2/10 Terrible
Jarrett
Travelled with partner
24 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nasty. Not vacuumed. Sheets had a beer bottle cap in them. Killed a cockroach.
Told the front desk, they said they’d clean our room. They did but still wasn’t vacuumed and the new towels had makeup. Shower floor was still gross. Opened the sink and it was FULL of roaches (after cleaning) and we took a video
Told desk again, They just moved us rooms. No offer of anything else. New room has crushed up candy in the carpet, no hand towels, no shampoo and was also dirty
My wife started stressing. I wish the next part was a joke. The stress caused her to have a cyst rupture and I had to take her to the emergency room on night two, in which we spent the next two nights at the hospital because she had emergency surgery.
We had to cut out trip shorts by a week. I told the front desk I needed a refund and Angela (the director per her card) said because I booked on Expedia she couldn’t do that and offered points. I didn’t pay Expedia I selected to pay at the hotel and I did. She then told me I traveled to Florida for surgery which quite honestly made me madder than I’ve ever been in my life. Why would someone travel from Dallas, TX to Florida for surgery when we have some of the best hospitals in the nation? We only had to go because of the stress from the hotel.
I’ve still received no compensation. Do not, DO NOT, stay at this hotel. Roaches, rudeness, lies.
Jarrett
Stayed 9 nights in Nov 2024