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Palazzo Firenze by Baglioni Hotels & Resorts

5.0 star property
VIP Access

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Photo gallery for Palazzo Firenze by Baglioni Hotels & Resorts

Property entrance
Terrace/patio
Interior detail
Front of property – evening/night
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Laundry
  • Pet-friendly

Explore the area

Map
Via Ghibellina 87, Florence, FI, 50122
  • Historic Centre of Florence
    ‪1 min walk‬
  • Basilica of Santa Croce
    ‪2 min walk‬
  • Piazza Santa Croce
    ‪3 min walk‬
  • Florence (FLR-Peretola)
    ‪33 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room (Deluxe)

Grand Room (Deluxe) | Minibar, in-room safe, individually decorated, individually furnished

Grand Room (Deluxe)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Terrace

Terrace/patio

Junior Suite, Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Family)

Junior Suite (Family) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite (Family)

  • Sleeps 5
  • 2 King Beds

View all photos for Suite (Florentine Suite)

Suite (Florentine Suite) | Minibar, in-room safe, individually decorated, individually furnished

Suite (Florentine Suite)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Santa Croce)

Royal Suite (Santa Croce) | Minibar, in-room safe, individually decorated, individually furnished

Royal Suite (Santa Croce)

  • Sleeps 6
  • 2 King Beds

View all photos for Suite (De Pepi Suite)

Minibar, in-room safe, individually decorated, individually furnished

Suite (De Pepi Suite)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Da Verrazzano Suite)

Minibar, in-room safe, individually decorated, individually furnished

Suite (Da Verrazzano Suite)

  • Sleeps 4
  • 1 King Bed

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Exterior

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The price is €230
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includes taxes & fees
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About this property

Palazzo Firenze by Baglioni Hotels & Resorts

Luxury Florence hotel connected to a railway/underground station, steps from Historic Centre of Florence
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. WiFi in public areas is free. Additionally, valet parking, 24-hour room service and a business centre are on-site.
Palazzo Firenze by Baglioni Hotels & Resorts offers 24 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and complimentary newspapers. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Palazzo Firenze by Baglioni Hotels & Resorts, you're connected to a railway/underground station and just a quick walk from Historic Centre of Florence. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Steps from Historic Centre of Florence and 6 minutes on foot from Piazza della Signoria
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi and wired Internet. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Palazzo Firenze by Baglioni Hotels & Resorts. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Florence hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.
Guelfi e Ghibellini – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 1 AM at scheduled times and on request
  • Valet parking on site (EUR 45 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: EUR 39 for adults and EUR 39 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Guelfi e Ghibellini

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 2 February and 13 May.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per stay
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 39 for adults and from EUR 39 for children
  • Airport shuttle fee: EUR 80 per vehicle (return, maximum occupancy 3)
  • Valet parking fee: EUR 45 per night
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit
Palazzo Firenze by Baglioni Hotels & Resorts offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A12EKX2XD2

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Hotel Santa Croce
Relais Santa Croce
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Relais Santa Croce Hotel
Baglioni Relais Santa Croce Florence
Relais Santa Croce by Baglioni Hotels
Palazzo Firenze by Baglioni Hotels & Resorts Hotel
Palazzo Firenze by Baglioni Hotels & Resorts Florence
Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence

Palazzo Firenze by Baglioni Hotels & Resorts Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 168 out of 219 reviews
Rating 8 - Good. 35 out of 219 reviews
Rating 6 - Okay. 11 out of 219 reviews
Rating 4 - Poor. 4 out of 219 reviews
Rating 2 - Terrible. 1 out of 219 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

christopher, kingwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional level of customer service. Denise the front desk manager extremely knowledgeable of the area and made some great recommendations for shopping and sightseeings. Absolutely the place to stay in Florence. Outstanding - is really the best word I can use to describe our experience .
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Dean

Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!
Stayed 3 nights in Oct 2024

10/10 Excellent

leda

Staff were wonderful, location fab. Very attentive, kind and helpful with an unexpected mobility issue. Highly recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Colin

Travelled with partner
A very special place with exceptional decor, attention to detail and service
Stayed 1 night in Oct 2024

6/10 Okay

kent

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Remarkable rudeness by Relais Santa Croce.
One evening my wife was listening to piano player in lobby for a few minutes while I took a business call. The doorman told her she could not sit and listen to the piano player because he was paid by the restaurant. So my wife was told she could not listen to the piano player in the lobby of the hotel we were paying thousands of dollars as guests. Remarkably rude. We will not be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All the staff were excellent. Everyone went out of there way to ensure the visit was perfect !
Stayed 2 nights in Sep 2024

10/10 Excellent

Dan, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very close to the main attractions.Fine hotel facilities. The staff very friendly,genuine and profesional. Too bad nobody was able to bring the CANICULE under control. Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti!
Stayed 8 nights in Aug 2024

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

seyed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suites and super nice staff. Definitely would stay again if I come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ayman, Windermere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff. Great place and very quiet and peaceful. Beautiful!
Stayed 4 nights in Jun 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. The beds are very comfortable and the staff is wonderful!
Stayed 6 nights in May 2024

10/10 Excellent

james, billings

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
Stayed 3 nights in Mar 2024

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Stayed 3 nights in Nov 2023

6/10 Okay

Emiliano

Liked: Cleanliness, staff & service
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great staff!
Stayed 5 nights in Sep 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.
Stayed 3 nights in Jun 2023

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Shlomo

Stayed 3 nights in May 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
Stayed 4 nights in Apr 2023

6/10 Okay

Terence

Stayed 1 night in Dec 2022

10/10 Excellent

William

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff very, very helpful.
Stayed 3 nights in Nov 2022

10/10 Excellent

sergei, irvington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very good
Stayed 3 nights in Sep 2022