Mirage

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February 2025
March 2025

Photo gallery for Hotel Mirage

Desk, laptop workspace, free WiFi
Standard Double Room | Bathroom | Towels, soap, shampoo, toilet paper
Exterior
Exterior
Standard Twin Room | Desk, laptop workspace, free WiFi

Reviews

6.6 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

Map
Krefelder Str. 1, Neuss, NRW, 41460
  • Jever Fun Skihalle
    ‪8 min drive‬
  • Seestern
    ‪9 min drive‬
  • Medienhafen
    ‪11 min drive‬
  • Neuss (ZOQ)
    ‪10 min walk‬

Room options

View all photos for Standard Single Room

Desk, laptop workspace, free WiFi

Standard Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Single Room

Desk, laptop workspace, free WiFi

Comfort Single Room

  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Twin Room

Desk, laptop workspace, free WiFi

Standard Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Desk, laptop workspace, free WiFi

Family Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Studio

Desk, laptop workspace, free WiFi

Studio

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Desk, laptop workspace, free WiFi

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Desk, laptop workspace, free WiFi

Comfort Twin Room

  • Sleeps 2
  • 1 Single Bed and 1 Large Single Bed

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includes taxes & fees
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About this property

Hotel Mirage

Hotel connected to a shopping centre in Neuss
Along with express check-out, this hotel has free Wi-Fi in public areas and a banquet hall.
Hotel Mirage offers 75 accommodations. This accommodation offers separate sitting areas and includes desks. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on a daily basis.
With your stay at Hotel Mirage, you're connected to a shopping centre and just a quick walk from Port of Neuss. Features include free WiFi in public areas.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Amenities include a lift
  • Within a 15-minute walk of Port of Neuss and St. Quirinus Neuss
As a guest of Hotel Mirage, you'll find express check-out and a lift. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Neuss hotel.

Languages

Arabic, English, French, German, Russian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Designer stores
  • Shopping centre

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (115 centimetre high)

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Desk
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 9:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
This property doesn't offer after-hours check-in
You will be asked to provide the property with a copy of your passport after booking
Guests arriving outside of regular check-in hours can use the phone for check-in assistance.

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 2:00 PM - 9:00 PM.
This property doesn't offer after-hours check-in. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Mirage Hotel
Hotel Mirage Neuss
Scope Hotel Mirage
Hotel Mirage Hotel Neuss

Hotel Mirage Reviews

Reviews

6.6
Rating 10 - Excellent. 3 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 3 out of 14 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Wonjin

Stayed 1 night in Nov 2024

8/10 Good

Kaan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im großen ganzen ein gutes Hotel, gute Lage, nettes Personal, gutes Preis-Leistung Verhältnis.
Stayed 1 night in Jan 2025

2/10 Terrible

Soraya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to express my extreme dissatisfaction with my recent stay at [Hotel Mirage]. The experience was far below any acceptable standard, and I feel compelled to highlight the numerous issues I encountered: 1. Dirty Room: The room was in an unacceptable condition upon arrival, with visible dirt and an overall lack of cleanliness. 2. Dirty Towels and Bathroom: The towels provided were stained and unhygienic, and the bathroom was extremely dirty, which made it impossible to use comfortably. 3. Rude Staff Behavior: The staff exhibited unprofessional and rude behavior, which added to the negative experience. 4. Terrible Management: The overall management of the hotel was chaotic and inefficient, leaving guests to deal with unresolved problems. Such a level of service and cleanliness is unacceptable and does not align with the expectations I had when booking with your establishment. I request immediate action regarding this matter, including an apology and appropriate compensation for the inconvenience caused. I hope you take this complaint seriously to prevent other guests from facing similar issues. I look forward to your prompt response.
Stayed 1 night in Jan 2025

6/10 Okay

Torsten

Liked: Amenities
Da es keine Parkmöglichkeiten direkt am Hotel gibt, ist die Bewertung auf mittelmässig gesetzt worden.
Stayed 2 nights in Jan 2025

6/10 Okay

Bo

Stayed 1 night in Dec 2024

8/10 Good

Nataliia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut
Stayed 2 nights in Dec 2024

2/10 Terrible

Mohammad

Stayed 1 night in Dec 2024

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gut
Stayed 1 night in Dec 2024

10/10 Excellent

eva

Liked: Cleanliness, staff & service
Check in problemlos und einfach. Mitarbeiterin sehr freundlich. Zentral in der Stadt gegenüber vom Hauptbahnhof.
Stayed 1 night in Dec 2024

2/10 Terrible

Amdiya

Disliked: Cleanliness, staff & service
Mir wurde ein früher check in versprochen bzw. Wurde über Email vereinbart letztendlich durfte ich erst ca. 1 Std nach der normalen Check in Zeit einchecken.. dann hat noch ein Mitarbeiter( er hatte Handwerksklammotten an) neben meiner Tür In Gang geschlafen und noch sehr laut geschnarcht. Das ging gar nicht !!! Habe mich auch recht unsicher dadurch gefühlt
Stayed 1 night in Nov 2024

6/10 Okay

Rüdiger

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Im Zimmer gab es kein Stuhl um die Bekleidung irgendwo hinzulegen. Im Zimmer gab es keinen Fernseher. Probleme beim einchecken. Ich hatte ein Doppelzimmer gebucht. Bekommen habe ich 2 Einzelzimmer. Das war zwar nicht schlimm, aber ein Einzelzimmer war noch nicht bezugsfertig.
Stayed 1 night in Dec 2024

8/10 Good

Diego

Disliked: Staff & service, property conditions & facilities
Hotel in ristrutturazione ma con costi contenuti
Albergo in ristrutturazione e camere dallo stile un pó "superato". Tuttavia sono spaziose e comode. Pecche: reception non sempre disponibile, no tv in camera, soltanto una presa per la corrente nella stanza.
Stayed 2 nights in Nov 2024

4/10 Poor

ENVER

Business traveller
Disliked: Cleanliness, staff & service
HAYAL KIRIKLIĞI
Otel' de giriş yaptığım zaman halen devam eden bir restorasyon çalışması vardı. Sürekli birşeyleri tamir eden elemanlar ortalıkta ve hatta asansörü içinde vardı. İnşaattan dolayı ortam oldukça tozlu idi. Odada TV ve buzdolabı yok. Otelin tren istasyonuna çok yakın olması ulaşım açısından bir avantaj olabilir. Otele 14.00 ' den sonra gitmiş olmama rağmen oda henüz temizlenmemiş idi. Personelin iyi niyetinden kuşkum yok. Ancak bence otel bu durumda iken ve böyle yüksek oda ücreti ile satılmamalıydı.
Stayed 2 nights in Nov 2024

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war sauber und komfortabel. Die Lage des Hotels ist ideal Gerne wieder
Stayed 1 night in Oct 2024