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Crossroads Inn & Suites

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout curtains, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board
Seasonal outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry
  • Pool
  • Parking included

Explore the area

Map
Gatlinburg, TN
  • Historic Ogle Log Cabin
    ‪3 min walk‬
  • Anakeesta
    ‪6 min walk‬
  • Traffic Light #5
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout curtains, iron/ironing board

Single Room, 1 King Bed (Seasonal Fireplace)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout curtains, iron/ironing board

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout curtains, iron/ironing board

LOFT room ,1 king bed with jetted tub

  • Sleeps 3
  • 1 King Bed

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The price is €59
for 1 room
includes taxes & fees
13 Feb - 14 Feb
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About this property

Crossroads Inn & Suites

Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies
Along with a 24-hour business centre, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, laundry facilities and a 24-hour front desk.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Crossroads Inn & Suites. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self-parking, plus a 24-hour business centre.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business centre, laundry facilities and a lift
  • Guests have great things to say about the local sightseeing and the clean guestrooms
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. There's an onsite 24-hour business centre. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free self-service breakfast daily from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 595 out of 1229 reviews" "
Rating 8 - Good. 347 out of 1229 reviews" "
Rating 6 - Okay. 157 out of 1229 reviews" "
Rating 4 - Poor. 77 out of 1229 reviews" "
Rating 2 - Terrible. 53 out of 1229 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Milka

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and the room they gave us was not even cleaned, unmade bed, unflushed toilet, heat was up to 90 degrees! The person who checked us in just talked about bears in the area. No mention on where the breakfast was served and what time, we had to ask in the morning. Would not stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here one night. We loved the location about t away from direct centre of town but all walkable. Safe quiet lots of parking. Room very spacious. Good value
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Rajesh

Travelled with family
Disliked: Staff & service
Expensive not worthy for money But good location
Stayed 2 nights in Oct 2024

6/10 Okay

Jorge

Travelled with partner
Liked: Staff & service
I liked everything about hotel except for the mattresses. Most uncomfortable mattress I’ve ever slept on.
Stayed 2 nights in Oct 2024

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was Great. Clean, quiet, decent breakfast items. Bed was a little to firm for me.
Stayed 3 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with family
The accommodations were clean. The staff were friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative is they did not have a work out facility that was advertised. The housekeeping was excellent and the amount of TV channels were great for sport lovers.
Stayed 8 nights in Oct 2024

10/10 Excellent

HONGFENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
center of the city. easy park. large room
Stayed 2 nights in Oct 2024

10/10 Excellent

Tanray

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Will definitely be staying here again. And we got a chance to see a bear on the property running around everyone was excited taking photos. Housekeeping services were amazing as well as the breakfast.!!!!
Stayed 3 nights in Oct 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a room with a jet tub and a fireplace. The tub and fireplace were amazing. The king bed was really comfortable too! However, the room and the hotel as a whole are interesting. Many things have been renovated and are brand new, like the furniture, bathroom sinks and mirrors, tiled floors and carpets. Other things are old and outdated, like the showers, toilets, A/Cs and TVs. Over all, this was not a bad stay for the price, especially considering you're right in downtown Gatlinburg. I would stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Klayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
The room was roomy, comfortable, pretty well maintained, comfortable bed, my wife requested extra pillows and they were quickly supplied, reasonably priced, trolly stop close by (purple route), eateries close by, right on the parkway, don't leave food in your vehicle as bears might break in which i was told can be a problem at any of the hotel's in town. We had a hreat and comfortable time and didn't break the bank. We didn't swim but they have a nice moderately sized pool for adults and wading pool for kids.
Stayed 3 nights in Oct 2024

10/10 Excellent

Leah

Stayed 3 nights in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ashok Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and well maintained. Highly recommend this hotel.
Stayed 1 night in Oct 2024

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place at reasonable price
The room was nice; large & updated; comfortable beds & clean. However outside noises were loud; we kept the fan on constant to help drown them out while we slept. Also, our room was directly below the breakfast room, so there was no sleeping late as you could here the chairs moving on the hard floor above.
Stayed 3 nights in Oct 2024

8/10 Good

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Daulton

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We would say the best part about this hotel is how close it is to the strip, we walked to everything and right down the street was a great coffee shop. The only time we ever drove was for pigeon forge or Dollywood. Free breakfast wasn’t bad. The worst thing we’d have to complain about is the floors. You walk barefoot and your feet turn black, but other than that we had a great experience.
Stayed 5 nights in Oct 2024

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, room comfort
Not as described
The room we had was supposed to be a handicap accessible room and it was definitely not. There was a full bathtub and no grab bars for the toilet. We were unable to use the shower due to it being in a tub and difficult to maneuver around the bathroom.
Stayed 1 night in Oct 2024

2/10 Terrible

Devin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t expect much here
Super over priced for a dirty hotel that doesn’t get much maintenance, maybe my standards are a bit high but I expected a lot nicer of a place for almost $300 a night. Room came with a jacuzzi, had to clean it 4-5 times prior to using it. Internet is TERRIBLE also, so if you plan on doing work from here Think again
Stayed 2 nights in Oct 2024

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Was pleased and would stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The staff was very nice. We liked being able to walk Gatlinburg and not have to move our car. Our only complaint is the water pressure in the shower was very minimal.... maybe update the tub/shower? However, loved the big lighted mirror! King sized bed was comfortable too.
Stayed 3 nights in Oct 2024