6/10 Okay
Jamel
Travelled with partner
17 Sept 2024
Liked: Staff & service
Our recent seven-night stay at this hotel was a mix of highs and unfortunate lows. While the room itself was well-equipped with all the essentials like a mini fridge, air conditioning, ample wardrobe space, and a vanity, our experience was significantly tarnished by a major issue with the jettub. On the fourth night, we decided to use the jettub, only to discover live worms in the water. Shocked and distressed, we immediately informed reception, which they explained that it happened because the tub had not been used in a while. Despite usage of the tub, such facilities should be serviced regularly and deep cleaned after each room booking.
They did offer a cleaning of the tub and gave us the option to switch rooms or extend our checkout time, the damage was done. The thought of using the jettub again was completely off-putting, even after their offer to clean it, so we stayed in our room.
Aside from this, there were some positive aspects to our stay. The balcony provided a pleasant spot to relax, despite the view overlooking less-maintained parts of the hotel. The central location was another highlight—close to shops, restaurants, bars, and a taxi rank within a five-minute walk, which made getting around easy. The hotel's decor was modern but could use a bit of TLC (e.g., straightening lamps and ensuring wallpaper is properly sealed).
Breakfast was rather underwhelming, offering a limited selection. All in all, this hotel has potential, with a bit more attention to detail
Jamel
Stayed 7 nights in Aug 2024
