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Hotel Genziana

1.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Genziana

Double Room, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets
Exterior
Desk, blackout curtains, free WiFi, bed sheets
Interior
Interior

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
Vico delle Mele 7, Genoa, GE, 16123
  • National Gallery of Palazzo Spinola
    1 min walk
  • Via Garibaldi
    3 min walk
  • Cattedrale di San Lorenzo
    4 min walk
  • Genoa (GOA-Cristoforo Colombo)
    9 min drive

Room options

View all photos for Economy Double Room, 1 Large Single Bed, Non Smoking, Private Bathroom

Economy Double Room, 1 Large Single Bed, Non Smoking, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets

Economy Double Room, 1 Large Single Bed, Non Smoking, Private Bathroom

  • 1.5 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets

Double Room, Private Bathroom

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets

Triple Room, Private Bathroom

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Economy Double Room, 1 Double Bed, Private Bathroom

Economy Double Room, 1 Double Bed, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets

Economy Double Room, 1 Double Bed, Private Bathroom

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
18 Dec - 19 Dec
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About this property

Hotel Genziana

Hotel with a 24-hour front desk, steps from National Gallery of Palazzo Spinola
Along with a bar/lounge, this smoke-free hotel has coffee/tea in a common area and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Genziana offers 13 air-conditioned accommodations with a hairdryer and free toiletries. This Genoa hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, and bidets. Additionally, rooms include portable fans and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall property condition at Hotel Genziana. During your stay, you're just a quick walk from Old Port. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes bicycles to rent
  • Steps from National Gallery of Palazzo Spinola and 4 minutes on foot from Cattedrale di San Lorenzo
As a guest of Hotel Genziana, you'll find multilingual staff, coffee/tea in common area, and concierge services. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel Genziana also features laundry facilities, dry cleaning/laundry services, and express check-in.

This Genoa hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 18 per day); discounts available
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: EUR 5 for adults and EUR 5 for children
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 25.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately EUR 5.0 for adults and from EUR 5.0 for children
  • Nearby parking fee: EUR 18 per day (984 ft away)
  • Rollaway bed fee: EUR 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Property Registration Number IT010025A17XYB5IJ7

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Genziana Genoa
Hotel Genziana
Hotel Genziana Genoa
Hotel Genziana Hotel
Hotel Genziana Genoa
Hotel Genziana Hotel Genoa

Hotel Genziana Reviews

Reviews

6.0
Rating 10 - Excellent. 27 out of 265 reviews" "
Rating 8 - Good. 73 out of 265 reviews" "
Rating 6 - Okay. 75 out of 265 reviews" "
Rating 4 - Poor. 44 out of 265 reviews" "
Rating 2 - Terrible. 46 out of 265 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Anna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is the worst area to stay in. Absolutely unsafe. And the amenities offered by the property are incorrect, there are no laundry facilities unless you would like to walk down the street and be accosted to buy drugs on your way. Private bathrooms are outside the room which is inconvenient, and streets are awful, noisy and unsafe. As an added bonus, prior to staying here we requested information about parking within the ZTL and were told the local parking complex at Marina Antico would provide day passes and discounted parking, and there was no ZTL pass, and when we asked again at the property, they said they knew nothing about it, so we received a fine. Bad hotel for tourists all around, and just forget it if you don't speak Italian because you will be treated in a wildly condescending manner, which is quite rich for a hotel such as this.
Stayed 1 night in Jul 2024

10/10 Excellent

Suzanne

Stayed 1 night in Apr 2024

2/10 Terrible

Lauren

Stayed 2 nights in Sep 2023

10/10 Excellent

Ewelina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, everything was like one the picture, the only thing was air conditioning which was faulty, apart from that good value for money, very clean place, I will stay again there with my 2 other friends.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean space!
Overall I had a great experience. The room was clean and it’s in a great location. The front desk staff were very kind and had lots of good recommendations for places to go and where to eat. The hotel is similar to a hostel in that you can get a shared or private bathroom. It felt safe and comfortable and I would recommend for anyone looking for a simple place in a central location.
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not advise anyone very bad, the only close location to the train station and the market, and everything else is creepy
Stayed 2 nights in Feb 2020

6/10 Okay

Oliver

Disliked: Property conditions & facilities
Avoid
Located in an area frequented by prostitutes. Initially hard to locate. Hotel is still under refurbishment so holes in walls, dust, bare wires about. No air conditioning. No sink or toilet in the room, but a completely see through, non privacy shower. Grubby private bathroom was severaldoors down and my what was booked for. Once you dodge the hookers, you are close to either the aquarium or piazza Ducale. Not even a one star hotel currently. Would not recommend.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2018

6/10 Okay

Verified traveller

Good basic hotel - dodgy neighbourhood!
I have mixed feelings about our stay at this hotel. The good thing is that it`s in the city centre basically in 10 mins walking distance from everything. The front desk is open 0-24 so there is always someone there if you need anything. The rooms are very basic but clean, altough the shared bathroom could be in better condition. Towels and toiletries are given, the wifi is good. The receptionists speak mostly Italian but also a bit of English and they are friendly. Even though the location is convenient also a bit risky: looks like a very dodgy area of the city with prostitutes, drug addicts, thieves, loud noise and shouting during night. We were asked to leave the keys at the reception when we went anywhere - we were concerned to leave anything valuable in the room but also worried to bring it with ourselves as we didn`t feel safe on the streets (we have witnessed a theft and an ambulance call for an overdosed person...). So in summary, the hotel is good enough for a night but the area is clearly not the safest!
Stayed 1 night in Sep 2018

4/10 Poor

Mohsen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never recommend it .
the stuff in hotel was not kind and had no energy to answer our question about city , really rude , is not any elevator at hotel and you should go by steps . the room was old , bed was horrible and noisy , not any air air conditioner at home and is really difficult to sleep at the night . i never recommend this hotel specially at the summer .
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

4/10 Poor

Jasmine, London

Liked: Cleanliness, staff & service
Hotel is in a good location as it only takes a few minutes to get to the centre however the streets surrounding the hotel get very dangerous in the evening, me and my boyfriend feared for our safety majorly and were almost robbed 2 minutes from the hotel. There is also a lot of noise throughout the night making it impossible to sleep as well as there being no ac.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Falak

Liked: Staff & service
Disliked: Property conditions & facilities
Felt uneasy in the area around the hotel.
Hotel said it had parking. It took us an hour to find somewhere to park. It was 900 meters from tge hotel. Super sketchy area. Hotel is a little run down. Staff was friendly.
Stayed 1 night in Dec 2017

4/10 Poor

Alexander

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a not so great part of town
So we didn't realize this when we booked the room, but apparently it's ok for hookers to be on the streets around here...just beware they might be near the entrance outside. The hotel itself is fine. It's too bad the location isn't better.
Stayed 1 night in Nov 2017

6/10 Okay

rachita

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

maddalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked out after 20 mins. Avoid at all costs!
It took us a long time navigating the back streets to find this hotel and once we did we were met with prostitutes and drug addicts in the surrounding doorways. We did not feel safe one bit. The staff when we checked in did not have much of a clue about the process of checking us in and kept calling us back to take photos of our passports on their phones. The room was below basic standard, the beds were uncomfortable and unstable and did nothing to make me feel comfortable with staying, not to mention the room smelling of cigarettes even though we were told it was a non-smoking room.. Within 20 minutes I had found that an international chain hotel in the city still had rooms and gladly paid an extortionate amount in order to enjoy my time in Genoa and feel safe in the meantime. Please, whatever you do, avoid this at all costs and avoid the back streets with your life! Upon checking out the staff questioned what was wrong with us and told us that the prostitutes and rug addicts were "nothing to worry about".
Stayed 2 nights in Sep 2017

4/10 Poor

Adrian, Leeds

Disliked: Property conditions & facilities, room comfort
Cheap hotel - and it shows
My taxi driver didn't know where this hotel was - but that was understandable because it is hidden down a series of back streets. I had to ask a local policeman to find it. The hotel would be OK if it was in a better location. It has a 24/7 reception and my room was a comfortable temperature and my bed was also quite comfortable. However, the bed had sprung slats - like temporary beds - and on two occasions I fell through it and had to replace the slats. I soon learned that I could lie on the bed but not sit on it. The room was basic - no fridge or kettle, the TV didn't work, no hot water and some light bulbs were missing. On the plus side, it felt safe in an area of town that wouldn't encourage you to wander the streets at night.
Stayed 1 night in Sep 2017

2/10 Terrible

ALEX

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't go to Genova Old Town
First this is a hostel, not a hotel. We had to share the bath with 5 rooms.Both beds were broken. Slept on floor first night then they moved us to another room. Location in old town centre is problematic. Area is completely infested with Africans who hang out on the streets, in the tunnels, in the parks, everywhere all night long talking loud yelling fighting singing. they congregate in small alleys and streets intersections in groups such that you have to brush by them to go by. They offer you drugs, and their women stand in doorways whispering if you want a good time don't stay in old city centre, don't go there at night period we won't be back to Genova at all ever
Stayed 3 nights in Sep 2017

8/10 Good

Mateusz, Coventry

Liked: Cleanliness, staff & service, room comfort
Hotel in City Center
Nice and clean room. Very close to all city attractions. The only problem it was no air condition in room its really hard to sleep when is to hot.
Stayed 2 nights in Aug 2017

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
For a 1 star the facility was fine - clean and comfortable. The neighbourhood was rather sketchy but that was made worse by arriving in the dark. Not the easiest place to find and difficult access with little parking close by. Overall it was okay.
Stayed 2 nights in Aug 2017

6/10 Okay

pleasant and cheapish, Central location in old town

Liked: Cleanliness, room comfort
alert, red light district
As for one star hotel the hotel wasn't too bad, it could do with a revamp and then they could charge double but seriously it's OK. Main thing it is clean and the front reception are very friendly. The hotel is centrally located in the old town. One thing I must say if you want a quiet room ask for a room in rear of hotel as it can get very noisy. Apparently the area in which the hotel is located has been and still is a red light district for many centuries.
Stayed 2 nights in Aug 2017

6/10 Okay

Tose

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2017