Check in involves a counter so high that I couldn't see receptionist - which felt unfriendly and meant I couldn't hear her either, because I am hard of hearing, and I lipread. But when you go round the side, you can see her, and she was friendly.
My room was clean, my bed comfortable, and i could fault nothing. Hostess tray and complimentary toiletries supplied. But my friend next door had a room (243) that stank of cigarettes, the mugs were dirty, paint half off windowsill. When I told reception that her room reeked of smoking, response was merely, 'Oh dear, that should have been dealt with'. She had no toiletries so I gave her mine.
I liked the set up with kitchen where I could heat up my own meals. But I couldn't find any recycling receptacle for cardboard etc, so I took mine home.