4/10 Poor
Shawn R.
29 Nov 2024
Liked: Cleanliness
Maravilla Resort Failure - Don't Book till Spring 2025. Location and Condo Just OK
I will begin with how it ended: We left early and didn't even use one night stay due to construction at the condo complex.
We were told of amenity closures after our last deposit was due and that the Marriott property next door could be used as an alternate. We were not able to cancel without losing a significant portion of our paid monies. When we got to the complex/condo, the construction equipment vibrated the condo noticeably all day, and on our first morning there, lawn blowers were noisily prepping for exterior paint. Only two elevators were working. Enjoying the balcony was not possible due to jack hammers/construction equipment making noise. We were told by the front office construction would be completed Spring 2025.
When we got the second notification one day before our check-in that the workout room would not be available, we spoke to the HOA Member owner and asked if we could be released from our rental agreement because the convenience of the amenities was no longer available as advertised. We were told no, and she only refunded us the pet deposit (19% of our overall charge).
The condo itself was decorated like the pictures. Key items to note: There isn't seating for four people to eat at the kitchen counter, so one family member was always standing for meal time. Sheets/towels are not white so I wondered if they were clean. No beach towels were provided for use in the pools (not an issue since only the heated pool was available during our stay).
Shawn R.
Stayed 3 nights in Nov 2024