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Castaways Resort and Suites

3.0 star property

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Photo gallery for Castaways Resort and Suites

Outdoor pool
Suite Room 1 king Bed + Parlor Room | Living room | TV
Hallway
Property grounds
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
42629 East Mall Drive, Freeport, Grand Bahama
  • Place, International Bazaar
    ‪15 min walk‬
  • Place, Cooper's Castle
    ‪3 min drive‬
  • Place, Ruby Golf Course
    ‪4 min drive‬
  • Airport, Freeport (FPO-Grand Bahama Intl.)
    ‪4 min drive‬

Room options

View all photos for King Room 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

King Room 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room 2 Double Beds

Standard Room 2 Double Beds | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room 2 Double Beds

7.2 out of 10
Good
(13 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Room 1 king Bed + Parlor Room

In-room safe, desk, blackout curtains, iron/ironing board

Suite Room 1 king Bed + Parlor Room

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Castaways Resort and Suites

Resort in Freeport with fitness centre and 24-hour front desk
This resort features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a poolside bar and a business centre.
Castaways Resort and Suites offers 118 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Cable televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Freeport resort provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Castaways Resort and Suites. During your stay, you're just a quick walk from Lucayan Archipelago. Features include free WiFi in public areas and a free manager's reception, plus an outdoor pool.
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a playground
  • Steps from Lucayan Archipelago and a 2-minute drive from International Bazaar
  • Local-area shuttle service available for a fee
Castaways Resort and Suites offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this resort measures 580 square feet (54 square metres) and includes conference space. A library, a vending machine, and tour/ticket assistance are also featured at the business-friendly Castaways Resort and Suites.

Smoking is allowed in designated areas at this 3-star Freeport resort.

The resort hosts a free manager's reception on selected days.
Castaways Resort and Suites has a restaurant serving breakfast and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: USD 8.99 to 18.99 for adults and USD 6.99 to 8.99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception

Things to do

  • Art gallery
  • Designer stores
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 580 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a national park

Accessibility

  • Lift

More

  • 4 floors
  • Built in 1990
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Guests must transfer via aeroplane and boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Castaways Resort and Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 100 per day for guests aged under 21 years old staying between 2 March and 31 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8.99 to 18.99 for adults and USD 6.99 to 8.99 for children
  • In-room safe fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by aeroplane and boat. Transfers need to be confirmed by contacting the property at least 72 hours before travel on the number on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Castaways Freeport
Castaways And Suites Freeport
Castaways Resort Freeport
Castaways Resort Suites
Castaways Resort and Suites Resort
Castaways Resort and Suites Freeport
Castaways Resort and Suites Resort Freeport

Castaways Resort and Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 290 reviews
Rating 8 - Good. 67 out of 290 reviews
Rating 6 - Okay. 67 out of 290 reviews
Rating 4 - Poor. 34 out of 290 reviews
Rating 2 - Terrible. 38 out of 290 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

henry

Good location to fastfood spots for quick bite and can take a few minutes walk to downtown on a cool day.
Stayed 4 nights in Sep 2025

6/10 Okay

Carolyn

Outdated, need improvement all around.
Stayed 1 night in Sep 2025

6/10 Okay

Travina

Stayed 4 nights in Sep 2025

10/10 Excellent

Clayton

Stayed 2 nights in Jul 2025

8/10 Good

Mario

Stayed 1 night in Sep 2025

10/10 Excellent

Matthan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 1 night in Sep 2025

10/10 Excellent

Pedro

Stayed 2 nights in Sep 2025

6/10 Okay

Gabriel

Stayed 2 nights in Aug 2025

6/10 Okay

Walesia

Travelled with partner
Disliked: Amenities
I didn't like the fact that I was not told ahead of check in, not even at check in thzt the pool was down
Stayed 4 nights in Aug 2025

10/10 Excellent

KAREEM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort is really nice clean and comfortable friendly staff
Stayed 1 night in Aug 2025

8/10 Good

Ellamae, Palm Bay

Stayed 1 night in Aug 2025

10/10 Excellent

Romon

Stayed 1 night in Aug 2025

6/10 Okay

Edward

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Ranford A, Davie

Business traveller
Disliked: Amenities
Run down property
Stayed 1 night in Jul 2025

6/10 Okay

MARIO

Business traveller
Regular, brown water, shower faucett damaged
Stayed 2 nights in Aug 2025

2/10 Terrible

alexandre, Boynton Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV is not working. The AC is a window unit, very loud and blowing right on you. Not possible to sleep. The pool is not clean, water is green and murky. Faucets are very old and rusty. Door is rotten on the bottom, looks like abandoned house. The safe has no lock. Cleaning lady left her bucket and other stuff in my room for hours. Towels are tiny and rough. The price of $100 per night is not realistic. $20 at best.
Stayed 4 nights in Aug 2025

6/10 Okay

Philip

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort

Misrepresented

Taxes was added at the front desk...pool was a lil green and it was a big issue with checkout time posted on your site and what it actually is....and the AC unit was to small to Kool the room
Stayed 1 night in Aug 2025

8/10 Good

Erica

Stayed 2 nights in Aug 2025

8/10 Good

Erica

Travelled with family
Bed comfort and internet access
Stayed 1 night in Aug 2025

10/10 Excellent

maverick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the place
Stayed 2 nights in Aug 2025

2/10 Terrible

Nadia

Disliked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

tyrone Thomas

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall the hotel was good
Stayed 4 nights in Aug 2025

10/10 Excellent

Keivano

Stayed 2 nights in Aug 2025

2/10 Terrible

Roger

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was a complete roach motel and it’s a bit sad that I have to write a review like this because this is my country and I want everyone to win but this is horrible representation. Allow me to begin with the positive: the staff was hospitable. Now for the bad, the hotel was nasty. The sheets for one were stained and seemingly used. I get the impression that they have a problem with maintenance because room service took my towels at 10am and I didn’t get new towels until late that evening. I had to call them and ask them to bring towels and they only brought one so I had to share with my guest. Additionally the hotel is infested with with roaches of all sizes big small large medium they did not discriminate. I even found one on my bed. The water pressure in the shower was low and the water was not hot enough. The wifi connection was weak and the power in the hotel went out twice leaning the room hot and dark. It was the wirst experience I’ve ever had and would never ever go back.
Stayed 3 nights in Jul 2025

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025