2/10 Terrible
Ronda, Albany
Travelled with family and small children
31 Oct 2024
Disliked: Amenities, property conditions & facilities
We rented an "Oceanfront Balcony Jetted Tub Double Queen Family Suite". Nothing in our suite worked. I have pics of everything. They charged my card without telling me pool and hot tub were in maintenance. I had to tell my 6 yo granddaughter no pool. Ah but there was a jetted tub we tried and then I had to tell her that didn't work either. Those were the reasons I chose this hotel. The suite is advertised with jetted tub but the seal was completely ruined so would not hold water for a bath. The coffee pot was broken. There was dried ketchup on the back of the coffee pot. My sister found popcorn around the room, under the beds and microwave.The toilet leaked. The curtains did not fit the windows and they were not "Hotel" curtains. They did not have the blackout. The curtains were, no exaggeration, about 10-12" too short in width and the sheer was ridiculous as it didn't fit half the window and had holes. When I complained about the pool/hottub, desk employee called manager and they did nothing for me. No discount and really no apology. This truly was the worst hotel we've ever been to
Ronda
Stayed 2 nights in Oct 2024
