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Franz Alpine Retreat

4.0 star property

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Unit, 1 Queen Bed, Accessible, Mountain View | View from room
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
2 Bedroom Cottage | Iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Parking included
  • Free WiFi

Explore the area

Map
2 Donovan Drive, Sh 6, Franz Josef Glacier, 7886
  • Franz Josef Glacier
  • Westcoast Wildlife Centre
    ‪4 min drive‬
  • Glacier Hot Pools
    ‪4 min drive‬

Room options

View all photos for Unit, 1 Queen Bed, Accessible, Mountain View

Unit, 1 Queen Bed, Accessible, Mountain View | Living area | 21-inch flat-screen TV with satellite channels, TV

Unit, 1 Queen Bed, Accessible, Mountain View

  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet 2 Bedrooms Disabled Access

Iron/ironing board, free WiFi, bed sheets

Chalet 2 Bedrooms Disabled Access

  • 69 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Unit, 1 Queen bed

Unit, 1 Queen bed | Iron/ironing board, free WiFi, bed sheets

Unit, 1 Queen bed

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet, 2 Bedrooms

Iron/ironing board, free WiFi, bed sheets

Chalet, 2 Bedrooms

  • 69 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Chalet, 2 Bedrooms, Courtyard Area

Iron/ironing board, free WiFi, bed sheets

Chalet, 2 Bedrooms, Courtyard Area

  • 69 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Cottage, 1 Queen Bed, Kitchen, Courtyard Area

Cottage, 1 Queen Bed, Kitchen, Courtyard Area | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle

Cottage, 1 Queen Bed, Kitchen, Courtyard Area

  • 39.9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet, 1 Bedroom

Iron/ironing board, free WiFi, bed sheets

Chalet, 1 Bedroom

  • 69 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for 2 Bedroom Cottage

2 Bedroom Cottage | Living room | 21-inch flat-screen TV with satellite channels, TV

2 Bedroom Cottage

  • 80 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Chalet, 2 Bedrooms, Garden View

Iron/ironing board, free WiFi, bed sheets

Chalet, 2 Bedrooms, Garden View

  • 69 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

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About this property

Franz Alpine Retreat

Motel with free parking, near Glacier Hot Pools
Tour/ticket assistance, a garden and a front desk safe are available at this motel. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Franz Alpine Retreat offers 17 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Fridges and microwaves are provided. Bathrooms include a shower with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 21-inch flat-screen televisions come with satellite channels. An iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Franz Alpine Retreat, you'll be within walking distance of Te Wahipounamu. You'll find features such as free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Amenities include a front desk safe and a terrace
  • On-site recreation includes helicopter/aeroplane tours
  • Just a 4-minute drive from Westcoast Wildlife Centre and a few minutes from Glacier Hot Pools
Franz Alpine Retreat offers its guests a terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this 4-star Franz Josef Glacier motel.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: NZD 15 for adults and NZD 15 for children

Things to do

  • Helicopter/aeroplane tours

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator
  • Room service
  • Toaster

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 9:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 45.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per day
  • Breakage deposit: NZD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 15 for adults and from NZD 15 for children
  • Rollaway bed fee: NZD 45.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a smoke detector
The front desk at this property is open daily from 9:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Franz Alpine Retreat Cabin
Franz Alpine Retreat Cabin Franz Josef Glacier
Franz Alpine Retreat Franz Josef Glacier
Jag Escape Franz Alpine Retreat Cabin Franz Josef Glacier
Jag Escape Franz Alpine Retreat Cabin
Jag Escape Franz Alpine Retreat Franz Josef Glacier
Jag Escape Franz Alpine Retreat
Franz Alpine Retreat Motel
Jag Escape Franz Alpine Retreat
Franz Alpine Retreat Franz Josef Glacier
Franz Alpine Retreat Motel Franz Josef Glacier

Franz Alpine Retreat Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 463 reviews
Rating 8 - Good. 150 out of 463 reviews
Rating 6 - Okay. 43 out of 463 reviews
Rating 4 - Poor. 13 out of 463 reviews
Rating 2 - Terrible. 8 out of 463 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sung Eun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Dec 2024

8/10 Good

david

Liked: Cleanliness, property conditions & facilities, room comfort
A quiet and comfortable getaway
Quiet spot. It rained in the evening; electricity power was cut and restored about an hour. The only sink was inside the toilet and was rather small. TV was a mini 24 inch.
Stayed 2 nights in Dec 2024

8/10 Good

Louvain, Fig Tree Pocket

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, quiet and well-appointed chalets. About 4km from town so no hustle and bustle. Basic but not 'budget' as it felt quite luxurious for what it was. Stayed in the 2 bed one bath bracken chalet - can't fault it.
Stayed 1 night in Dec 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful mountain view. No nonsense room with just what you need at a great price.
Stayed 1 night in Nov 2024

10/10 Excellent

D. Eliana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, clean, comfortable, warm plenty of hot water, convenient for our plans. Although our accommodation was small we love the small details very nice.
Stayed 1 night in Oct 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The accommodation was okay for the time we were there. It's a short drive from Franz Josef. Facilities limited. Only microwave, kettle and toaster. No decent sink to wash up in, only the one in the bathroom and did not like the rules imposed. No strong food smells (although we didn't cook anything strong, not to wipe make-up on the towels, flannels). Heating wasn't on nor was the fridge when we arrived and no note to say the fridge needed to be switched on. Reception not manned either: had to telephone for someone to appear. All bars, restaurants, food stores 5km away in Franz Josef.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Staff lovely
Stayed 2 nights in Oct 2024

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this place were fantastic. It was very calm and relaxing with a nice quiet start to every morning. This is about a 5 minute drive to the main area with cafe and shops so you’ll need a car to get to and from food, but would definitely book here again without a doubt. We did not have a kitchen but the option to have one is good out here.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sapana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bee Leng

Stayed 2 nights in Mar 2024

8/10 Good

Anne Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a fair way out of town but it is nice and quiet with great views across the countryside to the hills. There is a small kitchenette with microwave, crockery and cutlery, and detergent, tea towel etc, but no sink for washing dishes. This is has to be done in the bathroom! Did we not learn anything during COVID about clean and dirty workflows! There is a warning about using the shower: if you get the bedroom carpet wet you will be charged a fee. This is because the shower tap is positioned such that the water temperature cannot be regulated with the door open so you have to get under a cold shower, close the door and then regulate the temperature. Poor design and installation become the problem of the guest. Two heaters in the room: one didn't work and the other was ineffective.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious room - 5 minutes drive to the town centre.

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The motel is conveniently located and reasonably priced. Even being close to Hwy 6, it was quite. There was separate parking near cottage. It's very well maintained.
Stayed 1 night in Feb 2024

10/10 Excellent

Rahul

Liked: Cleanliness, property conditions & facilities, room comfort
Great sized rooms, but not in town
Great sized cottage with plenty of space, which we enjoyed a lot. A fair bit of drive out of town so having a car is an absolute must. There was some issue with electricity for a while but probably not the hotel's fault. No one around at reception most of the time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely roomy chalet in great condition. Short drive to the township.
Stayed 2 nights in Mar 2024

8/10 Good

Vonida

Liked: Cleanliness, staff & service, property conditions & facilities
Great place that’s not too far of a drive for food and shops. Franz Josef is small so everything was within 15 min drive. I would say WiFi is spotty so I rarely used it.
Stayed 2 nights in Mar 2024

4/10 Poor

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Uncomfortable, small, lots of restrictions, limited heating.
Stayed 2 nights in Feb 2024

8/10 Good

Warwick

Travelled with partner
Rural location. Quiet. We had a two bedroom unit which was very spacious
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheila

Great place to stay
Great place to stay,just outside Franz josef.great little place,heater if it’s cold,has microwave for simple stuff. Not keen on washing up in the sink you wash in tho. Has a fridge and utensils for two people.really nice to have chairs and table outside to sit in the sun
Stayed 2 nights in Feb 2024

6/10 Okay

Jeryl

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was very nice as was the staff. My issue with the room was that there was only 1 tiny sink in the bathroom. In the living room / kitchen area there is a fridge, microwave, hot kettle and plates, bowls and silverware but there is no sink there. So if you eat a bowl of cereal or a bowl of yogurt, for example, you have to take those bowls into the bathroom and rinse them in the very tiny sink.
Stayed 4 nights in Jan 2024

8/10 Good

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located 5 minutes from FJ but a nice drive anyway.
Stayed 2 nights in Feb 2024

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Too far out of town
Stayed 2 nights in Feb 2024

8/10 Good

Santhana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No great view from our unit. The photos are misleading.
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view of the Franz Josef glacier from our chalet. Large and spacious, it was an accommodation we will never forget staying at. Conveniently located just outside of town, we were able to get what we needed, visit where we wanted, and finish the day with a beautiful stay.
Stayed 1 night in Dec 2023

8/10 Good

Girish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seams clean, close to the main highway, not too far from the main town center. Breakfast options are terrible, its best to go into town and grab a bite. The folks running/managing the place could improve their communication skills/style.
Stayed 1 night in Dec 2023