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Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Exterior
In-room safe, desk, blackout curtains, soundproofing
Indoor pool
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk

Explore the area

Map
18520 100 Avenue Northwest, Building 2, Edmonton, AB, T5S 0K6
  • West Edmonton Mall
    ‪3 min drive‬
  • World Waterpark
    ‪4 min drive‬
  • University of Alberta
    ‪13 min drive‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Roll-in Shower (Communications, Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Suite, Multiple Beds, Roll-in Shower (Communications, Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout curtains, soundproofing

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (Walk-In Shower)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower) | In-room safe, desk, blackout curtains, soundproofing

Suite, 1 King Bed (Walk-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Suite, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | In-room safe, desk, blackout curtains, soundproofing

Suite, 1 King Bed, Jetted Tub

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Specialty)

In-room safe, desk, blackout curtains, soundproofing

Room (Specialty)

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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Hyatt Place Edmonton-West

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, (2340)
The price is €162
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Hyatt Place Edmonton-West

About this property

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Eco-certified hotel with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and Access to hot tub. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers 137 air-conditioned accommodations with MP3 docking stations and a safe. A pillow menu is available. Cable televisions are provided. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites West Edmonton - Mall Area by IHG. During your stay, you'll be close to West Edmonton Mall. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from West Edmonton Mall and 7 minutes from TELUS World of Science-Edmonton
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers its guests an indoor pool, Access to hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at the eco-certified Holiday Inn Express & Suites West Edmonton - Mall Area by IHG. Free self parking is available.

This Edmonton hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express West Edmonton Mall Area Hotel
Holiday Inn Express West Edmonton Mall Area
Holiday Inn Exp Stes W At Mall
Holiday Inn Express Suites West Edmonton Mall Area
Holiday Inn Express Suites West Edmonton Mall Area by IHG
Holiday Inn Express Suites West Edmonton Mall Area an IHG Hotel

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 798 out of 1250 reviews
Rating 8 - Good. 317 out of 1250 reviews
Rating 6 - Okay. 69 out of 1250 reviews
Rating 4 - Poor. 26 out of 1250 reviews
Rating 2 - Terrible. 40 out of 1250 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lenora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking.
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at holiday Inn
Stayed 6 nights in Dec 2024

10/10 Excellent

Jaysen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel would recommend
Stayed 4 nights in Dec 2024

10/10 Excellent

SAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out great for our visit to Edmonton. Included breakfasts were good. Staff really helpful. Facility clean. Parade parking included was nice also. Convenient to WEM and Walmart and eating options close and walkable, even in December.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Naina

Stayed 1 night in Dec 2024

6/10 Okay

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Catherine

Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground parking
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas, Ferndale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 3 nights in Dec 2024

8/10 Good

Dalton

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Mark

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I brought my children to Edmonton to visit my brother who is in hospice for cancer. I was horrified when I opened up the hide a bed and found blood stains all over it. I called not once, twice and three times somebody finally brought me something that would be remotely a mattress cover. Their attention was good, but their finish was poor.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Omran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need take care off cleaning little more
Stayed 4 nights in Dec 2024

8/10 Good

Xueni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 1 night in Dec 2024

8/10 Good

Rebecca

Stayed 2 nights in Dec 2024

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent and the stuff was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Kadin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Dmytro

Travelled with family
Liked: Staff & service
There is no water pressure, the room is old. The bed linen and towels smell of chlorine. The mattresses are sagging. There is no kettle in the room. They put other guests with small children on the upper floor and they ran over our heads for an hour and a half. When we checked out, they presented us with a bill for accommodation for 20 dollars more, and I had to prove in the morning that I am not a camel. Our family will never return to this hotel, and I will not recommend it to anyone.
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for parking space.
Stayed 2 nights in Dec 2024