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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Desk, blackout curtains, iron/ironing board, free WiFi
Desk, blackout curtains, iron/ironing board, free WiFi
Exterior
View from room
Seasonal outdoor pool

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Gatlinburg, TN
  • Ober Gatlinburg Aerial Tramway
    2 min walk
  • Gatlinburg Convention Center
    4 min walk
  • Traffic Light #10
    4 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

Desk, blackout curtains, iron/ironing board, free WiFi

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention centre, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, conference space and laundry facilities.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with coffee/tea makers and complimentary newspapers. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention centre and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes hiking/biking trails
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gatlinburg Convention Center and 5 minutes on foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg. For a fee, parking is available.

This Gatlinburg hotel is smoke free.

Guests are served a free buffet breakfast.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15.99 per accommodation, per night
The resort fee includes:
  • Housekeeping
  • Laundry facilities
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 10 per night
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • In-room safe fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 206 out of 1005 reviews" "
Rating 8 - Good. 245 out of 1005 reviews" "
Rating 6 - Okay. 186 out of 1005 reviews" "
Rating 4 - Poor. 185 out of 1005 reviews" "
Rating 2 - Terrible. 183 out of 1005 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Stayed 2 nights in Aug 2024

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The place and service were excellent. Thank you
Stayed 2 nights in Aug 2024

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were old and musty smelling. Only 1 elevator worked. The whole property needs a remodel
Stayed 1 night in Aug 2024

6/10 Okay

Maria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The other gentleman was very nice and accommodating and listened to our concerns. He moved us to a much better more convenient room. The first room we were assigned was so filthy and inconvenient. The room we were moved to was much better.
Stayed 2 nights in Aug 2024

6/10 Okay

rickie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location on the creek off the main road. Room was nice but carpet needed cleaning. Our sinks had no aerators on the water faucets so water splashing out of sink if you turned on to high
Stayed 4 nights in Aug 2024

2/10 Terrible

Dustin

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MS.
Great stay! Best bathroom/shower ever had! Enjoyed seeing bears almost every day!
Stayed 5 nights in Aug 2024

4/10 Poor

mary

Travelled with family
Very dirty hotel!
We have stayed here for over 30 years. We know the hotel is old, but old can be clean. We stayed in the upper building and the lobby was as dirty and then dirtier for our 3 night stay. Cleaning people don’t even have a vacuum with them. ALL windows are absolutely filthy. To sit by a window for the free breakfast was nauseating! The glass was sooo dirty. All lobby windows in both buildings were the same. Old CAN be clean. You need to get busy!! The towel rack was falling off the wall in the bathroom & the shower rod was on its’ 4th installation with no repair done to the prior 3! The adjoining room had obviously had a ceiling repair. The drywall was patched by someone who used their feet to apply it and it was never repainted. These owners need to pay some attention to this property!!!
Stayed 2 nights in Aug 2024

8/10 Good

Trisha

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Arrived to a moldy musty smell of a room. Turned in key and went to the Hilton Garden Inn. Parents also did same thing. Terrible, terrible, terrible. Would never book or recommend to anyone.
Stayed 4 nights in Aug 2024

8/10 Good

Hailey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a comfy room close to downtown, and got to see bears during our stay. Staff and atmosphere was friendly.
Stayed 2 nights in Aug 2024

2/10 Terrible

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The desk Staff was absolutely amazing. Very sweet we’re happy to give suggestions on the area. The property itself was the problem. The are sounding the property is dirty. The rooms had broken items such as the toilet! No one cleaned our rooms and believe it’s because we did not leave a tip in the envelope that was left out for a tip. I would not go back.
Stayed 2 nights in Jul 2024

6/10 Okay

Kristina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was dated, but still very nice. Great location, downtown walking distance to most of the desirable eateries and stores.
Stayed 2 nights in Aug 2024

6/10 Okay

Debora

Travelled with family
Liked: Cleanliness, staff & service
Beware
Beware! Booked a balcony room but, because i had a dog had to be 1st floor(i saw 5 different dogs on 2nd floor). Shower took forever to get lukewarm. Do not let them put you in room 101, bears use thar as a walk through most of night, then during the days you hear buggies up and down the corridor.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
The room needed work. The towel rack was coming out of the wall. The bathroom for sure could have been cleaner.
Stayed 3 nights in Aug 2024

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was unsanitary and was so humid the walls and floor were wet.
Stayed 2 nights in Aug 2024

6/10 Okay

Mohammad

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean at all. Bathroom door is not closing at all and celling paint is coming out. One bed was blanket and the other one is nothing . I called the reception and they told me they don't have any more. They charged for parking too.
Stayed 1 night in Jul 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Yanitza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it
Amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
We had a nice time. Enjoyed watching the bears.we was poolside and a nice nature area behind our room
Stayed 4 nights in Jul 2024

6/10 Okay

Barry

Just dirty outside ! Entryways dirty
Stayed 3 nights in Jul 2024

6/10 Okay

Barry

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Seen live bears. Outside was dirty ! Entryway dirty
Stayed 4 nights in Jul 2024

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service
We learned when we checked in that our room was actually a block around the corner at Hilltop. Parking was no trouble, the place was older, but quiet, it was clean and comfortable, and we had a good night. The staff were great. My friend left Her shoes behind, we shall see how that resolves, but we have called and asked if they found them.
Stayed 1 night in Jul 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Enjoyable Stay
Not a bad stay, customer service was top notch, room was pretty decent, only issue we had was TV did not go to channels and we could hear everyone outside partying or playing (kids) throughout the night. I would still stay here, good play at a good price
Stayed 1 night in Jul 2024