6/10 Okay
Dane
1 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked this hotel because of the amenities- pool, breakfast, and enough beds for our family. We knew it was a ways out from the tourist area of Flores, but what no reviews said is that it is basically in the village. Within 5 seconds of leaving the hotel lobby we were witnessing pigs mating on the side of the dirt road. It is a luxury hotel in the middle of a less fortunate community. This hotel is a long hot 30 minute walk to Isla de Flores, so be prepared either to sweat and eat a lot of tuk tuk fumes, or pay for transport. A couple other complaints were: at check-in they informed us our room booking did NOT in fact include the free breakfast, but no info as to why. We had a mix of indifferent and great service from staff while we were here. The “twin bed” in our room that we paid extra for and enticed us to stay was a couch that not even our ten year old could fit on comfortably. The air conditioning and fan were wonderful and reliable, but the bathroom had a strange double window set up that could not be closed and had no bug screen so we were inundated with mosquitoes. The pool was great, but we could not use it because of a photo shoot the first day, and it closes at 8:00 so you need to hustle back from your tourist activities to swim. Otherwise the hotel is clean and nice, and compared to other hotels we stayed in during our Guatemalan trip, A/C is a game changer. If you are looking to spend time on Isla de Flores, though, stay closer.
Dane
Stayed 2 nights in Aug 2024