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Franklin Suite Hotel

3.0 star property

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Photo gallery for Franklin Suite Hotel

Terrace/patio
Fridge, microwave, dishwasher, coffee/tea maker
Basic Suite, 1 Queen Bed | Hypo-allergenic bedding, down duvets, desk, laptop workspace
40-inch flat-screen TV with cable channels, TV
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Gym
  • Laundry
  • Pet-friendly

Explore the area

Map
10300 Franklin Ave, Fort McMurray, AB, T9H0A5
  • MacDonald Island Park
    ‪15 min walk‬
  • Northern Lights Regional Health Center
    ‪3 min drive‬
  • Heritage Park
    ‪4 min drive‬
  • Fort McMurray, AB (YMM)
    ‪21 min drive‬

Room options

View all photos for Basic Suite, 1 Queen Bed

Basic Suite, 1 Queen Bed | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Basic Suite, 1 Queen Bed

  • City view
  • 51 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Suite, 1 King Bed

Basic Suite, 1 King Bed | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Basic Suite, 1 King Bed

  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Franklin Suite Hotel

Riverfront hotel with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this smoke-free hotel has a business centre and a meeting room. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Franklin Suite Hotel offers 75 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. 40-inch flat-screen televisions come with cable channels. Accommodation at this 3-star hotel has kitchenettes with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Franklin Suite Hotel. During your stay, you'll be within walking distance of Rivers Casino. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include a business centre, a meeting room and convenience store
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Within a 15-minute walk of Rivers Casino and Peter Pond Mall
  • Pets welcome for a fee
WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is available daily. A 24-hour fitness centre, a vending machine, and laundry facilities are also featured at the business-friendly Franklin Suite Hotel. Self parking is free.

This 3-star Fort McMurray hotel is smoke free.

Guests are served a free continental breakfast daily from 5:30 AM to 8:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 5:30 AM to 8:30 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • Business centre
  • Meeting room

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Toaster oven

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night, plus a deposit of CAD 200 per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 200 per stay
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

Property is also known as

Franklin Suite
Franklin Suite Fort McMurray
Franklin Suite Hotel
Franklin Suite Hotel Fort McMurray
Franklin Suite Hotel Fort McMurray, Alberta
Franklin Suite Hotel Hotel
Franklin Suite Hotel Fort McMurray
Franklin Suite Hotel Hotel Fort McMurray

Franklin Suite Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 345 out of 580 reviews
Rating 8 - Good. 171 out of 580 reviews
Rating 6 - Okay. 46 out of 580 reviews
Rating 4 - Poor. 14 out of 580 reviews
Rating 2 - Terrible. 4 out of 580 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Aileen

Business traveller
Liked: Cleanliness
I would not stay here again. There was no hot breakfast as advertised, could not access the underground parking, the rooms are not great, I had repeated issues with my key card not working, and the wifi was so poor at times that I could not connect to do even basic things like send emails.
Stayed 3 nights in Dec 2024

6/10 Okay

Darrell

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall the stay way decent, friendly staff, room was clean. Two things stood out that annoyed me a bit, no real breakfast they out out a lunch bag each day with a juice, apple , muffin, yogurt. The second thing is they have underground parking however not available for short term guests.
Stayed 4 nights in Dec 2024

6/10 Okay

Lovepreet

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2024

4/10 Poor

SaDea

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is based on the fact that it is in Ft Mac but the hotel is more like a poorly run condo air bnb. First overall look was that it wants to be a hotel but the furniture was damaged and disorganized with a layer of construction dust on everything as they complete renovations. Nice kitchenette but 2 bowls and 2 cups aren't doing me any good with nothing to cook on and no coffee filters for the machine. It was freezing in the suite and I walked to the front desk for an extra blanket as I could not change the thermostat from A/C to heat. The woman said she would "call the room phone" but there is no phone in the room. She did come up to the room with a thin sheet as my blanket because she could not find anything else. It was for a smaller bed and didn't help. After 2 nights I returned to the front desk to request the room be tidied because they only provided 2 face cloths and the garbage needed to be taken out. The woman at the desk informed me that they only clean after 3 nights .. that just did not make sense to me as they did not provide enough towels and space to allow a 3 night stay without replenishing supplies. I didn't need the floor mopped or the bed made, just some darn towels and a larger garbage bin. The amenities are non existent. Overall, I just could not stay there for another night and left early even though I ended up paying for the full time booked. I can't fault them for charging me but I was just so uncomfortable that I had to go home.
Stayed 4 nights in Sep 2024

4/10 Poor

Kerri

Disliked: Cleanliness, property conditions & facilities
The room did not have clean furniture in it, the furniture was incredibly worn and tattered. The bathroom had broken tiles, falling off the walls. The repairs on the ceilings and walls were terrible. It felt like I was staying in a low end apartment. Not having a breakfast but instead a "bagged" breakfast was sub-par. We have frequented this hotel consistently for years but will be looking for other options in the future.
Stayed 3 nights in Sep 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service
The staff are the greatest, they make my stay so easy,2nd time Ive stayed there. I'll go back in a minute
Stayed 2 nights in Aug 2024

4/10 Poor

Brandi

Business traveller
Disliked: Property conditions & facilities
There were signs stating the hotel had bugs (not bed bugs) and that this was normal because they were surrounded by a forest. I've stayed at other hotels in Ft Mac this is not the case. There were bugs in my shower and even in my bed when i pulled back the covers. Also only one plug in worked so it was lamp or laptop. Will not stay again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Joseph

Stayed 1 night in Jul 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

6/10 Okay

Aaron

Stayed 1 night in Jul 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious room, great bathtub!

Room was beautifully appointed with soaker tub. Staff especially gracious, especially Rain at the front desk. Will stay again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Arthur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pick my son up 4-5 times a year and always stay overnight till my flight home. Always happy with the service, room and value for the money. Back in a few months :)
Stayed 1 night in Jul 2024

6/10 Okay

Terry

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The fridge was sketchy - did not work at first, then was very noisy when it did work. I had to shut it off to get some sleep. Staff did send maintenance in. On my return to the room, I was surprised to see 2 fridges - the original one and another one on the floor beneath it. I still had to shut off the existing one to get some sleep. I have to wonder why they didn't take the noisy one away... I didn't return to the room until 11 pm, & they knew I was checking out in the morning. Made me feel like they were in the midst of making things right for the next guest, not for me.
Stayed 2 nights in Jun 2024

4/10 Poor

Ryan

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Construction

First off I never got the room in booked. I asked for 2, queens only got one queen but since I was solo was not a big deal. We were never informed of the construction. There was construction right above my room until 11pm. I had to work early so this was less than ideal. I ended up calling the desk to tell them to stop but they didn’t stop until 11pm. I was not super impressed. I get you have to do construction but it should stop at a certain time and should be informed ahead of time.
Stayed 4 nights in Jun 2024

6/10 Okay

Stephen

Liked: Staff & service
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Internet cannot be used, extremely slow. The heating did not work, although it was +4C outside. The room was not heated.
Stayed 1 night in Jun 2024

8/10 Good

Kerri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Sajjad

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2024

10/10 Excellent

alexey

Stayed 1 night in Jun 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and very clean. The staff was very friendly and helpful. Plan on staying here again next time Im there
Stayed 1 night in Jun 2024

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been using the hotel for techs coming in for jobs and it’s been accommodating for our needs, rooms are clean and good location
Stayed 2 nights in Apr 2024

2/10 Terrible

Ricardo

Business traveller
Disliked: Property conditions & facilities
Property had renovations going and did not mention this . It was major renos right above the room i was supposed to be staying in . I explained that i worked nightshift from 6 pm to 6am and could not sleep during the renovations . They did not have another room available
Stayed 14 nights in May 2024

8/10 Good

Yansong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff, breakfast not good enough, changed room in second night due to too close to highway which means loud at night, fast cool and heat, comfort bed. They are doing renovations on top two floor means if you stay at floor 3, will be loud before 6pm during day time.
Stayed 8 nights in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024