2/10 Terrible
Ava
28 Oct 2024
Disliked: Cleanliness, room comfort
Incredibly disappointed and ghosted!
We were phoned about 2 hours before our arrival saying that the reception doors are locked past a certain hour due to low demand in shoulder season and to call their number (provided) when we arrived.
We arrived and phoned… and phoned… and phoned. Nothing.
Couldn’t leave a message as the mailbox was full.
Wanted to give them the benefit of the doubt as it was around dinner time. Waited and phoned and phoned. Still nothing!
I pressed my ear up to the locked reception door and could hear the phone inside ringing away.
After about 45 minutes in the dark, waiting, we got in contact with a travel agent who promptly organized a refund and a new hotel for us. Thank you!!
Besides the complete ghosting by an entire resort the place looks cheap. Desperately in need of updating and the amenities stated on the website are only open during peak season.
Ava
Stayed 1 night in Oct 2024