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Hotel Villa Maya

3.0 star property

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Photo gallery for Hotel Villa Maya

Outdoor pool, pool umbrellas, pool loungers
Point of interest
Point of interest
Standard Double Room | In-room safe, individually decorated, desk, soundproofing
Interior entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Parking included

Explore the area

Map
Laguna Petenchel, Santa Elena Petén, Flores, Peten, 1001
  • Lake Petén Itzá
    ‪13 min drive‬
  • Flores Dock
    ‪20 min drive‬
  • Las Guacamayas Biological Station
    ‪20 min drive‬
  • Flores (FRS-Mundo Maya Intl.)
    ‪16 min drive‬

Room options

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, desk, soundproofing

Triple Room

  • 35 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Single Room

In-room safe, individually decorated, desk, soundproofing

Standard Single Room

  • Lagoon view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Bed OR 2 Double Beds

View all photos for Superior (doble)

Superior (doble) | In-room safe, individually decorated, desk, soundproofing

Superior (doble)

  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, soundproofing

Standard Double Room

  • Lagoon view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

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About this property

Hotel Villa Maya

Lakefront hotel with full-service spa and 24-hour fitness centre
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site.
Hotel Villa Maya offers 56 air-conditioned accommodations, which are accessible via exterior corridors, and features free toiletries and a ceiling fan. Rooms open to balconies. Each accommodation is individually decorated. Business-friendly amenities include desks, safes and telephones. Bathrooms include a shower. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Villa Maya. During your stay, you'll be close to Cuevas de Ak'tun Kan. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • 12 minutes by car from Cuevas de Ak'tun Kan and 12 minutes from San Miguel & Tayazal
  • Airport and local-area shuttle service available for a fee
Hotel Villa Maya offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A children's pool, spa services, and a terrace are also featured at the family-friendly Hotel Villa Maya. A round-trip airport shuttle and an area shuttle are available for a fee. Self parking is free.

This 3-star Flores hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.
Hotel Villa Maya has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: GTQ 60 to 120 for adults and GTQ 40 to 80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Dock
  • Garden
  • In a national park
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 150.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GTQ 60 to 120 for adults and GTQ 40 to 80 for children
  • Rollaway bed fee: GTQ 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Villa Maya
Hotel Villa Maya Santa Elena
Villa Maya Hotel
Villa Maya Santa Elena
Villa Maya Hotel Flores
Maya Hotel Flores
Hotel Villa Maya Guatemala/Santa Elena
Hotel Villa Maya Hotel
Hotel Villa Maya Flores
Hotel Villa Maya Hotel Flores

Hotel Villa Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 104 out of 143 reviews
Rating 8 - Good. 32 out of 143 reviews
Rating 6 - Okay. 5 out of 143 reviews
Rating 4 - Poor. 1 out of 143 reviews
Rating 2 - Terrible. 1 out of 143 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sunetra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent rooms and service. Options available for vegans for dining at their restaurant. A broader selection of options would be nice
Stayed 1 night in Dec 2024

10/10 Excellent

Arjen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at the lake in the jungle. All was very well arranged and very nice staff. The restaurant is also a big plus.
Stayed 2 nights in Jan 2025

10/10 Excellent

NORMAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This eco-friendly hotel is located on Lagoon Petenchel and surrounded by beautiful rain forest. It’s about one hour away from Tikal Mayan ruins and about 20 minutes away from Flores island. The staff was very friendly and accommodating. We recommend staying at the Hotel Villa Maya.
Stayed 2 nights in Dec 2024

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean, spacious rooms. Ours had a shower open to the outdoors, which I wasn’t sure I would like, but it was awesome. No bugs! Beds were pretty hard though. Nice restaurant with friendly waitstaff and good food. Nice breakfast buffet! They had hotel umbrellas for is to use when it was raining one day. Will stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

ayse

Stayed 1 night in Nov 2024

10/10 Excellent

Denise, Littlerock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

4/10 Poor

Rachel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff, rooms need work
The staff here were great, however the rooms could use some maintenance and upgrades. The staff were friendly and incredibly helpful arranging shuttles to Flores and the airport. Our room was the last building so took a few minutes to find our door. The room itself needed some work. The biggest issue was the AC unit that unfortunately loudly clanked when turned on. The choice was either a hot, stuffy room or a loud AC unit. Neither great for sleep. The bed was very firm, maybe a step up from the floor, and added to sleep difficulties. We had an early flight so not getting quality sleep was frustrating. Again, the staff were excellent, I would just suggest upgrading the mattresses and doing some maintenance work on the AC unit.
Stayed 1 night in Nov 2024

8/10 Good

Dagmaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We totally love this place! Staff is super friendly, check in was super quick and the food was amazing. This area is very secluded and quiet. No TVs in room which helped us connect with each other. The only issue we had is that the blankets smelled like mold but they changed them immediately once we asked. We recommend it!
Stayed 2 nights in Nov 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to carry about all the relevant sightseeing planned. Nice and ample rooms. Great nature viewa
Stayed 1 night in Oct 2024

10/10 Excellent

Fredy

Well recommend hotel for sure
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and relaxing hotel, nice pool, friendly staff, very clean large room (301). Best for those looking to unwind and rest after waking the pyramids of Tikal. Would return
Stayed 2 nights in Aug 2024

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole thing was amazing. Comfortable, welcoming, safe and private. The pool was great to have as well as the a/c in the rooms.
Stayed 3 nights in Aug 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort. Super friendly staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nadia

Stayed 2 nights in Jun 2024

10/10 Excellent

Flor

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Me encanto el lugar y el servicio excelente!
Stayed 2 nights in Jun 2024

10/10 Excellent

Ale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El aire acondicionado no trabaja bien. Nos morimos de calor
Stayed 1 night in May 2024

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the Forrest and excellent service
Stayed 1 night in May 2024

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staying here, you are literally in a Jungle. If you do not like the nature, it's noises and surprises, this resort is not for you. If you are okay with Howler Monkeys waking you up in the middle of the night, a few spiders or Geckos on your ceiling then you will be alright. This resort is absolutely gorgeous. Restaurant food was decent, smoothies were excellent. Only thing I disliked was the cost to taxi to Flores and back every time. 150 GTC each way, some taxi will try charge you 250 GTC. The resort offers a shuttle but that is 30USD for 2 people. Find a genuine driver. Don't bother with the ones at airport. Renting a car is worth it. Late checkout is 6pm ✅
Stayed 3 nights in Apr 2024

10/10 Excellent

VICTOR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Quiet, close to Flores. Amazing staff!! Very cute villas. Thank you
Stayed 2 nights in Mar 2024