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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Lobby
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Gatlinburg Space Needle
    ‪11 min walk‬
  • SkyPark
    ‪11 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪19 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Comfort Suites Gatlinburg Downtown-Convention Center

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (619)
The price is €147
for 1 room
includes taxes & fees
21 Apr - 22 Apr
Comfort Suites Gatlinburg Downtown-Convention Center

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and seasonal outdoor pool
Along with an outdoor pool, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a 24-hour front desk and a TV in a common area are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, a lift and a vending machine
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Within a 15-minute walk of Gatlinburg Space Needle and SkyPark
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. An outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1006 reviews
Rating 8 - Good. 266 out of 1006 reviews
Rating 6 - Okay. 115 out of 1006 reviews
Rating 4 - Poor. 49 out of 1006 reviews
Rating 2 - Terrible. 54 out of 1006 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chona

Travelled with family
Liked: Cleanliness, staff & service
It was good… need more choices of breakfast… i lkie ot because i don’t have to park my car at ober mountain tramway it is just 5 minutes walk to ober tramway.
Stayed 2 nights in Jan 2025

6/10 Okay

John

Travelled with family
Disliked: Staff & service
Our stay was good, the parking lot needs cleaning or swept. Trash cans should at both ends on walkways and walkways also swept on a regular. The front desk attendant should have a more professional appearance, shirt and tie. He looked like a maintenance man not a front desk clerk.
Stayed 3 nights in Jan 2025

8/10 Good

Carlos, Mulberry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for one night only, I will return if I need to go back.
Stayed 2 nights in Dec 2024

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was clean, the front desk staff was ok, they did their job but weren’t overly friendly. The hotel needs some maintenance. The breakfast was good. The best thing about this hotel is the location.
Stayed 2 nights in Jan 2025

6/10 Okay

Travis

Travelled with family
Disliked: Property conditions & facilities
Ok room for the price
A lot of things in the room were broken one of the TV's in the room had a broken screen and when I went to the front desk to tell them about it they just said yeah we know the only reason I rate it the way I did is because it was a decent price for the size of the room and it was clean and it is within walking distance to everything. With that being said though I will probably find another place to stay next time around
Stayed 1 night in Dec 2024

6/10 Okay

YOHANDRA

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Harley

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Oct 2024

4/10 Poor

Mayra

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The need to wash the carpets or put something so the smell good. The sofa bed has some stains.
Stayed 2 nights in Dec 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in and breakfast were great!
Stayed 1 night in Jan 2025

10/10 Excellent

Terry

Travelled with partner
Disliked: Amenities
Big space. A few minor problems. Loved the balcony.
Stayed 1 night in Dec 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Clea and good service close to main area great place.
Stayed 4 nights in Dec 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
We came for a weekend get away. The hotel is within walking distance to downtown Gatlinburg. Was very pleased with the room and staff was very friendly
Stayed 2 nights in Dec 2024

2/10 Terrible

Sadik

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Breakfast ever. There was nothing on day 1 saying the truck has not arrived. I heard the staff cursing the customers for spiling a little bit of food while serving. Overall, worse experience and dirty smell.
Stayed 2 nights in Dec 2024

10/10 Excellent

Fujie

Stayed 1 night in Dec 2024

10/10 Excellent

Monserrat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean
Stayed 2 nights in Dec 2024

10/10 Excellent

Jing

Stayed 1 night in Dec 2024

10/10 Excellent

Srikanth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
excellent stay with a view beautiful lake view and plenty parking space
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Amenities, property conditions & facilities
Price
Stayed 2 nights in Dec 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Amenities
I book the suite it’s big room clean but my room next to the elevator it’s makes a lot of noise ..
Stayed 2 nights in Dec 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Dec 2024

10/10 Excellent

dwight

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Jess

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was definitely not as nice as the pictures made it seem. It’s still pretty dated. The room smelled like carpet cleaner really strong when we first arrived. We had to open the front and back door to air it out. The AC gave off a funky smell but it was tolerable and went away. When it got cold we turned on the heat and that stunk up the room really bad so we turned it off. Sink would back up with water. The curtains were dirty but who really cares about that? What I did care about was the pillows being stained with drool or sweat. Not sure what it was but some of the pillows were dirty and stained yellow. There was a blood stain on the blanket. Over all it looked like they would only come in and wash the top cover, replace the towels, and do surface level cleaning. If you stay here check all your pillows and sheets and ask for them to be replaced if need be. For the price it was nice but cleanliness is never something that should be sacrificed in the price.
Stayed 4 nights in Dec 2024

6/10 Okay

Kaylee

Travelled with family and small children
Hotel room needed a more deeper clean. Mirror was still dirty from last visitors and counter. It was our second visit to the hotel. For the price it’s decent . Good area lots to see and do!
Stayed 1 night in Dec 2024

10/10 Excellent

Lucas

Stayed 2 nights in Oct 2024