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Crossroads Inn & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout curtains, iron/ironing board
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board
Exterior
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pool
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Parking included
    Parking included

Explore the area

Map
Gatlinburg, TN
  • Traffic Light #3
    3 min walk
  • Historic Ogle Log Cabin
    3 min walk
  • Anakeesta
    6 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    67 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout curtains, iron/ironing board

Single Room, 1 King Bed (Seasonal Fireplace)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout curtains, iron/ironing board

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout curtains, iron/ironing board

LOFT room ,1 king bed with jetted tub

  • Sleeps 3
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies
Along with a 24-hour business centre, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, laundry facilities and a 24-hour front desk.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Crossroads Inn & Suites. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self-parking, plus a 24-hour business centre.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business centre, laundry facilities and a lift
  • Guests have great things to say about the local sightseeing and the breakfast
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. There's an onsite 24-hour business centre. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free self-service breakfast daily from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 5 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 529 out of 1167 reviews" "
Rating 8 - Good. 349 out of 1167 reviews" "
Rating 6 - Okay. 159 out of 1167 reviews" "
Rating 4 - Poor. 75 out of 1167 reviews" "
Rating 2 - Terrible. 55 out of 1167 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charles F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Enjoyed stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Marilyn, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, next year we will be back again.
Stayed 3 nights in Aug 2024

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Room was clean and comfortable. The staff was responsive when needed. No problems with anything. I definitely will stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a great 7 night stay while exploring GSMNP. Hotel was clean, beds comfortable, room quiet except for only the noisiest of neighbors, and was walkable to whatever we wanted in Gatlinburg. Also provided easy access to Pigeon Forge. There was zero evidence of bugs which is important to me. Would stay again.
Stayed 7 nights in Aug 2024

10/10 Excellent

William J

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
They have remodeled the rooms and they are very clean and comfortable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people on the desk, en excellent people doing the room service
Stayed 5 nights in Aug 2024

10/10 Excellent

serafin

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

lupe

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,good breakfast,a nice hotel I’ll stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Walls are pretty thin and you can hear your neighbors. Very convenient location and the parking is easy and plentiful in the lot. Would stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly, clean and perfect location
wanted something within walking distance of shops, wasnt sure because it wasnt some big name hotel. But took a chance, this place is not only affordable, but very friendly workers and clean. Breakfast was very good. The young lady on 3rd shift, was super sweet and she told me id see a bear before my departure and she was right. Our last night there, a bear crossed the street right in front of our hotel, then proceeded to come back across the street. My kids were beyond excited, to finally see a bear soo close. The place definitely nailed it for my family and when i come back to the area, we will definitely stay there again!
Stayed 2 nights in Aug 2024

8/10 Good

Carly

Stayed 4 nights in Aug 2024

8/10 Good

Tear

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great spot and the service was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

LINDA

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Olga, Eau Claire

Travelled with family and small children
Liked: Cleanliness
Being a person not use to seeing bears there elevator is slower than I don’t know what , but other than that we had a good stay.
Stayed 3 nights in Aug 2024

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Weekend with the Grandkids
Housekeeping was wonderful! The size of the room was great and the kids loved the pools. The property needs some updating and repairs but it's a great location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time at Crossroads Inn, the last time being January 2023. There appear to have been renovations and improvements. At our last visit, the breakfast area was being redone and this visit, it was easy to get in for breakfast. The property is within walking distance of most of the "strip" in Gatlinburg. In our two full days there, we never used the car. We'll be back!
Stayed 3 nights in Aug 2024

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it here.. we walk to all of he things we want to do in gatlinburg.. and when we want to go to pigeon forge it’s just right down the road!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was excellent.
Stayed 4 nights in Aug 2024

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed our stay here! Loved being in walking distance to downtown Gatlinburg. Room was updated and clean. Our kids loved the pool. Breakfast was good.
Stayed 2 nights in Jul 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety for breakfast was good
Stayed 4 nights in Aug 2024