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4.2 out of 5

"It was very comfortable, lots of places to chill, have drinks/snacks or just catch the sun. " More

By a verified traveller on Wed 30 Aug 2023

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Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double or Twin Room, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Double or Twin Room, Partial Sea View (Side Sea View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Double or Twin Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Pestana Casino Park Ocean and SPA Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from CR7 Museum. You'll find features such as free WiFi in public areas, plus 3 restaurants and a full-service spa.

  • Free WiFi
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body treatments or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Madeira Casino and 10 minutes on foot from CR7 Museum
  • Airport shuttle service available for a fee

Pestana Casino Park Ocean and SPA Hotel ratings based on 91 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pestana Casino Park Ocean and SPA Hotel

Everyone (25) Couples (48) Family (7) Other (4) Friends (4)
5 out of 5
It was very comfortable, lots of places to chill, have drinks/snacks or just catch the sun.

Posted by on 30 Aug 2023

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Comment from Hotel Management

31 Aug 2023 by Orlando Araujo

Dear Phillip,Thank you for your feedback which deserved our best attention. We are very happy to know you have spent a lovely time with us and we were able to create a memorable experience.We are looking forward to welcoming you back soon.Best regards,Orlando AraujoUnit's Manager

4 out of 5
The standard of accommodation was very good. It's a lovely, spacious and comfortable hotel. Some of the decor was a little tired but it did not detract from our enjoyment. It's well located.

Posted by on 20 Nov 2019

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Comment from Hotel Management

24 Nov 2019 by Fernando Carriço

Dear Guest, It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Casino Park and to offering you “the time of your life” Kindest regards, Fernando Carriço Unit Manager

5 out of 5
Lovely hotel, great facilities, beautiful view from breakfast which you can enjoy outside near the pool. Big, comfortable beds with good Aircon in the rooms. Well situated to town. Staff are friendly. The road up from Funchal centre is on a hill but so is most of Madeira, walk through the park to make the walk easier and more scenic. Ideal for casino if you like visiting one. Regular buses run from the main road to quite a lot of places.

Posted by on 14 Oct 2019

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Comment from Hotel Management

17 Oct 2019 by Fernando Carriço

Dear Guest, We appreciate your feedback regarding our hotel. Thank you for highlighting our facilities, views, location and staff service. I will share your comments with the team involved. It was a pleasure to have you as our guest and we will be delighted if you return. Best regards, Fernando Carriço Unit's Manager

2 out of 5
There is NO WAY this hotel should have a 5 star rating. No tea/coffee free water in rooms. Bed huge but do old and uncomfortable, towels like do old they are almost see through. Lifts totally outdated, you have to wait forever, prices at pool bar are 3 times the price of anywhere else & food as in the buffet poor quality and cold. Very bad for disabled people absolutely disgraceful the ramp to breakfast.

Posted by on 25 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by Fernando Carriço

Dear Guest, Thank you for taking the time to share with us your comments and views. At Pestana Casino Park, we take our guests’ feedback seriously as this is the only way we can truly measure and continuously improve the service we provide to our guests. We are disappointed to hear you didn’t find our accommodations offerings excellent, and we apologize for being unable to impress you in this aspect. Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future. Kind regards, Fernando Carriço Unit Manager

4 out of 5
The pool and spa were great. The staff were really friendly and helpful. Tea and Coffee in the room would have been very welcome and a welcome drink on arrival with maybe a better explanation of facilities opening times. Some items and decoration very tired and i need of replacement/tlc e.g carpets in communal areas.

Posted by on 7 Jun 2019

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Comment from Hotel Management

7 Jun 2019 by Fernando Carriço

Dear Guest, We would like to thank you for taking the time to write your feedback regarding you stay at the Pestana Casino Park, upon which we have carefully read all your comments about our hotel and our services. Thank you for highlighting our staff for their exceptional service. I will share your comments with the team who will be glad to hear them. Please do make the time for another visit in the not too distant future and we are all glad you enjoyed your time with us. Best regards, Fernando Carriço Unit Manager

5 out of 5
We were very lucky and upgraded to a suite. The breakfast was excellent and the views from the pool lovely. Very enjoyable stay.

Posted by on 13 May 2018

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Comment from Hotel Management

13 May 2018 by Fernando Carriço

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Casino Park. We are delighted to hear you had a great time with us. We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your next visit. Sincerely, Fernando Carriço Unit Manager

5 out of 5

Beautiful building in fantastic location

This was our fourth visit to the Casino Park and we were not disappointed. The building is an architectural work of art, the staff pleasant and helpful, the rooms are comfortable and well equipped (plenty of towels, robes, free Wifi etc). Breakfast is excellent and rooms well cleaned. Currently (October 2017) there is a major building project being undertaken nearby which can sometimes be noisy and does impact the view to the west.

Posted by , from London on 21 Oct 2017

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3 out of 5

Not a 5 star hotel

Not a great experience Staff not very accommodating No iron service, they asked me to iron myself The hotel is super tired, definitely not a 5 star. The standards look more like a 3 star hotel. Smell and cleanness was ok, but nothing exceptional

Posted by , from London on 16 Oct 2017

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5 out of 5

Excellent Experience

Pros: Location and facilities.
Cons: n/a
Location: Great location walking distance to city centre and many local restaurants within easy walking distance.
Excellent hotel very helpful staff and great location.

Posted by , from Bournemouth on 4 Sep 2017

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5 out of 5

Good location

Pros: Short walk to the town, plenty restaurants nearby and spacious.
Great breakfast on the terrace overlooking the cruise terminal with the sunrise.

Posted by on 18 Dec 2016

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About the Pestana Casino Park Ocean and SPA Hotel

Location Rua Imperatriz D. Amélia, Funchal, 9004-513

Property Features

Pestana Casino Park Ocean and SPA Hotel offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. A casino, an outdoor pool, and an indoor pool are also featured at the luxury Pestana Casino Park Ocean and SPA Hotel. Parking is available for a fee. This 5-star Funchal hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Conference rooms
  • Casino
  • Nightclub
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pestana Casino Park Ocean and SPA Hotel offers 379 accommodations with minibars and a safe. Rooms open to balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Combined shower/bath
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

Panoramico – This buffet restaurant serves breakfast, lunch and dinner.

Sunset – This brasserie serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor tennis court, a marina and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Personal motor watercraft nearby
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include massages and body treatments. The spa is equipped with a hot tub and Turkish bath/hammam.

  • Body treatments
  • Hot tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. The property is professionally cleaned.

  • Service animals are allowed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property registry number - 3976
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casino Park Pestana
  • Hotel Pestana Casino
  • Hotel Pestana Casino Park
  • Pestana Casino
  • Pestana Casino Park
  • Pestana Casino Park Funchal
  • Pestana Casino Park Hotel & Casino
  • Pestana Casino Park Hotel & Casino Funchal
  • Pestana Park Casino
  • Pestana Park Casino Hotel
  • Pestana Casino Park Hotel Casino Funchal
  • Pestana Casino Park Hotel Casino
  • Pestana Casino Park Casino Funchal
  • Pestana Casino Park Casino
  • Pestana Hotel Park
  • Pestana Casino Park Ocean Spa
  • Pestana Casino Park Hotel Casino
  • Pestana Casino Park Ocean and SPA Hotel Hotel
  • Pestana Casino Park Ocean and SPA Hotel Funchal
  • Pestana Casino Park Ocean and SPA Hotel Hotel Funchal

You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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