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Palais Sheherazade & Spa

5.0 star property

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Photo gallery for Palais Sheherazade & Spa

Indoor pool, outdoor pool
Ambassador Suite | Frette Italian sheets, premium bedding, minibar, in-room safe
Exterior
Exterior
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Bar
  • Parking available
  • Spa
  • Room service

Explore the area

Map
23 Arsat Beniss Douh, Medina, Fes, 30200
  • Medersa Bou-Inania
    ‪8 min walk‬
  • Blue Gate
    ‪8 min walk‬
  • Place Bou Jeloud
    ‪11 min walk‬
  • Fes (FEZ-Saiss)
    ‪31 min drive‬

Room options

View all photos for Senior Suite

Senior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Senior Suite

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Vizir

Suite Vizir | Living room | Flat-screen TV

Suite Vizir

  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ambassador Suite

Ambassador Suite | Living area | Flat-screen TV

Ambassador Suite

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite

Royal Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Royal Suite

  • 95 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 30 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

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About this property

Palais Sheherazade & Spa

Luxury Fes riad in Fes El Bali with 2 restaurants
This riad features 2 restaurants, a full-service spa and an indoor pool. Free continental breakfast and free WiFi in public areas are also provided. Additionally, an outdoor pool, a bar/lounge and a poolside bar are on-site.
Palais Sheherazade & Spa offers 24 accommodations with minibars and a safe. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room.
Guests can indulge in a pampering treatment at the riad's full-service spa, SSPA FES ANNE SEMONIN. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Palais Sheherazade & Spa, you're just a quick walk from Glaoui Palace. Enjoy features like free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy Moroccan cuisine while dining at Gastronomique marocain
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with body scrubs, body wraps or body treatments at SSPA FES ANNE SEMONIN
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room
  • Within a 10-minute walk of Glaoui Palace and Dar Batha Museum
  • Airport and train station pick-up shuttle service available for a fee
Palais Sheherazade & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A steam room, a rooftop terrace, and spa services are also featured at the luxury Palais Sheherazade & Spa. A round-trip airport shuttle and a train station pick-up service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Fes riad.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.
Gastronomique marocain – This restaurant specialises in Moroccan cuisine. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • 24-hour train station pick-up shuttle (surcharge)
  • Train station shuttle on request
  • Parking on site (MAD 20 per day)
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gastronomique marocain
  • Restaurant panoramique

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Outdoor pool
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa tub
  • Sports massages
  • Turkish bath

Accessibility

  • No lift

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palais Sheherazade & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: MAD 400.00
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (up to 12 years old)
  • A tax is imposed by the city: MAD 41.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MAD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Palais Sheherazade & Spa offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the riad before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palais Sheherazade
Palais Sheherazade Fes
Palais Sheherazade Hotel
Palais Sheherazade Hotel Fes
Riad Sheherazade Fes
Riad Sheherazade Hotel Fes
Palais Sheherazade & Spa Fes
Palais Sheherazade & Spa Riad
Palais Sheherazade & Spa Riad Fes

Palais Sheherazade & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 173 reviews
Rating 8 - Good. 35 out of 173 reviews
Rating 6 - Okay. 23 out of 173 reviews
Rating 4 - Poor. 15 out of 173 reviews
Rating 2 - Terrible. 13 out of 173 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shabana

Stayed 2 nights in Oct 2024

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building , mosaic , tiles etc
Stayed 3 nights in Oct 2024

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Truly this is a gem in Morocco!
Stayed 3 nights in Aug 2024

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a treasure!
Stayed 3 nights in Aug 2024

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.
Stayed 2 nights in Aug 2024

8/10 Good

Mursheda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
Stayed 2 nights in Jun 2024

10/10 Excellent

Alexey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!
Stayed 2 nights in May 2024

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
Stayed 1 night in Nov 2023

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 3 nights in Sep 2023

2/10 Terrible

Zineb

Disliked: Staff & service
Stayed 1 night in Apr 2023

6/10 Okay

Alanna

Disliked: Staff & service
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back in a heartbeat! Great place!
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
Stayed 1 night in May 2022

8/10 Good

Su

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

sudhir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Imad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
It’s just ok
The hotel is unique in the sense that it’s an old palace. But because it was original, things were a bit dated. The restaurant area was nice but the food was overpriced and was just ok. The service was also just ok because they forgot certain things when we asked them to set something up. We ended up paying more for dinner because the waiter kept pushing us to get more things and misunderstood us and brought us stuff extra. Reception area was not easy to find. The best part is that this place is pretty close to the blue gate and entry to the Medina. Other than that, it’s definitely overpriced for what you get.
Stayed 3 nights in Aug 2019

6/10 Okay

Lars Tony

Disliked: Cleanliness, property conditions & facilities, room comfort
Fes
Extremely run down, slight odor, no hot water Seemed almost abandoned! Rooftop full of weeds and was only opened up for us, think we we’re the only guests.
Stayed 2 nights in Jul 2019

4/10 Poor

scott

Disliked: Staff & service, property conditions & facilities, room comfort
Sheherazade scam
Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Everything was wonderful! Amazing staff!
Stayed 3 nights in Apr 2019

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th Birthday Nightmare !
From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite. It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.
Stayed 2 nights in Mar 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of peace
An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.
Stayed 3 nights in Sep 2018

8/10 Good

M&S, San José Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Ryad! The staff was very friendly and helpful.
Stayed 1 night in Sep 2018