Hotel Riu Guanacaste - All Inclusive

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Guanacaste - All Inclusive

3 outdoor pools, pool umbrellas
Lobby
On the beach, sun-loungers, beach towels, scuba diving
3 outdoor pools, pool umbrellas
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Bar

Explore the area

Map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪2 min walk‬
  • Playa Matapalo
    ‪8 min walk‬
  • Haras del Mar Equestrian Center
    ‪8 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪53 min drive‬

Room options

Double Room, Garden View (E)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (U)

7.0 out of 10
Good
(36 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Superior Double Room, 2 Bedrooms (U)

  • 30 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Deluxe Room (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Double Room, 2 Bedrooms (ROH | U)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite (U)

8.6 out of 10
Excellent
(12 reviews)
  • 66.1 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (ROH | C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (L)

  • 76 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Double Room, Connecting Rooms (C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Sea View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room, Garden View (L)

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms (ROH | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Superior Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

  • 75 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (E)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Double Room (U)

7.6 out of 10
Good
(147 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

7.6 out of 10
Good
(29 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 76 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite (E)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 66 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite, Jetted Tub, Ocean View (C)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room (C)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (ROH | C)

7.8 out of 10
Good
(7 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Pool View (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Double Room (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room, Connecting Rooms (E)

  • Sleeps 8
  • 1 King Bed

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

Quadruple Room

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room -5 Guests-

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Hotel Riu Guanacaste - All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Guanacaste - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Guanacaste - All Inclusive offers 701 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

An indoor tennis court, a health club and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Hotel Riu Guanacaste - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Diamante Eco Adventure Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with ocean views at Liberia, one of the property's 5 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to body scrubs, manicures and pedicures or body wraps at Renova Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes an indoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Diamante Eco Adventure Park and 8 minutes on foot from Playa Matapalo
Hotel Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Guanacaste - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Guanacaste - All Inclusive. Self parking is free.

This 3.5-star Sardinal property is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
Liberia – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Furama – This restaurant specialises in Asian cuisine and only serves dinner.
La Toscana – This restaurant specialises in Italian cuisine and only serves dinner.
Tucan – This restaurant specialises in international cuisine and only serves dinner.
Ocotal Steak House – This poolside restaurant only serves dinner. Reservations are required.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Furama
  • La Toscana
  • Liberia
  • Ocotal Steak House
  • Tucan

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Guanacaste - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 533 out of 1432 reviews" "
Rating 8 - Good. 395 out of 1432 reviews" "
Rating 6 - Okay. 261 out of 1432 reviews" "
Rating 4 - Poor. 110 out of 1432 reviews" "
Rating 2 - Terrible. 133 out of 1432 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hilda

Stayed 7 nights in Sep 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities
Location needs a remodel.
Stayed 4 nights in Oct 2024

4/10 Poor

Tuan

Disliked: Staff & service
Transportation was too expensive
Stayed 4 nights in Oct 2024

8/10 Good

Nicole Horne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are two Riu properties inside of this gate… Guanacaste & Palace, we stayed at guanacaste. At other Riu’s (Cancun, Jamaica etc) you are allowed to go onto the other properties. We walked onto the palace property to have lunch & were told by one of the wait staff to leave and to go back to guanacaste. But at guanacaste several palace guests were on property and were never asked to leave (foam party, bars, restaurants etc) we saw several gold bracelets…. Did not like this about Riu Costa Rica guanacaste & the way they handled the bracelets/ crossing properties was not consistent or fair from guest to guest.
Stayed 4 nights in Oct 2024

6/10 Okay

David Arnell

Travelled with partner
Liked: Staff & service, amenities
The beach was very dirty. We had to go to the desk EVERY day and BEG for more drinks for our room like water, pepsi etc.... when we are paying this much for a trip we should NOT have to beg for drinks. It was ridiculous!!!
Stayed 6 nights in Oct 2024

8/10 Good

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was exceptional, the restaurants however were always closed early or long waits. They need to work on the beach front and amount of locals hassling you when you try to relax. The spa is beautiful but casino is closed down.
Stayed 9 nights in Oct 2024

6/10 Okay

Kumarie

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Oct 2024

6/10 Okay

Ana

Stayed 3 nights in Sep 2024

10/10 Excellent

JOHANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much entertainment
Stayed 5 nights in Oct 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. The grounds were beautiful. Pools weee really nice and fun. Beach area was nice. Rooms were kept nice. Food was not really good at the specialty restaurants but we liked the main dining. Elevators were a little gross and hot. Other than that, we would go back.
Stayed 5 nights in Oct 2024

6/10 Okay

Vitaliy

Stayed 8 nights in Sep 2024

4/10 Poor

VIRGINIA

Travelled with partner
Liked: Amenities
Stay was great, made good friends and enjoyed the amenities. The only two complaints I have are as followed. 1. The ability for my friend to pick us up and drop us off was horrible. After asking security to allow just drop off and pick up he denied the request HOWEVER after talking to a few folks (Caucasian) they were allowed for their “friend” to pick up and drop off daily. 2. Some restaurants were not open daily as explained when check in. Other than that it was good.
Stayed 4 nights in Oct 2024

8/10 Good

Dindial

Travelled with partner
Liked: Cleanliness, staff & service
This resort has nothing to do during the day or evening cannot stay in the pool all day and nothing else to do and spend some time like in a casino or some games etc within the resort was good before the casino was closed so we guests could spent some time and enjoy the stay
Stayed 10 nights in Sep 2024

10/10 Excellent

olga

Everything is excellent exempt of transportation to resort and back to aeroportuaria. You can organize the better and convenient for customers the shuttle transportation.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 5 nights in Sep 2024

6/10 Okay

Izabella

Truly said I am very disappointed
Stayed 8 nights in Sep 2024

6/10 Okay

Angel, Richmond Hill

Stayed 7 nights in Sep 2024

6/10 Okay

Rolando

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hotel masivo, deja bastante que desear, atención lenta, no tienen suficientes estacionamientos, comida deficiente, muy difícil usar los restaurantes, buena atención de los bares pero se ven sobrepasados, faltan lugares que estén abiertos simultánemente, excesiva espera para el chek in y el check out. Cobros adicionales al llegar.
Stayed 4 nights in Sep 2024

10/10 Excellent

Barba

Liked: Property conditions & facilities
Love that it was very clean and the grounds weee very well kept, the rooms needs new curtains and bedding and softer towels in the bathroom, and the lighting in the hallways can be brighter, but overall it wàs a great stay my grandson loved it,
Stayed 5 nights in Sep 2024

6/10 Okay

Nelsy M

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
The food selection was very poor in comparison to the Riu Hotel in Aruba, Mexico or Punta Cana. No mimosas was a downer! Not all restaurants specialty restaurants opened every day. The steakhouse served us raw chicken, raw steak, raw chorizo and overcooked corn and shrimp. Not one person asked us why four people left the food and had not eaten anything. They cleared the table and that was it.
Stayed 5 nights in Sep 2024

10/10 Excellent

Leah A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

4/10 Poor

Jorge

Travelled with family
Terrible check in experience
Terrible service at check in, I ended up paying for a child that was already covered in my reservation plus check in agent didn’t help at all
Stayed 3 nights in Sep 2024

6/10 Okay

Ana

Travelled with family and small children, Travelled with group
Disliked: Staff & service
Las llaves de las habitaciones no funcionaban, y las personas de recepcion no nos ayudaban, eramos 6 y un nino de 7, solo nos dejaban 6 paños, les dijimos varias veces pero todos los dias solo dejaban 6. Los postres fatales, de muy baja calidad y muy pocos, las cosas se terminaban y costaba mucho que las volvieran a poner. El servicio de mesa muy pobre, tal vez mucha gente y poco staff y no muy agradables. Muy peligrosas las bañeras no tenian un sticker o algo para no deslizarse, varios de nosotros nos resbalamos y nos golpeamos, habia una nota que cada dos dias hacian el refill de las bebidas, lo cual no paso. Hemos ido anteriormente y no habiamos tenido problemas, pero ha bajado mucho la calidad para ser un hotel 5 estrellas.
Stayed 3 nights in Sep 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
We had reservations but did not stay there after going to our room, it was old dirty and had a very bad smell. It was jam packed with people and the pool was so crowded we could not get in.
Stayed 4 nights in Sep 2024

8/10 Good

Leandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gorgeous. Staff was very friendly. Lots of new construction going on in front of Property. The only road leading to the property has very hazardous potholes due to the heavy equipment traveling through.
Stayed 5 nights in Sep 2024