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Costao do Santinho Resort - All Inclusive

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Costao do Santinho Resort - All Inclusive

3 indoor pools, 6 outdoor pools, pool umbrellas, pool loungers
Ecotours
Rooftop terrace
Aerial view
Free minibar items, in-room safe, free WiFi, bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • Hot tub
  • Gym
  • Housekeeping

Explore the area

Map
Est. Vereador Onildo Lemos, 2505, Praia do Santinho, Florianópolis, SC, 88058-700
  • Santinho Beach
    6 min walk
  • Santinho Dunes
    6 min drive
  • Ingleses Beach
    7 min drive
  • Florianópolis (FLN-Hercílio Luz Intl.)
    68 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Apartment, 2 Bedrooms

Flat-screen TV, ping pong, toys

Deluxe Apartment, 2 Bedrooms

  • 127 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Apartment, 1 Bedroom

Free minibar items, in-room safe, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom

  • 48 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Sea View

Free minibar items, in-room safe, free WiFi, bed sheets

Deluxe Apartment, 3 Bedrooms, Sea View

  • 206 sq m
  • Partial sea view
  • Sleeps 8
  • 1 Queen Bed and 4 Single Beds

View all photos for Superior Room

Superior Room | View from room

Superior Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Apartment, 2 Bedrooms

Flat-screen TV, ping pong, toys

Superior Apartment, 2 Bedrooms

  • 127 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Apartment, 2 Bedrooms, Ocean View

Superior Apartment, 2 Bedrooms, Ocean View | Living room | Flat-screen TV, ping pong, toys

Superior Apartment, 2 Bedrooms, Ocean View

  • 127 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Apartment, 1 Bedroom

Superior Apartment, 1 Bedroom | Free minibar items, in-room safe, free WiFi, bed sheets

Superior Apartment, 1 Bedroom

  • 48 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite (Master)

Suite (Master) | Free minibar items, in-room safe, free WiFi, bed sheets

Suite (Master)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Imperial)

Suite (Imperial) | Room amenity

Suite (Imperial)

  • 140 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite

Junior Suite | Free minibar items, in-room safe, free WiFi, bed sheets

Junior Suite

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Living room | Flat-screen TV, ping pong, toys

Deluxe Apartment, 3 Bedrooms

  • 206 sq m
  • Sleeps 8
  • 1 Queen Bed and 4 Single Beds

View all photos for Luxury Suite

Luxury Suite | Free minibar items, in-room safe, free WiFi, bed sheets

Luxury Suite

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Apartment, 3 Bedrooms, Ocean View

Free minibar items, in-room safe, free WiFi, bed sheets

Superior Apartment, 3 Bedrooms, Ocean View

  • 206 sq m
  • Partial ocean view
  • Sleeps 8
  • 2 Queen Beds and 2 Single Beds

View all photos for Superior Apartment, 3 Bedrooms, Ocean View

Free minibar items, in-room safe, free WiFi, bed sheets

Superior Apartment, 3 Bedrooms, Ocean View

  • 206 sq m
  • Sea view
  • Sleeps 8
  • 2 Queen Beds and 2 Single Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Oceanfront

Free minibar items, in-room safe, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Oceanfront

  • 127 sq m
  • Sea view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Apartment, 2 Bedrooms, Ocean View

Free minibar items, in-room safe, free WiFi, bed sheets

Superior Apartment, 2 Bedrooms, Ocean View

  • 127 sq m
  • Sea view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Apartment, 3 Bedrooms

Flat-screen TV, ping pong, toys

Superior Apartment, 3 Bedrooms

  • 206 sq m
  • Sleeps 8
  • 2 Queen Beds and 2 Single Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Sea View

Free minibar items, in-room safe, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Sea View

  • 127 sq m
  • Partial sea view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Oceanfront

Free minibar items, in-room safe, free WiFi, bed sheets

Deluxe Apartment, 3 Bedrooms, Oceanfront

  • 206 sq m
  • Sea view
  • Sleeps 8
  • 1 Queen Bed and 4 Single Beds

View all photos for 2-Bedroom Apartment Superior With Sea View

Free minibar items, in-room safe, free WiFi, bed sheets

2-Bedroom Apartment Superior With Sea View

  • Sea view
  • Sleeps 7
  • 1 Double Sofa Bed and 4 Single Beds OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite Presidential

Free minibar items, in-room safe, free WiFi, bed sheets

Suite Presidential

  • Sleeps 7
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite Master

Free minibar items, in-room safe, free WiFi, bed sheets

Suite Master

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Double Bed

View all photos for Suite Junior

Free minibar items, in-room safe, free WiFi, bed sheets

Suite Junior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for 3-Bedroom Apartment Superior With Side Sea View

Free minibar items, in-room safe, free WiFi, bed sheets

3-Bedroom Apartment Superior With Side Sea View

  • Partial sea view
  • Sleeps 9
  • 1 Double Sofa Bed and 6 Single Beds OR 3 Double Beds and 1 Double Sofa Bed

View all photos for Room Superior

Free minibar items, in-room safe, free WiFi, bed sheets

Room Superior

  • Sleeps 3
  • 3 Single Beds OR 1 Single Bed and 1 Double Bed

View all photos for 2-Bedroom Apartment Superior With Side Sea View

Free minibar items, in-room safe, free WiFi, bed sheets

2-Bedroom Apartment Superior With Side Sea View

  • Partial sea view
  • Sleeps 7
  • 4 Single Beds and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for 3-Bedroom Apartment Superior With Sea View

Free minibar items, in-room safe, free WiFi, bed sheets

3-Bedroom Apartment Superior With Sea View

  • Sea view
  • Sleeps 9
  • 1 Double Sofa Bed and 3 Double Beds OR 6 Single Beds and 1 Double Sofa Bed

View all photos for 2-Bedroom Apartment Superior

Free minibar items, in-room safe, free WiFi, bed sheets

2-Bedroom Apartment Superior

  • Sleeps 7
  • 1 Double Sofa Bed and 4 Single Beds OR 2 Double Beds and 1 Double Sofa Bed

View all photos for 3-Bedroom Apartment Superior

Free minibar items, in-room safe, free WiFi, bed sheets

3-Bedroom Apartment Superior

  • Sleeps 9
  • 1 Double Sofa Bed and 6 Single Beds OR 3 Double Beds and 1 Double Sofa Bed

View all photos for 1-Bedroom Apartment Superior

Free minibar items, in-room safe, free WiFi, bed sheets

1-Bedroom Apartment Superior

  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite Deluxe

Free minibar items, in-room safe, free WiFi, bed sheets

Suite Deluxe

  • Sleeps 5
  • 1 Double Sofa Bed and 1 Double Bed

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About this property

Costao do Santinho Resort - All Inclusive

Family fun on the beach, with 6 outdoor pools, near Santinho Beach
Catch some rays at the beach or spend the day relaxing at Costao do Santinho Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Costao do Santinho Resort - All Inclusive offers 604 air-conditioned accommodations with minibars (stocked with some free items) and a safe. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

8 outdoor tennis courts and a health club are featured at the property. 6 outdoor swimming pools, 3 indoor swimming pools and 6 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open selected days. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Costao do Santinho Resort - All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Santinho Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy international cuisine with a beachfront location at Nossa Senhora das Ondas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the 3 indoor and 6 outdoor pools or soak in the 6 hot tubs
  • Indulge with massages, facials or hydrotherapy at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 8 outdoor tennis courts, a gym and a steam room
  • Just a 5-minute drive from Barra Norte Shopping Centre and 7 minutes from Ingleses Beach
  • Local-area shuttle service available for a fee
Costao do Santinho Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Enjoy your summer holiday at Costao do Santinho Resort - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 3 indoor and 6 outdoor swimming pools.

Free breakfast is served daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This Florianópolis property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Nossa Senhora das Ondas – This beachfront buffet restaurant specialises in international cuisine and serves lunch and dinner.
Trattoria di Mari – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Parador Sambaqui – This restaurant specialises in barbecue and only serves lunch. Reservations are required. Open daily.
Kaigan – This theme restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Nossa Senhora da Vitória – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Land activities

Fitness facilities
Football
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Kaigan
  • Nossa Senhora da Vitória
  • Nossa Senhora das Ondas
  • Parador Sambaqui
  • Trattoria di Mari

Things to do

  • 3 indoor pools
  • 6 outdoor pools
  • 6 spa tubs
  • 8 outdoor tennis courts
  • Archery
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Karaoke
  • Paddleboard
  • Playground
  • Racquetball/squash
  • Ropes course
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes
  • Ziplining

Family friendly

  • 3 indoor pools
  • 6 outdoor pools
  • Baby bath
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Thalassotherapy

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free minibar (limited items)

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Costao do Santinho
Costao do Santinho Florianopolis
Costao do Santinho Resort
Costao do Santinho Resort Florianopolis
Costao Santinho
Costao Santinho Resort
Resort Costao
Resort Costao Santinho
Santinho
Santinho Resort
Costao Do Santinho Hotel Florianopolis
Costao Do Santinho Resort And Spa
Costao Do Santinho Resort Golf & Spa Florianopolis, Brazil
Costao Santinho Resort Florianopolis
Costao Santinho Florianopolis
Costao Resort
Costao

Costao do Santinho Resort - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 145 out of 256 reviews" "
Rating 8 - Good. 72 out of 256 reviews" "
Rating 6 - Okay. 24 out of 256 reviews" "
Rating 4 - Poor. 11 out of 256 reviews" "
Rating 2 - Terrible. 4 out of 256 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Camilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Thais

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

fabio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Ganhamos upgrade na chegada. Hotel com muita estrutura, estava bem vazio o que tornou mais interessante nossa estada. Ganhamos mais créditos nos restaurantes temáticos por conta da baixa temporada.
Stayed 3 nights in Aug 2024

10/10 Excellent

bechara

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Aug 2024

10/10 Excellent

Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico
Além de tudo de bom que o resort oferece ainda fomos agraciados com um upgrade pra o Hotel Internacional e dias de estadia perfeitos pelo clima que colaborou demais.
Stayed 2 nights in Aug 2024

8/10 Good

Gabriel Dival

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Per-Anders

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma ótima experiência desde o início. Funcionários prestativos, comidas e bebidas de qualidade e uma gama de opções muito boas. O único ponto possível de melhoria seria na parte de sinalização dos locais pois tanto no aplicativo quanto localmente não fica claro do que se trata casa restaurante ou atração.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jonatah

Stayed 2 nights in Jul 2024

10/10 Excellent

Walter

Stayed 4 nights in Jul 2024

8/10 Good

MARICELI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar exuberante.
Adoramos conhecer o complexo Costão do Santinho . Acomodações confortáveis e limpas , com ampla vista par o mar. Muitas piscinas, duas aquecidas e algumas climatizadas.Achei que o piso próximo à piscina aquecida deveria ser mais áspero pelo risco de acidentes. Lugar lindo, muito integrado a natureza, com belas trilhas e praias.
Stayed 5 nights in Jul 2024

8/10 Good

EDUARDO V

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

CLAUDIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O resort é maravilhoso em todos os sentidos. Mesmo com o clima chuvoso e frio, havia agenda com diversas atividades de entretenimento na área social coberta. Sem chuva as opções aumentam. Tivemos um problema com o aquecimento da agua em nosso quarto no dia da chegada e no dia do checkout. Apesar do transtorno, em ambas as ocasiões o problema foi solucionado. Destaque especial para a equipe de recreação infantil e para as apresentações noturnas no teatro. A Companhia de dança que se apresenta é incrivelmente competente.
Stayed 4 nights in Jul 2024

8/10 Good

Talita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Flavio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Mabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Dana

Stayed 7 nights in Apr 2024

8/10 Good

Bruno

Travelled with family
Liked: Cleanliness, room comfort
Pode melhorar
Estivemos hospedados, casal e dois filhos, durante o feriado de corpus christi. Por conta do feriadão o hotel estava lotado. Por conta disso ocorreu muito tumulto durante I café da manhã e almoço. Era constante a falta de louças e talheres, e o número de atendentes era insuficiente para atender a todos. As instalações sempre bem limpas. Muita coisa precisa ser renovada. A programação musical neste feriado, rock weekend, estava excelente.
Stayed 3 nights in May 2024

10/10 Excellent

Dan

Stayed 3 nights in May 2024

8/10 Good

Camila t

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Queria salientar o bom atendimento do José da recreação (adulto), as meninas do Costão kids, Maicon (concierge), pessoal da nutrição. Vcs fizeram a diferença na nossa estadia! Aproveitando, vou deixar algumas considerações do que acho que poderia ser melhorado: - Quarto: muito bom, com exceção das muitas formigas. - Restaurante: . Raríssimas vezes algum garçom se prontificou a colocar o cadeirão para nosso filho (nós mesmo tivemos que procurar, limpar e pegar) . Cadeirão sempre estava sujo - Restaurante Vitoria (almoço em 16/5): foi aberto somente este restaurante e havia um evento em andamento. Restaurante lotado, inclusive com hospedes fazendo fila para poder almoçar. Na minha concepção, deveria haver uma melhor organização e não super lotar. - Copa Baby: sentimos falta de uma copa 24h com frutas e leite disponíveis. Toda vez que eu precisava de leite para meu filho, precisava ficar pedindo para um funcionário do bar. - ⁠Central de hóspedes: 2x eu passei e me deram informação incorreta. Exemplo: perguntei se havia café da manhã no Vitória e me informaram que sim, chegando lá estava fechado. Tive que voltar para ir ao outro restaurante, tudo isso com uma criança pequena no colo. Acredito que a cordialidade e exatidão na informação precisam melhor muito.
Stayed 4 nights in May 2024