6/10 Okay
Carrie-Ann, Sundre
Travelled with partner
25 Aug 2024
Liked: Cleanliness
Upon arrival a front door staff redirected us to a parking lot - he did not say anything to us about paying for parking - at check in you get a discount for parking if your staying there as we payed at the meter we did not get a discount.
Left elevator was not recognizing our floor (21) and got stuck twice during our visit - unable to get to our floor. Another guest adviced us this was an issue a couple days ago - staff did not give us a heads up and did not seem to care when advised of our inconvenience and annoyance.
There’s about a 2-3 inch gap from the floor to the door - you hear absolutely everything from the hallway.
Room was clean and updated
Ac did not work but a fan was in the room going
Also would have been nice for check in person to advise of.
$412 for a single bed seems steep for the maintenance this facility requires.
Carrie-Ann
Stayed 1 night in Aug 2024