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Best Western Frodsham Forest Hills Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Frodsham Forest Hills Hotel

View from property
Front of property
Indoor pool
Aerial view
Courtyard

Reviews

8.2 out of 10

Very good

Popular amenities

Explore the area

Map
Overton Hill, Frodsham, England, WA6 6HH
  • Lady Heyes Crafts and Antique Centre
    3 min drive
  • Bulls Head
    8 min walk
  • Frodsham Station
    3 min drive
  • Manchester (MAN)
    36 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Desk, free WiFi, bed sheets

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed) | Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

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for 1 night
includes taxes & fees
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About this property

Best Western Frodsham Forest Hills Hotel

Hotel in Frodsham with full-service spa and fitness centre
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Best Western Frodsham Forest Hills Hotel offers 58 accommodations with designer toiletries and a hairdryer. Digital televisions are provided. Bathrooms include baths or showers with a deep soaking bath and complimentary toiletries.

This Frodsham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Our customers tell us that they can't get enough of the helpful staff at Best Western Frodsham Forest Hills Hotel. During your stay, you'll be within walking distance of Lady Heyes Crafts and Antique Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge in a treatment at the full-service spa
  • Services include tour or ticket assistance, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Lady Heyes Crafts and Antique Centre and 8 minutes from Delamere Forest
  • Dogs welcome for a fee
Best Western Frodsham Forest Hills Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and a sauna are also featured at the business-friendly Best Western Frodsham Forest Hills Hotel. Free self parking is available.

This 3-star Frodsham hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily.
Grill on the Hill – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily English breakfast available for a fee: GBP 12.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grill on the Hill

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12.50 per person
  • Pet fee: GBP 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

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Best Western Frodsham Forest Hills Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 331 out of 824 reviews" "
Rating 8 - Good. 322 out of 824 reviews" "
Rating 6 - Okay. 105 out of 824 reviews" "
Rating 4 - Poor. 42 out of 824 reviews" "
Rating 2 - Terrible. 24 out of 824 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Bonus having a gym pool jacuzzi. Staff All lovely. Only have 2 small negatives.cooked Breakfast on day 2 was luke warm and on checking out no staff was at the desk. Had to ring the bell twice and waited for about 10 minutes before someone came.
Stayed 2 nights in Sep 2024

8/10 Good

Shaun

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good Stay
Good stay. Hotel is a little dated but renovations seem to be taking place but overall clean, good facilities in a nice area. Would stay again
Stayed 1 night in Sep 2024

8/10 Good

Magnus

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was ok just old and tired
Stayed 1 night in Sep 2024

6/10 Okay

Huw

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay and good food
Stayed in 2 rooms. One was updated with lovely bathroom but the other had a very old bathroom and looked worn out. The hotel is getting upgraded and we got both ends of the renovations. It will look great once it is finished. Had a meal in the new restaurant which was lovely.
Stayed 1 night in Sep 2024

6/10 Okay

alan

Hotel decor is dated and tired worn carpets etc, but has been recently tidied up a bit with a lick of paint here and there. Bedrooms really need updating and refurnishing.
Stayed 1 night in Sep 2024

10/10 Excellent

Azadeh

Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Stayed 1 night in Sep 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

simon

Liked: Cleanliness, property conditions & facilities, room comfort
All good in the end 1 st room not to good 2 nd and upgrade was very goid
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel and surrounding area need updating. Staff were friendly and helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Mark, ALCESTER

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated rooms. Peach bathroom suite. Towel on full heat and would not turn down. No toilet roll holder. Plus side : huge TV and good lighting.
Stayed 1 night in Aug 2024

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice Hotel, but Decor Tired
The hotel was comfortable but the decor was "tired". The hotel is in the middle of a refurbishment and I'm sure this will bring it back to being "the place to be"
Stayed 6 nights in Aug 2024

10/10 Excellent

PATRICK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service
Misleading about pet friendliness, lied to Hotels.
We were turned away because we had a cat with us. This property is listed as pet friendly, and prior to today, did not state that it is "dogs only" as the receptionist stated upon our arrival. They said the cat can't come in and would have to stay in the car park. He said there's dogs in the hotels and if the cat got out "it would be murdered". That was very condescending, I've stayed at plenty hotels with both cats and dogs and no one got out or got murdered. We did not stay here as a result as we were not comfortable leaving the cat in the car. It wasn't that the cat would have an issue with it (cats keep to themselves after all, and we have a litter box/food/water set up as we do long drives), but rather I didn't feel comfortable leaving the cat unattended. Even the Beat Western site for this location only stated that it's pet friendly, noting "dogs will be charged 15 gbp" but did not mention any exclusions. I was willing to pay for the cat but that wasn't an option. The receptionist then proceeded to state "I wouldn't leave my cat in a car but that's not my business" (paraphrasing the last part as I was very unnerved at that point). When I tried to get a refund from Hotels.com, they said they can not do so because the Best Western said we stayed there. That is a lie. It can be verified on CCTV that we left the property after that interaction and did not return. We stayed elsewhere in the center of Chester at a much more accommodating place.
Stayed 1 night in Aug 2024

6/10 Okay

P A

Stayed 2 nights in Aug 2024

4/10 Poor

Jacqueline

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

j

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2024

8/10 Good

Marcio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amazing location. Ongoing refurbishment but did not affect our stay.
Stayed 1 night in Aug 2024

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool
Stayed 1 night in Jul 2024