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Dedeman Palandoken Resort Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dedeman Palandoken Resort Hotel

Duplex | In-room safe, desk, blackout curtains, iron/ironing board
Indoor pool, pool loungers
Exterior detail
Nightclub
Shopping centre

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Breakfast included
  • Room service

Explore the area

Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum
  • Palandöken Mountain
    1 min walk
  • Forum Erzurum
    7 min drive
  • Ataturk University
    9 min drive
  • Erzurum (ERZ)
    22 min drive

Room options

View all photos for Duplex

Duplex | In-room safe, desk, blackout curtains, iron/ironing board

Duplex

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout curtains, iron/ironing board

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Front of property

Dedeman Erzurum Palandöken Ski Lodge

Pool
Spa
Kids pool
Parking included
4.1 out of 5, Very good, (192)
The price is €123
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Dedeman Erzurum Palandöken Ski Lodge

About this property

Dedeman Palandoken Resort Hotel

Family-friendly, slopeside fun with a full-service spa
Ski into Dedeman Palandoken Resort Hotel, where you can enjoy a meal at the restaurant and comforts including an indoor pool and a full-service spa.
Dedeman Palandoken Resort Hotel offers 187 accommodations with a safe and complimentary bottles of water. 19-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An indoor pool and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a 24-hour health club and a sauna.

Children aged under 10 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Dedeman Palandöken Hotel Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs open between 9:00 AM and 8:00 PM.
During your stay at Dedeman Palandoken Resort Hotel, you're just a quick walk from Palandöken Mountain. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Take a swim in the indoor pool
  • Indulge with deep-tissue massages at Dedeman Palandöken Hotel Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a sauna and ski-in/ski-out access
  • Steps from Palandöken Mountain and 9 minutes by car from Ataturk House Museum
  • Airport shuttle service available for a fee
During the winter, enjoy on-site recreational activities like downhill skiing, cross-country skiing and snowboarding. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Dedeman Palandoken Resort Hotel helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges or mingle with other revellers at the on-site nightclub.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This ski hotel also offers a children's pool, a complimentary children's club and a 24-hour health club. Limited free parking is available on a first-come, first-served basis.

This 4-star Erzurum hotel is smoke free.

Guests are served a free local cuisine breakfast daily from 7 AM to 10 AM.
Ana Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Iglo Cafe – This bistro serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Teleski Cafe – This bistro only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 7 AM to 10 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ana Restaurant
  • Iglo Cafe
  • Teleski Cafe

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 2,153 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Hot spring
  • Hot springs open from 9:00 AM - 8:00 PM
  • Hot springs water temperature - 40 ºC
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 8 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 1 April and 15 December.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dedeman Palandoken Resort Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TRY 100 per person (return)
  • Airport shuttle fee per child: TRY 80 (return), (from 6 to 11 years old)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Dedeman Palandoken Resort Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Property Registration Number 5729

We should mention

  • Hot springs access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Dedeman Palandoken
Dedeman Palandoken Erzurum
Dedeman Palandoken Resort Hotel
Dedeman Palandoken Resort Hotel Erzurum
Palandoken
Dedeman Palandoken Resort
Dedeman Palandoken Resort Hotel Hotel
Dedeman Palandoken Resort Hotel Erzurum
Dedeman Palandoken Resort Hotel Hotel Erzurum

Dedeman Palandoken Resort Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 51 reviews" "
Rating 8 - Good. 21 out of 51 reviews" "
Rating 6 - Okay. 6 out of 51 reviews" "
Rating 4 - Poor. 6 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Fuat

Stayed 4 nights in Mar 2024

8/10 Good

BURAK

Travelled with group
Liked: Staff & service, property conditions & facilities
Kayarım, oteli çok da önemsemem
Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
Stayed 2 nights in Mar 2024

10/10 Excellent

Inci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Mine

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent hotel with unfriendly reception crew
We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
Stayed 2 nights in Jan 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Erdem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erzurum Ski
All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Stayed 2 nights in Jan 2023

8/10 Good

Vera

Disliked: Cleanliness
Good skiing
Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Stayed 4 nights in Feb 2022

10/10 Excellent

Amjad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend
Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
Stayed 3 nights in Dec 2019

10/10 Excellent

Fardin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice but old hotel
Room and bed comfort is insufficient. Meal is tasty and sufficient. Hotel position is perfect.
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good value, but some problems
Good Good value Great location for skiing. Ski-in ski-out at its best. Housekeeping staff helpful and polite So is the restaurant staff Free transfer from and to the airport Free internet, but very slow. Bad Sewage smell coming from the wall between the bathroom and the room. Seperator on the bath tub too short and not effective. Water leaks to the floor after each shower. Wardrobe hangers are stack from front to back direction. Not easy to use, especally since hangers are semi-attached to the rod. Safe was broken at arrival. Loud alarm sound. Fixed promptly. Hotel layout very VERY confusing. Front desk staff unattentive. Mistakes with check-in. Food quality is low even though there is a lot of variety.

6/10 Okay

Dan, Dhahran, KSA

Liked: Staff & service
Great value
The resort doesn't try to be anything but what it is, a solid, economiCal hotel tucked in the mountains. Excellent service for pedestrian amenities. Would definitely stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sky get away
Very good experience. Nice views and outstanding slopes will different difficulty levels.

8/10 Good

Murat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kapanış haftası, genel olarak iyi.
odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
Stayed 2 nights in Mar 2024

8/10 Good

Arda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Oldies but goldies
Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
Stayed 1 night in Mar 2024

4/10 Poor

HAKAN

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
Stayed 1 night in Mar 2023

10/10 Excellent

SEDA

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Elena

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

Goker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
Stayed 2 nights in Dec 2021

10/10 Excellent

Ali Berk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kaymak için konumu çok iyi,kesinlikle tavsiye ederim
Stayed 3 nights in Mar 2021

8/10 Good

mehmet selçuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021