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DoubleTree by Hilton Hotel West Edmonton

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel West Edmonton

Reception
Dinner served
Exterior
Indoor pool
Room, 1 King Bed, Non Smoking (Bi-Level) | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Pool
  • Gym

Explore the area

Map
16615 109th Ave, Edmonton, AB, T5P 4K8
  • TELUS World of Science-Edmonton
    ‪4 min drive‬
  • West Edmonton Mall
    ‪5 min drive‬
  • Galaxyland
    ‪5 min drive‬
  • Edmonton, AB (YXD-Edmonton City Centre)
    ‪14 min drive‬

Room options

View all photos for 1 King Hospitality Suite

1 King Hospitality Suite | Living area | Flat-screen TV

1 King Hospitality Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | Flat-screen TV

Presidential Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | Flat-screen TV

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

Flat-screen TV

Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | View from room

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Living area | Flat-screen TV

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Bedrooms

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 King Bed, Non Smoking (Bi-Level)

Room, 1 King Bed, Non Smoking (Bi-Level) | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking (Bi-Level)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show)

Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show) | Living area | Flat-screen TV

Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Hyatt Place Edmonton-West

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, (2305)
The price is €122
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Hyatt Place Edmonton-West

About this property

DoubleTree by Hilton Hotel West Edmonton

Eco-certified hotel with fitness centre and 24-hour front desk
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and a business centre.
DoubleTree by Hilton Hotel West Edmonton offers 238 accommodations with laptop-compatible safes and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel West Edmonton. During your stay, you'll be within walking distance of Oasis Centre. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 5-minute drive from West Edmonton Mall and 10 minutes from Rogers Place
  • Cats and dogs welcome for a fee (restrictions apply)
DoubleTree by Hilton Hotel West Edmonton offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and 15 meeting rooms are available. Event space at this hotel measures 35000 square feet (3252 square metres) and includes a conference centre. The eco-certified DoubleTree by Hilton Hotel West Edmonton also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 4-star Edmonton hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
DoubleTree by Hilton Hotel West Edmonton has a restaurant serving dinner only.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: CAD 21 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 15 meeting rooms
  • Business centre
  • Conference centre (35,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 21 per person
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel West Edmonton
DoubleTree Hilton West Edmonton
DoubleTree By Hilton Hotel West Edmonton Alberta
DoubleTree by Hilton Hotel West Edmonton Hotel
DoubleTree by Hilton Hotel West Edmonton Edmonton
DoubleTree by Hilton Hotel West Edmonton Hotel Edmonton

DoubleTree by Hilton Hotel West Edmonton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1008 reviews
Rating 8 - Good. 236 out of 1008 reviews
Rating 6 - Okay. 90 out of 1008 reviews
Rating 4 - Poor. 36 out of 1008 reviews
Rating 2 - Terrible. 24 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff 😊
Stayed 1 night in Dec 2024

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff overall experience is awesome
Stayed 2 nights in Dec 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing - the staff were super friendly and the place was kept clean
Stayed 1 night in Nov 2024

4/10 Poor

Jodi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Substandard
I have stayed here twice in 2 weeks - I would have cancelled my second stay but it was paid and non refundable The service in this hotel is basically non existent - staff is robotic- without any focus on a guest experience - it must be a management led culture as I doubt I’d experience it row stays in a row I will NEVER stay here again or recommend this hotel to anyone
Stayed 2 nights in Nov 2024

6/10 Okay

Mehran

Stayed 2 nights in Oct 2024

8/10 Good

Audria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff, clean and comfortable rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

JASON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and rooms are way above average , main entrance was dirty, garbage out front and a sewage smell by the smoking area
Stayed 1 night in Oct 2024

8/10 Good

Trevor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice room
Stayed 2 nights in Nov 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great service! Even brought up a microwave when we wanted to heat up our food.
Stayed 1 night in Nov 2024

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to be close to the city’s attractions. Parking is great. We get the suite for our family of 4 and love the space and sleep options. Room is always very clean and organized. Staff is always friendly. Resteraunt for room service is great.
Stayed 2 nights in Nov 2024

6/10 Okay

Jodi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lacking of Customer Engagement
Room service was horrid - ordered from online - my do not disturb was on the door and instead of a courtesy knock - meal left outside the door - I called to find that out - then only to find zero cutlery accompanied it - then I had to wait for that - by that time the meal in a word … sucked At check out no “how was your stay”? Just do you want a printed copy of my receipt? I said yes only to be taken to another desk rep and asked again if I wanted a printed receipt ?
Stayed 2 nights in Nov 2024

6/10 Okay

J P

Travelled with group
Liked: Cleanliness, room comfort
Meh!
The bar service was terrible. The room had the radiator cover detached. The make up wipe was a BRILLIANT idea. The shower was dreadful.
Stayed 1 night in Nov 2024

10/10 Excellent

albert

Stayed 1 night in Oct 2024

10/10 Excellent

Enrique, beaumont

Stayed 3 nights in Oct 2024

10/10 Excellent

Rod

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and great place to stay
Stayed 1 night in Nov 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Very beautiful place, friendly people. Wouldn’t recommend the room on second floor near the far right end. Very loud outside from exhaust fans or some kind of heating system.
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great staff
Stayed 1 night in Nov 2024

10/10 Excellent

Sheldon, CBS

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Edmond

Stayed 2 nights in Oct 2024

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was absolutely spotless. Amazing stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel, Co GP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024

6/10 Okay

giuseppe

Travelled with family
Disliked: Staff & service
just average to low
just meh, room nothing special , no microwave , had to ask for more toilette paper , all they had when. checking in was a half roll, night table phone wasn't working and check in took forever even being at 9 pm , 6 hours after regular check-in , they tried to change the reservation from two queen beds to one king and a pill out sofa , I rejected and they said we're sold out, it wasn't my problem because my reservation was very specific, so we had to wait to get a crappy room , basic, no amenities , with finally two queen beds.
Stayed 2 nights in Nov 2024