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Family Country Hotel & Convention Center

3.0 star property

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Photo gallery for Family Country Hotel & Convention Center

Reception hall
Outdoor pool
Exterior detail
Superior Room | Bathroom | Shower, hydromassage showerhead, free toiletries, bidet
Garden

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Room service
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Mateo Road, Lagao, General Santos, 9500

Room options

View all photos for Presidential Suite

Presidential Suite | Desk, free WiFi, bed sheets

Presidential Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Desk, free WiFi, bed sheets

Superior Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Desk, free WiFi, bed sheets

Deluxe Room

  • Sleeps 4
  • 2 Single Beds

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The price is €41
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includes taxes & fees
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About this property

Family Country Hotel & Convention Center

Hotel connected to the convention centre in General Santos with free parking
An outdoor pool, a restaurant and a conference centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a children's pool and concierge services are on-site.
Family Country Hotel & Convention Center offers 83 air-conditioned accommodations, with free toiletries. Televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead, bidets and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site.
With your stay at Family Country Hotel & Convention Center, you're connected to the convention centre and just a quick walk from KCC Mall of Gensan. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of KCC Mall of Gensan and St. Paul Novitiate Park
Family Country Hotel & Convention Center offers its guests an outdoor pool and a children's pool. There's a restaurant on site. A business centre and 10 meeting rooms are available.

Public spaces have free WiFi. The business-friendly Family Country Hotel & Convention Center also features tour/ticket assistance, a garden, and concierge services. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 3-star General Santos hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
Cafe Leticia – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: PHP 180 per person
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cafe Leticia

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately PHP 180 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM

Property is also known as

Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos

Family Country Hotel & Convention Center Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 45 reviews
Rating 8 - Good. 14 out of 45 reviews
Rating 6 - Okay. 9 out of 45 reviews
Rating 4 - Poor. 6 out of 45 reviews
Rating 2 - Terrible. 5 out of 45 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Violeta

Travelled with family
Disliked: Staff & service
Property refused to refund what I paid for. My family went and found out that theres no electricity. Why posting room available and the service is not available to offer? Why refusing to refund ? Im very disappointed!
Stayed 1 night in Dec 2024

2/10 Terrible

Stella Maris

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a dumpster
Stayed 5 nights in Sep 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were kind, friendly and professional.
Stayed 7 nights in Jan 2024

10/10 Excellent

Richard, Spring

Stayed 1 night in Dec 2023

10/10 Excellent

Richard, Spring

Liked: Staff & service, property conditions & facilities
Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Stayed 2 nights in Oct 2023

2/10 Terrible

joanne

Stayed 5 nights in Aug 2023

8/10 Good

myron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Lorelyn

Stayed 1 night in Jul 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Feb 2023

6/10 Okay

Timothy

Stayed 1 night in Jan 2023

2/10 Terrible

David

Stayed 2 nights in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
A very disappointing experience
This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
Stayed 2 nights in Jan 2020

8/10 Good

omar

Liked: Staff & service
Disliked: Property conditions & facilities
Value for. Money.
The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
Stayed 2 nights in Oct 2019

4/10 Poor

Luis Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge opportunity of improvement
Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Stayed 2 nights in Aug 2019

6/10 Okay

Juliet

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Benthly

Liked: Staff & service
My views on the accommodation
Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Stayed 3 nights in Jun 2019

8/10 Good

Allan

Liked: Staff & service, room comfort
Budget wise, suitable for group or family.
Stayed 1 night in May 2019

8/10 Good

Ian paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
city hotel
its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Don’t expect too much , the place is just like a hotel out from the city. Aircon too noisy, you need earplugs. You get your money’s worth . I didn’t even bother to check what they have for breakfast . I have my breakfast out from the hotel and check out early. Over all the hotel is what you paid for. , don’t expect too much.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Close to Malls
Staff friendly and helpful, massive pool, walking distance to Malls. Free airport transfers Freshly cooked breakfast Although the hotel does need renovation
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019