Negatives: Our room was extremely small, much more than I thought possible. I knew we weren’t going to get space for the price, but it was smaller than a cruise’s room. We could only open one suitcase at the time. Positives: The room was clean, and the bed was comfortable. The shower had a nice pressure, which we found comforting after walking all day. The location is superb. You have a view of the back of Edinburgh Castle when you walk out. The receptionist, Kate was extremely pleasant, polite and professional. This was also highly appreciated. She was kind to us when we checked out a bit late (we thought check out was at 11 instead of 10) and helped us with a broken suitcase. She wouldn’t accept a tip. Instead she insisted we buy something nice for ourselves instead or give it to charity.