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Hilton Garden Inn Gatlinburg

3.0 star property

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Photo gallery for Hilton Garden Inn Gatlinburg

Terrace/patio
Exterior
Lobby
Indoor pool
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar

Explore the area

Map
635 River Road, Gatlinburg, TN, 37738
  • Ober Gatlinburg Aerial Tramway
    ‪3 min walk‬
  • Traffic Light #8
    ‪6 min walk‬
  • Ripley's Believe It Or Not Museum
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Single King Bed, Whirlpool, Sectional

Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed, Whirlpool, Sectional

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Queen, Junior Suite, Pullout, Roll-In Shower

49-inch LCD TV with satellite channels, TV

Single Queen, Junior Suite, Pullout, Roll-In Shower

  • Mountain view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Double Queens, Junior Suite, Pullout, Balcony

49-inch LCD TV with satellite channels, TV

Double Queens, Junior Suite, Pullout, Balcony

  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Double Queens

Desk, blackout curtains, iron/ironing board, free WiFi

Double Queens

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single King Bed, Accessible Suite, Whirlpool, Sectional

Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed, Accessible Suite, Whirlpool, Sectional

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Queen, Accessible Suite, Pullout

49-inch LCD TV with satellite channels, TV

Single Queen, Accessible Suite, Pullout

  • Mountain view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Double Queens, Accessible Suite, Pullout

49-inch LCD TV with satellite channels, TV

Double Queens, Accessible Suite, Pullout

  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Single King Bed, Fireplace

Single King Bed, Fireplace | Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed, Fireplace

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Single King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Single King Bed, Fireplace, Whirlpool, Balcony

Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed, Fireplace, Whirlpool, Balcony

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Single King Bed, Junior Suite, Pullout, Balcony

49-inch LCD TV with satellite channels, TV

Single King Bed, Junior Suite, Pullout, Balcony

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Double Queens, Accessible Suite, Pullout, Roll-In Shower

49-inch LCD TV with satellite channels, TV

Double Queens, Accessible Suite, Pullout, Roll-In Shower

  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

  • Pool
  • Hot tub
  • Pet-friendly
  • Kids pool
4.4 out of 5, Excellent, (1610)
The price is €145
for 1 room
includes taxes & fees
18 Mar - 19 Mar
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

About this property

Hilton Garden Inn Gatlinburg

Hotel with free parking, a short walk to Great Smoky Mountains National Park
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and Access to hot tub are on-site. Housekeeping is available on request.
Hilton Garden Inn Gatlinburg offers 118 air-conditioned accommodations with coffee/tea makers and a hairdryer. 49-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Gatlinburg. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes tennis courts and a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Great Smoky Mountains National Park and SkyPark
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hilton Garden Inn Gatlinburg offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 1196 square feet (111 square metres) and includes conference space. The business-friendly Hilton Garden Inn Gatlinburg also features multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This 3-star Gatlinburg hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Garden Grille – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 12 for adults and USD 7 to 9 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Grille

Things to do

  • Golf
  • Gym
  • Indoor pool
  • Spa tub
  • Tennis
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 1,196 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 12.00 for adults and USD 7.00 to 9.00 for children
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Gatlinburg Hotel
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hilton Garn Inn Gatlinburg
Hilton Gatlinburg Gatlinburg
Hilton Garden Inn Gatlinburg Hotel
Hilton Garden Inn Gatlinburg Gatlinburg
Hilton Garden Inn Gatlinburg Hotel Gatlinburg

Hilton Garden Inn Gatlinburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1001 reviews
Rating 8 - Good. 261 out of 1001 reviews
Rating 6 - Okay. 63 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Liked: Staff & service
Disliked: Cleanliness
The sheets were not clean in the bed, and the sofa was disgusting. Didn't really have much confidence that the place was clean at all. Why are the bedsheets stained here? And why am I paying so much for such poor quality? Horrendous.
Stayed 1 night in Nov 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how close we were to the Parkway but far enough that we felt secluded. The staff were extremely friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kelli, Damascus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel!
Stayed 2 nights in Aug 2024

10/10 Excellent

Joy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay Love the property and location
Stayed 3 nights in Nov 2024

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and friendly and explained very well and very close to all amenities We will recommend Hilton to my friends is the best to stay in Gatlinburg!
Stayed 1 night in Nov 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay at the Hilton. The staff was very accommodating. Our only issue was that we couldn't open the shades in the bedroom to get extra light into the room. We were informed that many shades throughout were broken and waiting to be replaced. Besides that, everything was awesome. Thanks
Stayed 4 nights in Nov 2024

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, beautiful scenery
Stayed 2 nights in Nov 2024

10/10 Excellent

Ismary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is perfectly centered around he city and ealkable everywhere

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying there again
Stayed 5 nights in Nov 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

somphong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at
Stayed 2 nights in Nov 2024

10/10 Excellent

Laura, Lorton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the main shopping and restaurants. Very walkable, just watch out for bears :) Good breakfast options too
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. There was even a bear in the parking lot to take care of your trash. Just be bear aware and all is good. The bear gave a stare and moved on. I would stay here again if in Gatlinberg.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was clean and quiet. We pre purchased breakfast wishing to get early starts on hiking trails. Daily, the fellow checking us in for breakfast was rude and abrasive. This should have been the easiest part of the day, yet he made it difficult. The food was of poor quality as it was prepared poorly. The woman who attended our table was affable and helpful. If I were foolish enough to ever stay there again, I would never eat there.
Stayed 7 nights in Oct 2024

4/10 Poor

Justin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
They clearly purchased an old, existing hotel and just slapped the Hilton name on it. The room was extremely dated and the conditions in the bathroom were awful. Mold, chipped paint falling off ceiling, grime. The staff were all wonderful, the lobby and 'community' areas fine. But the rooms are nowhere near the Hilton standard and certainly not worth $250a night.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mersiha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff very friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gatlinburg is a very busy town. I loved that this hotel was so well located. After a day of exploring Great Smoky Mountains NP, it was perfect to park the car in the hotel lot and walk to any dining or entertainment experience in Gatlinburg. The hotel was very clean and the staff provided excellent service. I would definitely recommend staying here.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As nice a place as we have ever stayed in Gatlinburg.
Stayed 3 nights in Oct 2024

8/10 Good

paul

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024